Reviews of Flexistay Tulsi Aparthotel
256A High Street, East Croydon, Croydon, CR0 1NF, United Kingdom
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect
No free parking
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewPictures on the app are not accurate
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewGreat stay! The staff were very friendly and helpful, and the location is perfect. The apartment had everything we needed for a comfortable stay. Highly recommended!
Dear De Bono, Thank you for your positive feedback, we appreciate your time
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewFirst room smelt of a dog , they happily changed the room . But not somewhere I'd ever stay again
Bed uncomfortable, bathroom beyond basic.
Dear Sophia, Thank you for your feedback. We will change the bed, mattress and also work on the maintenance for the bathroom
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewNothing about the place likeable. It's actually a disservice to it on your list of accommodation
The property is not fit for human habitation. It's dirty, unkempt the customer service is nothing to write home about. It's a fraud of an accommodation
Dear Adeleye, Thank you for your feedback
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe service of the manager named whom i called Anna was the best. I stayed in many hotels but his service was exceptional and very welcoming. I will surely recommend the hotel specially for his Service and my next visit i will stay here for sure. Being 1st time in London he took extra efforts to help ne plan my vacation and showed me wgere and how to travel. Appreciate.
Dear Mr. Gupta, Thank you for your positive feedback, we will pass on your appreciation to the on-site staff
Reviewed: 11 August 2025 · Stayed in August 2025
Verified review☺️
Hi Hamish, Thank you for your positive feedback
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe bedding is good and clean towels .best price to stay for a night .Easy to check in and checkout .sam is helpful ..
Dear Muhammad, Thank you for your positive feedback
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewgood and comfortable for stay .staff i very helpful.
Dear Guest, Thank you for your positive feedback
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewNothing
I could write a book !!!!! Ok so very outdated - floor were lifting - the bed was so hard and uncomfortable the floor would have been better Very noisy from upstairs and in the corridor- not very secure - mastic everywhere I could go on
Dear Mark, Thank you for your feedback we will be more proactive in getting the right sort of bookings and also will work on the maintenance of rooms
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewIt was close to transportation and close to where I needed to be.
It was nothing like in the photos
Hi, Thanks for your feedback, my colleague was on-site if you would have informed him about room change he would have assisted you
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewdecent bed, good location
bathroom shower didnt work, could only have a shower for 2 minutes before the shower overflowed. staff didn't answer emails when asking questions. lock on door didn't feel secure. weird smell in the flats.
Dear Tisseman, Thank you for your feedback. We didn’t receive any email from your end and there was an on-site supervisor and there was an intercom near the main door, id you would have spoke to us we would have sorted the issues
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewNothing, it was dirty and didn’t look like the pictures advertised. There was nobody at reception when I went to check in and I had no check in details. There was weed all throughout the complex and I didn’t feel very safe
It was dirty and unsafe, not the same as advertieded in the photos
Hi Grace, Thank you for your feedback. In the booking confirmation it’s clearly mentioned that there is no reception but we have a staff on site to help with any issues and we have an intercom outside the main door by which we do self checkin and the whole building has smoke and fire detectors so if anyone who smokes inside the building the detectors go off, the smell may have come from the open windows as it’s a high street. We apologies for the inconvenience and try to be more vigilant. Thank you
Hi Grace, Thank you for your feedback. In the booking confirmation it’s clearly mentioned that there is no reception but we have a staff on site to help with any issues and we have an intercom outside the main door by which we do self check… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewNothing at all
Mould at the bottom of the fridge, dirty bath, things falling apart, microwave doesn’t work and the man said I should unplug then put it back in. Had to throw the food I cooked because it all tasted like plastic. The tv was tiny the bed was creaky and uncomfortable I got spots on my face from the pillow, it was just not good at all
Hi Ines, Thank you for your feedback. There was a person on-site and if you would have told him that you would like to have another room when you checked in he would have arranged another room for you. We do apologise for the inconvenience caused
Hi Ines, Thank you for your feedback. There was a person on-site and if you would have told him that you would like to have another room when you checked in he would have arranged another room for you. We do apologise for the inconvenience … Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewIt wasn’t flash but for the money it was really good. Facilities to cook your own food if you wanted to which is something you don’t get in similar places. Rooms were fairly spacious and right in the town as well.
More information on how to gain access would’ve been better in the confirmation email but other than that can’t really fault it.
Dear Matthew, Thank you for your positive feedback, we appreciate your time.
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewI booked this place for my mom coming to visit me, she was satisfied and said she liked room and facilities, easy process to check in, comfortable conditions. It's in Croydon, close to shops, restaurants, but also in residential area, so it's quiet.
Dear Malgorzata, We thank you for your positive feedback and this means a lot to us. We would be happy to welcome you again.
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewGreat location and easy to find
Everything was great nothing bad about if
Dear Sheza, Thank you for taking your time and dropping a positive feedback.
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewGood location, towels are good
Reception man ignored my hello on arrival. Room 1 mattress not great, when booking it said it included all taxes, final invoice added 12.75 VAT?! Must be stifling hot in peak summer as windows are adjusted to only opening very little, I suspect to put off would be robbers. Felt slightly nervous as a solo lady as I don't think reception is manned after 10pm? I would stay again though thank you
Dear Frances, Thank you for your feedback. It’s clearly mentioned in the booking that the reception is not manned. There is on-site staff available in the property and we have mentioned clearly that for any help you can press the intercom and he is available to help you. We never take any money extra, whatever you paid Booking.com that is it and VAT 20% is there in all services
Dear Frances, Thank you for your feedback. It’s clearly mentioned in the booking that the reception is not manned. There is on-site staff available in the property and we have mentioned clearly that for any help you can press the intercom a… Show more
Reviewed: 25 June 2025 · Stayed in May 2025
Verified reviewGood location
Dear Guest, Thank you for your feedback, we really appreciate your time
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewNothing
Everything …location, standard, unclean, poor condition
Dear Guest, We apologise that we weren’t able to meet your expectations