Reviews of Craigvrack Hotel & Restaurant 3 stars
West Moulin Road, Pitlochry, PH16 5EQ, United Kingdom
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Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewFriendly staff our evening meal we had was excellent & our breakfast was so fresh & probably the best we have had in a long time we were looked after so well & made welcome in the property nothing was any bother to them. A beautiful setting with lovely gardens. We will definitely go back to this hotel.
There was nothing to dislike! All the staff were very accommodating.
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewVery clean. Breakfast extremely well cooked.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewStaff were very professional and helpful. Excellent Indian cuisine in the in-house restaurant
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewWe were upgraded to a suite which was lovely. The Indian food was wonderful so we were very pleased to have two evening meals there! the black dhal was especially delicious. Breakfast was very good too.
Nothing
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBreakfast was lovely, nothing was too much bother
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewNice enough, room we small but the bed was fine.
A bit run down on the inside. Everything looks like it was great 25 years ago. The breakfast was completely Scottish typical, nothing special.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe hotel is very nice with ample parking for residents. The room was clean, spacious and very quiet. They offer a very good breakfast in their restaurant. There is the continental option as well as full Scottish breakfast. The hotel is located up a hill from the main road. It was easy to find using our GPS. We had a pleasant stay in Pitlochry and wished we were staying longer than one night.
The hotel has a late check-in from 16.00 to 21.00. It would be nicer if check in was a bit earlier at least at 14.00 as we had to leave our luggage in the car since we arrived earlier. However, they still allowed us to use other toilets upon arrival and then we went out to explore Pitlochry before returning again later to check in. Good to note that check out is by 11am.
Dear Charmaine, Thank you so much for your detailed review! We’re delighted to hear you had such a comfortable stay and enjoyed the clean, spacious, and quiet room, as well as the choice of breakfast options—it’s wonderful to know both the full Scottish and continental selections were appreciated. We’re also glad the parking and location worked well for you and that you found it easy to reach us with GPS. We completely understand your point about check-in time. While our standard check-in is between 16:00 and 21:00 to allow our housekeeping team enough time to prepare the rooms to a high standard, we’re glad we could offer you use of the facilities so you could head out and enjoy Pitlochry right away. For guests arriving earlier, we are also able to securely store luggage in the lounge area if required, so you can make the most of your time before check-in. It’s lovely to hear you wished you could have stayed longer—we’d be very happy to welcome you back for a longer visit next time! Warm Regards,
Dear Charmaine, Thank you so much for your detailed review! We’re delighted to hear you had such a comfortable stay and enjoyed the clean, spacious, and quiet room, as well as the choice of breakfast options—it’s wonderful to know both th… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewStaff were very welcoming. Cooked breakfast was excellent and value for money was really good. Bonus was eating at the Cidzin - the Indian restaurant which is part of the hotel and is one of the best we have eaten in.
Shower pressure was not consistent and was sometimes down to a trickle. However didn't detract from overall good experience.
Dear Isobel, Thank you so much for your lovely review! We’re really happy to hear you felt so warmly welcomed by our team—that’s exactly the kind of experience we want every guest to have. It’s also great to know you enjoyed the cooked breakfast and found us to be good value for money. And we couldn’t agree more about Cidzin—we’re so proud of the restaurant, and it means a lot that you rate it among the best you’ve eaten in. We’re sorry about the shower pressure not being consistent and really appreciate you pointing it out. We’ll certainly look into it. Most importantly, we’re glad it didn’t take away from your overall stay. It would be such a pleasure to welcome you back again whenever you’re next in Pitlochry! Warm Regards,
Dear Isobel, Thank you so much for your lovely review! We’re really happy to hear you felt so warmly welcomed by our team—that’s exactly the kind of experience we want every guest to have. It’s also great to know you enjoyed the cooked bre… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewFriendly staff, very good restaurant
Bedroom door shows light from landing, had to put towel on floor to block light0
Dear John, Thank you for your feedback! We're really glad to hear you enjoyed the friendly service and had a great experience in the restaurant. We appreciate you mentioning the light coming in from the landing—it's helpful to know and we’ll look into ways to improve this for a more restful stay. Warm Regards,
Dear John, Thank you for your feedback! We're really glad to hear you enjoyed the friendly service and had a great experience in the restaurant. We appreciate you mentioning the light coming in from the landing—it's helpful to kno… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe restaurant was excellent, best northern Indian food I’ve ever had 😋 and the breakfast was exceptional too! Shay our host was excellent, very professional and his attention to detail was excellent! He was super friendly and helpful!
