Some bed linnen and pillows were grubby and stained Duvet was slightly torn.

Staff were friendly and helpful. Good location close to Philharmonic Hall, Everyman Theatre, and Cathedrals. Walking distance to town. Room was a good size with tv, tea and coffe and a clean, good sized bathrrom and shower. Generally quiet.

Stayed in August 2025

Strong springs on interior doors were very annoying in terms of moving about the apartment, and if opening bedroom door at night you find yourself in totally black hallway searching for a light switch! A movement detector on that light would assist that problem but the springs remain a problem. Approach to the apartment block is litter-strewn and management need to get on top of that with daily cleaning. Some small points - a shelf in the bathroom for toiletries would be useful, also a hook on the door. I would have appreciated a better cleaning cloth than the one sponge supplied, and a tea towel.

Clean and modern. Fully equipped kitchen. Good location for Hope Street area attractions, eg Philharmonic Hall, Everyman Theatre.

Stayed in August 2025

Inconsiderate guests.

Basic but clean, perfect location. Great value and friendly staff.

Stayed in August 2025

The rooms were really hot. The shower didn't drain too well, possibly because the shower was so powerful.

The room was great, much better than expected, with everything we needed. We were told in advance they didn't have any cots available so we're able to take our own.

Stayed in August 2025

Staffs were really friendly. We had the room without window. Though the room was a little bit dim, it was clean and not humid. The inn is not far from the Liverpool Lime Street station, but is at the opposite direction to the docks. It takes nearly 30 minutes to walk to the docks.

Stayed in August 2025

Ten minute stroll from city centre. Lovely apartment with all new equipment. Comfy sofas. Comfy bed. Spotlessly clean. Balcony doors. Large TV. Great price. Lovely staff. Highly recommended.

Stayed in August 2025

Would have been nice to have a plug socket next to the bed but that would be the only negative

Nice room, quiet, comfy and nice large bathroom

Stayed in August 2025

A bit noisy from the pub next door but quietened down before midnight.

Clean, comfortable and cool apartment, friendly staff and well equipped! Will definitely try and stay again.

Stayed in August 2025

not a show stopper but be aware, no bedside tables, tiny bathroom, access to the shower may be difficult for guests with mobility issues.

Friendly helpful staff in a great location near the Philharmonic Hall, room was clean

Stayed in July 2025

Just abit to warm in the room apart from that it was very good.

Stayed in July 2025

Nothing.

Comfortable and clean. Great value

Stayed in July 2025

The room was exceptionally hot. Only a small fan for air conditioning and with no windows in the room, it was very uncomfortable to sleep.

Location was perfect and the staff were so attentive.

Stayed in July 2025

Lots of steps if you’re staying in the largest of the apartments get ready for the climb

Dental location great staff loads of room great view

Stayed in July 2025

Nothing.... All good 👍

Great value for money, good location, comfortable bed & shower was amazing

Stayed in June 2025

Heavy interior doors that banged loudly

Good value for money , had everything we needed . Well equipped kitchen . Close to the everything we needed

Stayed in May 2025

Unusual to stay in a room with no windows buy this was made clear when booking. But for ventilation, a fan runs constant in the ceiling which could irritate some people.

Convienient . Was booked for 3 nights in two separate rooms. But they rearranged the rooms so I could stay in the same room for the three nights which helped me alot.

Stayed in June 2025

Leaving. I felt an air of depression ,as l always do, after having to leave a place l have enjoyed so much.

Special thanks to all staff at Cocoon, made checking-in easy( even though l keyed in wrong info to send on documentation), very good customer service,polite, helpful and respectful. Had a lovely 4night stay, everything was perfect for me. Had a great sleep, no noise at all. Brilliant location, for bars, restaurants,shops, sightseeing, public transport, etc. The most vibrant city l have visited in the UK. The musicians, the sound systems in pubs, the low prices for drinks, free entry. Every Liverpudlian l interacted with, was a positive experience. I shall be visiting again more often after my positive experience. Thankyou Liverpool, you made me welcome, respect to this beautiful city.

Stayed in June 2025

Not used to basement living, but not such an issue for a short stay.

Clean room, very good spacious shower. Comfortable bed.

Stayed in June 2025

Good location. A good place to stay at a value for money price. Staff were all friendly and helpful

Stayed in June 2025

Needs a bit o TLC light fixture not working light stayed on

Value for money

Stayed in June 2025

No window in room so was very warm

Clean, comfy bed and friendly staff.

Stayed in June 2025

Great location and good value. Staff were really helpful and always cheerful

Stayed in June 2025

Bed was a bit hard TV didn't work

Location Close to lime street Lots of restaurants near by Very quiet location

Stayed in May 2025

NA

Great place for City centre location. Staff 10/10

Stayed in May 2025