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  5. Reviews of citizenM Southwark Bankside

Reviews of citizenM Southwark Bankside 4 stars

20 Lavington Street, Southwark, London, SE1 0NZ, United Kingdom

#177 of 1,102 hotels in London

Guests' Choice

Review score

Based on 2516 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.2

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.3

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 31 August 2025

    10
    Loved the location! Loved how the room was maximized. Looking forward to staying in other citizenM!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    I understand the eco initiatives of not having the room cleaned everyday. However, I wish the option to request for room cleaning was later than the before 4 am requirement.

    Loved Suki and Andrea (I think that was her name). Loved the location. Loved the room for the most part - having a view of the street was awesome to have!

    Stayed in August 2025

  • Reviewed: 30 August 2025

    9.0
    Great hotel. Highly recommend.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The only thing was the room was a little too warm. It is self controlled but we couldn’t get the temperature low enough for our liking. Small issue.

    It is in a great location. A few minutes walk to the Millennium Bridge and train station. The room had everything we needed and the bed was really comfortable. We loved the decor and the relaxed feel of the hotel and all the art work around. Staff were really friendly and helpful.

    Stayed in August 2025

  • Reviewed: 30 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The room is quiet and spotless, with a spacious, super-comfortable bed. Although it’s compact, the space is well-designed and has everything you need. We stayed for two nights, and every route out and back to the hotel led us somewhere fun! Would stay again!

    Stayed in August 2025

  • Reviewed: 29 August 2025

    9.0
    Loved the quirkiness and feel of the hotel
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    No kettle in room but really it was fine :)

    Location

    Stayed in August 2025

  • Reviewed: 29 August 2025

    9.0
    Modern hotel with cool tech
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff was awkward at times . A bit pricey . Also was told that there was no public computer and microwave via messaging and found out later there was

    Cool modern technology, clean, decent walk to Metro

    Stayed in August 2025

  • Reviewed: 28 August 2025

    10
    Exceptional
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Great staff and cool hang out areas Great price. Love saying here

    Stayed in August 2025

  • Reviewed: 27 August 2025

    8.0
    Nice hotel, good location for short stay. Friendly staff.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No in room tea/coffee facilities, that was disappointing, I am so used to this elsewhere i didn't even check for it. Tablet to control room electronics was broken. Prefer a softer flat pillow, but that's personal preference.

    Fan hotel decor, friendly staff. Excellent location. Large comfy bed.

    Stayed in August 2025

  • Reviewed: 25 August 2025

    10
    Enjoy staying here , will go back
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Clean and comfy room. Nice bar area

    Stayed in August 2025

  • Reviewed: 24 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The position of the bed is weird. Overpriced, like most of London.

    Generally comfortable. Staff were good and the location suited us.

    Stayed in July 2025

  • Reviewed: 24 August 2025

    10
    Great
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Nice and clean

    Lovely

    Stayed in August 2025

  • Reviewed: 24 August 2025

    10
    Great hotel! I would enjoy staying there again.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    My room was compact but very comfortable. The staff were friendly and helpful. There were many types of food to choose from for breakfast. It was a great location. It was a short walk to Borough Market, Tate Modern, and Tower Bridge.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    10
    Exceptional
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The bed ...OMG soooooo comfy

    Stayed in August 2025

  • Reviewed: 22 August 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    No kettle in room for tea/coffee

    Reasonable value for money

    Stayed in June 2025

  • Reviewed: 22 August 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No kettle in room for tea/coffee

    Reasonable value for money

    Stayed in August 2025

  • Reviewed: 22 August 2025

    9.0
    Comfortable. Great Location. Nice Neighborhood.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 8 nights

    When staff cleaned the room i would say it was not spotless. I had a little water leak in my room from the AC. I would say a washing room at the hotel would be a nice touch.

    Bed was great and comfortable. Distribution in the room was very good. Hot water and shower were great, the ability to control the room from the ipad or phone was a nice touch. Self Check in was a breeze

    Stayed in August 2025

  • Reviewed: 22 August 2025

    10
    Excellent and enjoyable
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Location, the technology and spotlessly clean. Very quiet

    Stayed in July 2025

  • Reviewed: 21 August 2025

    9.0
    Always a good experience.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The room is compact, but the space is very cleverly used. We continue to use this hotel as it is easy to use, comfortable, and has an enjoyable vibe. It's also well placed for Bankside attractions. 15 minute walk to BFI, very close to Tate Modern and The Globe.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    10
    We had a lovely stay in this hotel!
    • Leisure trip
    • People with friends
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The sink was blocked

    Clean

    Stayed in August 2025

  • Reviewed: 18 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to say as no faults

    Very well located. Staff were very friendly. The room was clean and comfortable.

    Stayed in August 2025

  • Reviewed: 18 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights

    We couldn't open the windows so there was no fresh air coming in. Room temperature was controlled by iPad but couldn't get it to cool down enough.

    Very comfortable bed and it was huge. Lots to see and do in the vicinity.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    10
    Fantastic stay with a great location
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Great location Clean modern rooms with excellent amenities great staff very helpful

    Stayed in August 2025

  • Reviewed: 17 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing - all was great.

    Amazing location at the South Bank - close to main sites and good walking distance to two underground stations. Self-check in/out. Room was amazing with street view and everything steered from an iPad!

    Stayed in August 2025

  • Reviewed: 16 August 2025

    8.0
    Welcoming, smart hotel in great location.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The design was cool, but in places, it looked a little tired. Aside from that, great, can't wait to return.

    I loved the welcoming feel of the hotel in the middle of London. Cool décor and good use of tech. As a solo traveller, it's important for me to feel safe and supported, and that's how I felt. Loved that you can choose where in the building you want your room too. And the breakfast was divine!! Best fresh bagels I've eaten in England.

    Stayed in August 2025

  • Reviewed: 15 August 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    Wonderful staff, cosy downstairs space, very clean and quiet rooms, excellent location!

    Stayed in August 2025

Showing 1 – 25

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