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Reviews of Crowne Plaza Leeds by IHG 4 stars

Wellington Street, Leeds, LS1 4DL, United Kingdom

#21 of 45 hotels in Leeds

Guests' Choice

Review score

Based on 3754 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.7

  • Staff

    9.2

  • Value for money

    8.4

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 1 September 2025

    7.0
    Pleasant stay & convinient location
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Pool area and bathrooms in bedroom could do with a nice decorative uplift to suit rest of hotel down stairs. If you use gym you have to go all the way into swimming pool changing rooms to store any belongings, would be useful if there was some lockers/ storage upstairs for gym users. No where to put towels when in the pool area, could put some hooks up on wall.

    Nice entrance & interior in main lobby & restaurant area. Happy there was hot chocolate packets in room as i never drink tea/ coffee so that was a nice touch. Breakfast selection was yummy and fresh with good variety. Bedrooms were very comfortable and spacious. 13/15 minute walk to centre. Car park had plenty of spaces. Swimming pool was perfect temperature. Ambience of hotel and restaurant was calm and comfortable. Evening meal was tasty with plenty of options for food

    Stayed in August 2025

  • Reviewed: 31 August 2025

    8.0
    A clean, well positioned & welcoming hotel with good gluten free breakfast options
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    The cardiovascular equipment in the gym was a little outdated in my view compared to what I'd expect for the price we paid. The sound proofing in the bedrooms and adjacent corridors was a little under-expectaction - other guests could easily be heard talking in the rooms nearby.

    Gluten Free breakfast options were excellent. Restaurant staff and reception staff were really helpful & courteous

    Stayed in August 2025

  • Reviewed: 31 August 2025

    7.0
    Would recommend but would take own pillows!
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Prices of drinks - bed too hard and bedding cheap

    Breakfast good - staff lovely

    Stayed in August 2025

  • Reviewed: 31 August 2025

    9.0
    Superb
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Clean and posh

    Stayed in August 2025

  • Reviewed: 31 August 2025

    10
    Hotel was great but a special mention to all the staff who were exceptional
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Clean and tidy

    Stayed in August 2025

  • Reviewed: 31 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Lovely staff, good breakfast and pool facilities

    Stayed in August 2025

  • Reviewed: 31 August 2025

    10
    Fabulous Family Stay
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    We had a fantastic stay. Extremely attentive staff and lovely facilities.

    Stayed in August 2025

  • Reviewed: 31 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The swimming pool etc breakfast

    They room we had could do with some maintenance doing to certain areas looking shabby Also the menu needs more for gluten free people

    Stayed in August 2025

  • Reviewed: 30 August 2025

    9.0
    Superb
    • Business trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything was great

    Great location and facilities, friendly staff

    Stayed in August 2025

  • Reviewed: 30 August 2025

    8.0
    Good value for money with pleasant staff
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Quite a noisy room

    Welcoming

    Stayed in August 2025

  • Reviewed: 30 August 2025

    9.0
    Great Stay
    • Leisure trip
    • People with friends
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing not to like

    Hotel was clean and staff were great,10 mins from train station

    Stayed in August 2025

  • Reviewed: 30 August 2025

    10
    Excellent stay, staff so lovely
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The only thing that was mentioned from my group was that they wish there were some hash browns at breakfast. Also, it was a bit of of a shame, that 14 year old couldn't go into the pool after 6pm because there wasn't a lifeguard. But we went on the morning, there wasn't any lifeguards there anyway, and there signs up stating this, so I'm not sure the 14 year old couldn't go in from 6pm as nothing was different. We didn't arrive until 6pm, so I had to book extra time in the hotel for late check out, so we could have breakfast then let it rest before going for a swim. Maybe this is something that could be looked into for future. Other than that, all spot on!! Thank you for a great stay

    Decor was beautiful, staff were so accommodating, went above and beyond, couldn't have been nicer. Would 100% stay again.

    Stayed in August 2025

  • Reviewed: 30 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Nice food

    Clean

    Stayed in August 2025

  • Reviewed: 30 August 2025

    10
    A hotel where its guests are clearly important. Staff are amazing.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing, everything was fantastic.

    Amazing friendly staff, great service and great food. Rooms were immaculate, would highly recommend. I’ve stayed in many, many hotels and have never met friendlier staff. Will definitely stay again.

    Stayed in August 2025

  • Reviewed: 30 August 2025

    9.0
    Great for a city stay
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The pool was a bit cramped with them trying to fit lane swimming in, it's definitely not a big enough pool for that!

    Lovely breakfast with really lovely staff who made pancakes for the kids and we're really happy to have kids there which made us feel very comfortable

    Stayed in August 2025

  • Reviewed: 30 August 2025

    8.0
    Great value
    • Business trip
    • Family with young children
    • Standard Queen Room with Sofa Bed and Lounge Access
    • Stayed 1 night
    • Submitted via mobile

    Great location, parking within hotel, food is very nice and prices reasonable

    Stayed in August 2025

  • Reviewed: 29 August 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Modern clean hotel with lovely decor, comfortable rooms and a great swimming pool and leisure facilities. Fabulous breakfast.

    Stayed in August 2025

  • Reviewed: 29 August 2025

    8.0
    I love this hotel we come every year and the communal areas are perfect, I just feel the rooms could do witha little upg
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The rooms could do with a little upgrade, and the beds were quite hard. My daughter who is 4 says there should be music in the lifts! Haha

    Really incredible reception and public areas

    Stayed in August 2025

  • Reviewed: 27 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Jade and Yasser on reception were great, really friendly, knowledgeable and helpful.

    Stayed in August 2025

  • Reviewed: 27 August 2025

    10
    Short break with family.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Loved the location. The room was spacious and great value for money. Staff were all amazing from check in to bar to breakfast. Will rebook on our next visit to Leeds.

    Stayed in July 2025

  • Reviewed: 27 August 2025

    7.0
    Don’t go by first impressions
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    The public area’s have been updated but the rooms need some updating. The bathtubs are not fit for purpose, they are very narrow

    It was clean

    Stayed in August 2025

  • Reviewed: 26 August 2025

    9.0
    Comfortable stay
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The spa area might need some improvements, for example the pool was a bit cold and sauna was not fully operating. Steam room and gym were nice.

    The property is located in the heart of Leeds with lots of amenities nearby. The staff was polite, helpful and friendly.

    Stayed in August 2025

  • Reviewed: 26 August 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    We had a dirty sheet on one of the beds . It was too late to get this changed when arrived back late. In any case we had been trying to get hold of reception to see when room service ended and there was no answer , and no answer at the room service extension. It was 11.30 but couldn’t face getting dressed and going downstairs so we made do. It was a shame as everything else was good.

    The hotel looks impressive when you arrive. Reception staff friendly. Room furnished well. Modern bathroom. Location to town good. Breakfast really nice. The family rooms with two double beds are spacious.

    Stayed in June 2025

  • Reviewed: 26 August 2025

    9.0
    Excellent
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights

    The fridge wasn't cold

    Pool, jacuzzi etc was wonderful, brekky was great and excellent range. Room clean and spacious

    Stayed in August 2025

Showing 1 – 25

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