Quee for breakfast Main meals variety

Attentive staff and facilities

Stayed in September 2025

The music

Nice surroundings

Stayed in September 2025

Nothing

The location and leisure facilities

Stayed in September 2025

Breakfast was bit chaotic and hotel too much geared around children

Lovely hotel, staff professional.great check and out with Tessa

Stayed in August 2025

I didn't like the smell of the new Arran Aromatics toiletries in the rooms. Apothecary appears to have a very manly, aftershave smell so not particularly suitable for females. The previous smell of Glenashdale was much preferred. My daughter & I were looking forward to playing badminton, like we had done the year before but we were disappointed that this is no longer available. There was still table tennis but I feel that the trench that runs around the outside of the area, for some reason, to be hazardous & unsafe.

A slight issue with being served lunch one day but the staff member & manager on duty dealt with the matter very efficiently. I enjoyed the new restaurants.

Stayed in July 2025

Nothing

Everything!! Lovely place to stay. Great facilities and very friendly staff. Beautiful surroundings

Stayed in August 2025

Unclean shower door seal, no robes or makeup mirror Pillows (too small and too soft) Very slow bar service

The amazing grounds and views EAST restaurant John Anderson evening entertainment Hydro express (have a sore foot) 😀 Breakfast

Stayed in August 2025

I use a manual walking frame and was unable to access both interior and exterior parts of this beautiful hotel because of lots of steps and no ramps to allow both myself (and other guests with physical disabilities)to access certain areas of the hotel and the Brasserie restaurant because the stair lift was broken

Facilities were amazing and varied but my access was restricted by steps/stairs due to my mobility problems

Stayed in August 2025

Poor access for double buggy. Scraped each side getting in and out the lift constantly

Good activity holiday for kids

Stayed in August 2025

I enjoyed breakfast but it felt very chaotic, people moving in difference directions for different foods eg while waiting for cooked b/fast people moving in to get fruit/ yogurts etc. I think it would be more workable to have fruit etc at a separate counter.

Lovely ambiance throughout the Hydro staff were polite and helpful. The Victorian Spa was amazing and worth the money for 2hr session. Grounds were lovely and lots to see. First time visit but Would definitely return.

Stayed in August 2025

I didn't get offered tea with my breakfast twice and once I didn't get the tea I had ordered as I had to leave before they brought it

I liked the comfort of my room and private bathroom

Stayed in August 2025

Nothing

Clean, facilities

Stayed in August 2025

Breakfast is very busy and low quality food. It is a buffet and they run out of food during service.

Beautiful hotel with great facilities for kids. Fantastic staff, especially Jaxon does an amazing job.

Stayed in August 2025

We just love every minute of our stay!

Amazing in every sense of the word!

Stayed in July 2025

I thought the food was a bit overpriced,but everything else was great. The staff were excellent Enjoyed our stay

The breakfast was very good,lots of choice. I’m glad we went about 8.30,as the queue was very long by the time we left the Meilkle . There was a good range of activities in a lovely setting. Very comfortable hotel,airy public rooms and bars

Stayed in August 2025

The room was quite hot so could do with some air conditioning in the room. The Brassiere was quite chaotic with lots of kids running around and was quite loud so could probably do with a quieter section that you could book. The Hermitage didn’t have any bar service open so you had to go to a busy bar and take your drinks in and no one mentioned why this was.

The Victorian spa was lovely and so relaxing I could have spent all day here. It’s adults only but unfortunately it’s not included and you do need to pay £30 per person for 2 hours access. The room was nice and spacious and the bathroom was lovely. The burger at the Brassiere was really good. The assistant manager in the Brassiere was really helpful and really knew what he was doing.

Stayed in August 2025

No drinks included in price of buffet Link to pre-book meals wasn't working so had very limited options.

Friendly staff Clean and tidy Plenty of activities for kids

Stayed in August 2025

Staff Restaurants

First time @hydro will be back next year definitely p

Stayed in August 2025

There are some internal stairs that make luggage movement awakward. However, it's an old building, so that is also part of the charm.

It was a wonderful experience ,so many activities and walks. Some wonderful gastronomic choices. Its a great location , you don't need to go out as they have so much going on. Bed was wonderfully comfortable.

Stayed in July 2025

The pool and changing rooms need to be done, however it was ok

The hotel is gorgeous and have many facilities , the garden restaurants and the view from there was amazing!

Stayed in July 2025

Sometimes I felt the staff were more focused on getting their chores done before attending customer

Breakfast was good but pastries ran out before 9.30 which was a shame.

Stayed in July 2025

Small room: asked for twin beds while booking. Didn’t happen. No dressing gown or slippers

Reception and look of building

Stayed in July 2025

Appeared that there was a shortage of few things at breakfast. Bit disappointed in that.

The facilities, the staff, cleanliness Overall enjoyed our time. Have visited regularly and always enjoyed ourselves

Stayed in July 2025

A few of the ‘toys’ in The Melville room ( Friday evening) were very poor and dated. Disappointing as my grandson didn’t want to dance but play at the back.

Love the upgrade. Gorgeous room. Premises spotless. Meals in restaurants were delicious.

Stayed in July 2025