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Reviews of The Craiglands Hotel Sure Hotel Collection by Best Western 3 stars

Cow Pasture Rd, Ilkley, Ilkley, LS29 8RQ, United Kingdom

#18 of 22 hotels in Ilkley

Guests' Choice

Review score

Based on 1723 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.9

  • Facilities

    7.9

  • Staff

    8.6

  • Value for money

    8.4

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 1 September 2025

    8.0
    A comfortable, charming historic hotel in a wonderful setting that I would happily go back to.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    It was quite a long walk to my room and the staircases were surprisingly steep, in places. However it was good training for walking on Ilkley Moors.

    I was allowed to park my motorcycle in front of the hotel as the main car park was made of large stones which were very difficult for me to ride on. The hotel looked like it had some history and I enjoyed its ambience.

    Stayed in August 2025

  • Reviewed: 31 August 2025

    9.0
    Enjoyable stay in a very handily located clean and well maintained hotel
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 1 night

    All good.

    Large bedroom with excellent bed and quality shower room.

    Stayed in August 2025

  • Reviewed: 31 August 2025

    8.0
    Lovely hotel and place to visit would come again
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was sloped and dated a little.

    The looks and the area

    Stayed in August 2025

  • Reviewed: 31 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Got a room uppgrade, very spacious and clean, friendly staff, nice location, would stop again.

    Stayed in August 2025

  • Reviewed: 31 August 2025

    8.0
    A comfortable stay in a beautiful location.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel felt a bit tired .. the stairs creaked.

    The location, the friendly staff and the comfortable room. The hotel was good value for a short stay.

    Stayed in August 2025

  • Reviewed: 30 August 2025

    8.0
    Last minute decision to stay in the area. Very good value for money hotel.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Limited plug sockets particularly around the bed.

    Large comfortable room. Good bathroom with bath tub.

    Stayed in August 2025

  • Reviewed: 30 August 2025

    7.0
    Great value hotel, would definitely stay again.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No plug sockets beside the bed. Difficult to find anyone on reception. Our safe didn’t lock.

    Room was spacious, good bathroom, clean and comfortable, tea and coffee making. Great value. Breakfast was fabulous.

    Stayed in August 2025

  • Reviewed: 29 August 2025

    9.0
    A huge hotel overlooking Ilkley town - very convenient.
    • Leisure trip
    • Group
    • Executive King/Twin
    • Stayed 1 night
    • Submitted via mobile

    We requested single beds but it was just two singles pushed together so effectively a double.

    The hotel is in a great location - walking distance from the town centre. The staff were helpful when I needed to call a breakdown service and have my car towed! The room was generally quiet except for a few creaky floorboards.

    Stayed in August 2025

  • Reviewed: 28 August 2025

    9.0
    A touch of luxury
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very old building, but had most modern facilities

    Stayed in August 2025

  • Reviewed: 27 August 2025

    7.0
    Entirely adequate for a one night stay.
    • Leisure trip
    • Couple
    • Executive King/Twin
    • Stayed 1 night
    • Submitted via mobile

    Location.

    Stayed in July 2025

  • Reviewed: 26 August 2025

    8.0
    I’ve stayed here a few times. Always good value and
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Some areas looking a bit tired but seems to be improvements/refurbishment going on.

    Visiting family so location perfect. Staff are lovely. I have stAyed here a few times and it just gets better. And it’s the cheapest hotel in the area. This visit, it looks like there has been some refurbishment so much improved so even better value for money.

    Stayed in August 2025

  • Reviewed: 25 August 2025

    8.0
    Very good
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The floorboards on the top floor were very noisy & creaky, you could hear everyone passing by your room at night, especially those young adults who got a bit excited..

    The hotel looked like a 5-star resort. The staff were nice & polite and always available for any questions. The rooms were well presented and cosy, and that shower was to die for 😁

    Stayed in August 2025

  • Reviewed: 24 August 2025

    7.0
    We would stay again.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room had lovely views but was quite noisey from neighbours & people walking past the room either very late or early morning. A separate shower cubicle would have been preferred.

    We like the location, can’t comment on the food as we didn’t eat there.

    Stayed in July 2025

  • Reviewed: 22 August 2025

    8.0
    Lovely overnight stay in Ikley. Friendly staff & clean room with comfy beds.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    A little tired in areas & shame hotel wasn’t busier as staff were lovely.

    Very clean room. Comfy bed. Kettle Tea & coffee in room. Lovely staff on check in who upgraded us to twin rooms on arrival. Rooms were ready before check in which was a bonus. Plenty of parking. We were room only so can’t comment on breakfast.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was a bit dated

    Very well situated, with good facilities. Only a 5 minute walk from ilkley centre.

    Stayed in May 2025

  • Reviewed: 21 August 2025

    8.0
    We enjoyed our stay very much and would stay there again and recommend to friends.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    Mattress on bed could have been a bit more comfortable as my husband and I did not sleep very well.

    Excellent room very clean .

    Stayed in August 2025

  • Reviewed: 19 August 2025

    7.0
    Would come again but only to sleep.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast not value for money. Should state that it isn’t included. Bit basic. Evening meal chicken was ok but everything else a bit limited and boring.

    Good location Nice staff

    Stayed in August 2025

  • Reviewed: 14 August 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Decor and bit dated.

    Value for money room, food good.

    Stayed in August 2025

  • Reviewed: 13 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Aircon was not working properly

    Reception and restaurant

    Stayed in July 2025

  • Reviewed: 13 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No staff around up arrival despite completing documents to say when we'd arrive. No restaurants food available on a Monday night.

    Nice venue. Breakfast was lovely, the staff running this were really nice.

    Stayed in August 2025

  • Reviewed: 13 August 2025

    8.0
    Nice hotel
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room was very hot. Was a very warm day and the windows only open a small amount so was different to let cool air in.

    Nice hotel. Rooms good size. Friendly staff. Good breakfast. Easy walk to town. Clean

    Stayed in August 2025

  • Reviewed: 11 August 2025

    8.0
    A comfortable and well-situated hotel, with some style.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The front desk seemed a bit understaffed in the evening. There wasn't always someone there, including when I arrived at 6.30, and when I came back from eating out at 21.30.

    The room was fine, and the bed comfortable. The position is great, on the edge of the moors, yet only a short walk into the town centre.

    Stayed in August 2025

  • Reviewed: 9 August 2025

    7.0
    A lovely well situated hotel made for a relaxing stay.
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    Room decor/ colour schemes a little dated. Hot component of buffet breakfast quite basic and bacon and sausages overcooked. Tea and coffee sachets & milk were not topped up in room. Had to request at Reception. Inundated with rather confusing emails post booking.

    Friendly staff, very helpful. Bed was comfortable and the location was ideal.

    Stayed in August 2025

  • Reviewed: 8 August 2025

    8.0
    Good overall stay
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Really hot in the room, couldn’t turn the bathroom radiator down.

    Proximity to work location. Clean and comfortable.

    Stayed in August 2025

Showing 1 – 25

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