N/A
Dear Maria, Thank you so much for this amazing feedback! We're over the moon to hear that you had such a fabulous stay and that the restaurant left such a strong impression—what a compliment to be called the best northern Indian food you’ve ever had! Shay will be especially happy to hear your kind words—he takes great pride in offering warm, attentive service, and we're so glad that came through. Thanks again for your lovely review and for sharing such a positive experience with us. Warm Regards,
Dear Maria, Thank you so much for this amazing feedback! We're over the moon to hear that you had such a fabulous stay and that the restaurant left such a strong impression—what a compliment to be called the best northern Indian food y… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewVery comfortable hotel. Spotlessly clean. Absolutely lovely staff. Outstanding restaurant on site and very nice breakfast. We had a lovely stay and I'd recommend it!
Nothing!
Dear Caroline, Thank you so much for your kind words—it means a lot to us! We're thrilled to know you felt so comfortable during your stay and that the cleanliness, friendly team, and our on-site restaurant all stood out. It’s especially lovely to hear that both dinner and breakfast hit the mark for you. Knowing you had such a great experience from start to finish—and wouldn’t change a thing—truly makes our day. We’d love to welcome you back again whenever you're next in the area. Warm Regards,
Dear Caroline, Thank you so much for your kind words—it means a lot to us! We're thrilled to know you felt so comfortable during your stay and that the cleanliness, friendly team, and our on-site restaurant all stood out. It’s especial… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewClean room. Lovely breakfast.
Bathroom is very dated but completely functional.
Dear Rohan, Thank you for taking the time to share your experience! We're glad to hear you enjoyed a clean room and a lovely breakfast, and that everything in the bathroom was working well despite its dated appearance. Your feedback is appreciated and helps us continue to improve while maintaining the friendly, comfortable stay our guests value. Warm Regards,
Dear Rohan, Thank you for taking the time to share your experience! We're glad to hear you enjoyed a clean room and a lovely breakfast, and that everything in the bathroom was working well despite its dated appearance. Your feedback i… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewClean and tidy and walk into town
Stairs up and very warm in room as small
Dear Lynne, Thank you for taking the time to share your feedback. We're glad to hear you found the room clean and tidy, and that the location made it easy for you to walk into town—that’s definitely one of the perks of staying with us. We appreciate your note about the stairs and the warmth in the room; smaller spaces can heat up quickly, and we'll look into ways to improve ventilation or cooling for better comfort. We're glad it worked out for your overnight stay and hope to welcome you back again. Warm Regards,
Dear Lynne, Thank you for taking the time to share your feedback. We're glad to hear you found the room clean and tidy, and that the location made it easy for you to walk into town—that’s definitely one of the perks of staying with us.… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewFirst night in room 10: the carpet was newer and very plush. Walking in my socks was luxurious when I had to pace the floor. It was a big room. Super clean. Comfortable queen bed. The breakfast menu had the traditional Scottish breakfast along with GF bread that they toasted for me. The second night, I had to move to room #9, downstairs, because I added a night last minute and my room was already reserved. This room was smaller, and the carpet was not new but decent. It had to twin beds, which turned out to be great because a family member joined me. The most wonderful thing was the staff! 1) The reception fellow volunteered to carry my heavy bag upstairs. And when I moved downstairs, a different staffer carried my bag down. 2) We asked a staffer to call the local grocery store to see if my phone was accidentally left there, and then we'd need a taxi to the train station. He said he might be able to take us and asked the owner/ manager who said yes to taking us to the store and train station. 3) The bartender took the extra time to teach my cousin about Scottish whiskey. He explained how to make a hot totty for her sore throat.
Location was only drawback because it was a 10-12 minute walk down the hill to the main street, which meant coming back up was 15-20 minutes for me. (Had no car.)
Dear Kathleen, Thank you so much for sharing such a thoughtful and heartfelt review—it truly means a lot to us. We’re so glad to hear that your stay was a positive one overall, and it’s wonderful that both rooms worked out for you across the two nights. Room 10 is definitely one of our guest favorites, so it’s great to hear you enjoyed the plush, newer carpet and that small touch of comfort while pacing in your socks. We're also happy to know the space felt clean, spacious, and relaxing, with the queen bed helping you get a good rest. It’s lovely that Room 9, although smaller and more modest, turned out to be the perfect fit when your family member joined. We know those kinds of last-minute changes can be a bit of a shuffle, so we're really glad we were able to make the switch as smooth as possible for you. Your kind words about the staff truly warmed our hearts. We remember your visit well, and it was absolutely no trouble at all to help with your bags and arrange transport. Our team genuinely enjoys looking after guests, and we’re so pleased that came through—whether it was helping with your phone situation, giving you a lift to the grocery store and train station, or simply taking the time to share a bit about Scottish whisky and mix up a comforting hot toddy. Moments like those are what we hope make each guest feel at home. We really appreciate you mentioning the walk to and from the main street as well. Being a little tucked away does come with a trade-off—peace and quiet versus a bit of a hill climb—and your honest insight is helpful both to us and future guests. It was a pleasure having you with us, and we’d be truly happy to welcome you back anytime your travels bring you this way again. Warm Regards,
Dear Kathleen, Thank you so much for sharing such a thoughtful and heartfelt review—it truly means a lot to us. We’re so glad to hear that your stay was a positive one overall, and it’s wonderful that both rooms worked out for you across t… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewSuperb location. The restaurant attached to the hotel was first class. All staff friendly and efficient. Breakfast was great.
Had to ask several times for hospitality tray to be replenished.
Dear Payne, Thank you so much for your lovely feedback! We're delighted you enjoyed the superb location and that the restaurant made such a great impression—our chefs will be thrilled to hear that. It’s also wonderful to know our team came across as both friendly and efficient, and that breakfast was a highlight of your stay. We’re sorry, though, for the inconvenience with the hospitality tray and appreciate you pointing that out. We'll follow up with the team to ensure replenishments are more consistent moving forward. We're really glad the overall experience was a positive one, and we’d love to welcome you back again soon. Warm Regards,
Dear Payne, Thank you so much for your lovely feedback! We're delighted you enjoyed the superb location and that the restaurant made such a great impression—our chefs will be thrilled to hear that. It’s also wonderful to know our team … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good and range of options good. Staff friendly and efficient. Cooked breakfast was ample and well cooked
Thank you for sharing your experience. We’re pleased to hear that you found the breakfast enjoyable with a good range of options, and that our team came across as friendly and efficient. It’s also great to know you appreciated the cooked breakfast. We’re sorry to hear that noise near the car park affected your stay in room 9, and we’ll certainly keep this in mind to improve comfort for our guests. We appreciate your feedback and hope to welcome you again on your next journey through Pitlochry. Warm Regards,
Thank you for sharing your experience. We’re pleased to hear that you found the breakfast enjoyable with a good range of options, and that our team came across as friendly and efficient. It’s also great to know you appreciated the cooked br… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewDear Jan, Thank you for sharing your feedback. We’re so pleased to hear you had a pleasant stop in Pitlochry, and we hope your time with us added to the experience. We’d be delighted to welcome you back whenever you’re next in the area. Warm Regards,
Dear Jan, Thank you for sharing your feedback. We’re so pleased to hear you had a pleasant stop in Pitlochry, and we hope your time with us added to the experience. We’d be delighted to welcome you back whenever you’re next in the area. Wa… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewWe had a two night stay in this hotel which had beautiful views of surrounding area. Simple room which was spotlessly clean. The adjoining restaurant was superb. Staff helpful and accomodating
Room was dated and didnt have the attention to detail evidenced in the decor of adjoining restaurant
Dear Maxine, Thank you for taking the time to share your feedback. We’re delighted you enjoyed your two-night stay with us, especially the beautiful views and your experience in our adjoining restaurant. It’s also wonderful to hear that you found your room spotlessly clean and our team helpful and accommodating. We do appreciate your comments regarding the room décor. While we are pleased the room met your needs, we understand your point about it not reflecting the same detail as the restaurant, and we will certainly take this into account as we continue with improvements. We truly value your feedback and hope to welcome you back again in the future. Warm Regards,
Dear Maxine, Thank you for taking the time to share your feedback. We’re delighted you enjoyed your two-night stay with us, especially the beautiful views and your experience in our adjoining restaurant. It’s also wonderful to hear that yo… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewAs always immaculate
Loved everything
Dear Tracey, It’s wonderful to hear from a returning guest, and we’re so happy your stay was just as amazing as before. Your kind words about Shay mean a lot—he’ll be delighted to know his friendliness and warmth made such an impact once again. We’re also thrilled you found everything immaculate and loved every part of your visit. Knowing we can consistently give you such a positive experience is the best compliment we could receive, and we can’t wait to welcome you back again soon. Warm Regards,
Dear Tracey, It’s wonderful to hear from a returning guest, and we’re so happy your stay was just as amazing as before. Your kind words about Shay mean a lot—he’ll be delighted to know his friendliness and warmth made such an impact once a… Show more