Reviews of Village Hotel Swindon 3 stars
Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DW, United Kingdom
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewWe really like the Village vibe, the sports bar , food was great in bar, and barman who told us to download village app was superb. Overall we enjoyed our stay and would use village hotels again.
Although breakfast was good not many tables cleared and ready, our room was very modern but way to dark and lighting to dim, carpets had quite a few stains on.
Dear Simon Thank you for taking the time to share your experience with us. We're so pleased to hear you enjoyed the Village vibe, the sports bar, and had a great interaction with our barman, I'll be sure to pass on your kind words to him! It’s also great to know you’d consider staying with Village Hotels again. That said, we really appreciate your comments about the breakfast area and room lighting. We’ll take this on board as we’re always looking for ways to improve. Thanks again for your helpful feedback, and we hope to welcome you back soon. Kind regards Shaun
Dear Simon Thank you for taking the time to share your experience with us. We're so pleased to hear you enjoyed the Village vibe, the sports bar, and had a great interaction with our barman, I'll be sure to pass on your kind words … Show more
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewComfortable bed
Grubby bathroom with mould on bath surrounds and grubby tiles
Dear Penelope Thank you for your feedback. We're glad you found the bed comfortable, but we're very sorry to hear about the condition of the bathroom. This is not the standard we aim to uphold, and we’ll address this issue with our housekeeping team immediately. Kind regards Shaun
Dear Penelope Thank you for your feedback. We're glad you found the bed comfortable, but we're very sorry to hear about the condition of the bathroom. This is not the standard we aim to uphold, and we’ll address this issue with our… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewI didn't have breakfast I feel breakfast at most hotels are overpriced.
Sports Bar could do with turning the sound down a bit Impossible to have conversation as much as I like the hotel I will not eat again in the sports bar again and there is no other restaurant so I had booked another place to eat, I remember they had an Italian but it's gone now shame really.
Dear Annette Thank you for your review and for your kind words about the hotel. We're sorry to hear your experience in the Sports Bar wasn’t as enjoyable as it should have been. We'll pass your feedback on regarding the noise levels and dining options. We really appreciate your comments and hope to welcome you back again soon. Kind regards Shaun
Dear Annette Thank you for your review and for your kind words about the hotel. We're sorry to hear your experience in the Sports Bar wasn’t as enjoyable as it should have been. We'll pass your feedback on regarding the noise level… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewStaff were lovely and very helpful the bed was very comfortable and sheets and towels were spotless
The rooms do need updating a bit and the pool area also
Dear Lorena Thank you for your kind words about our staff and housekeeping, we're so pleased you had a comfortable stay. We appreciate your feedback regarding the rooms and pool area and will certainly take it into consideration as we plan future updates. We hope to welcome you back again soon! Kind regards Shaun
Dear Lorena Thank you for your kind words about our staff and housekeeping, we're so pleased you had a comfortable stay. We appreciate your feedback regarding the rooms and pool area and will certainly take it into consideration as we … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewFacilities and value for money were great and size of room was brilliant
The hotel was a bit run down in places
Dear Jennie Thank you for your review. We're glad you enjoyed the facilities, found good value for money, and appreciated the spacious room. We acknowledge your comments about certain areas feeling a bit run down and will keep this in mind as we work on improvements. We hope to welcome you back in the future. Kind regards Shaun
Dear Jennie Thank you for your review. We're glad you enjoyed the facilities, found good value for money, and appreciated the spacious room. We acknowledge your comments about certain areas feeling a bit run down and will keep this in … Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewClean and good food, friendly bar staff
Room was hot. Refused to provide me with a vat invoice. Said it was not possible as I had booked with Expedia- I didn’t! Booked with Booking.com! Had to show proof !! Now having to go through Booking.com to fight for one. Was promised a call from management but of course didn’t get a call. Not sure why this is such a problem as I have stayed here before and on request an invoice was emailed immediately. Not sure if this is some kind of vat avoidance? Probably will not stay again if I can’t claim this expense through my business. BEWARE if you are staying for a business trip.
Dear Peter Thank you for your feedback, and I’m sorry to hear about the frustration caused during your recent stay. Having reviewed your booking history, I can confirm that your previous stay was booked via Booking.com, which is why you were issued a VAT invoice at that time. However, your most recent reservation was made through Expedia, and as per standard policy, VAT invoices for Expedia third-party bookings need to be requested directly through the booking platform. I completely understand how this may have been confusing and inconvenient, especially when traveling for business, and I regret that this was not clearly communicated during your stay. I also apologise that the promised follow-up call did not happen, that’s not the level of service we aim to provide, and this will be addressed internally. Thank you again for bringing this to our attention, and I hope we’ll have the opportunity to welcome you back and provide a smoother experience in the future. Kind regards Shaun
Dear Peter Thank you for your feedback, and I’m sorry to hear about the frustration caused during your recent stay. Having reviewed your booking history, I can confirm that your previous stay was booked via Booking.com, which is why you w… Show more
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewThe price & the location - sooo close to Lydiard Park & lovely walk to the park. Facilities surrounding the hotel & the ease of access to the pool.
The food could definitely be improved & the cleanliness falls short at times. But to be honest it IS clean.
Dear Christopher Thank you for your lovely feedback and for continuing to stay with us! We're glad you enjoyed the location and facilities. We appreciate your comments on the food and cleanliness and will share them with the team for review. Looking forward to welcoming you back again soon Kind regards Shaun
Dear Christopher Thank you for your lovely feedback and for continuing to stay with us! We're glad you enjoyed the location and facilities. We appreciate your comments on the food and cleanliness and will share them with the team for r… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewFor my daughters wedding it was lovely
Dear Kevin Thank you for your review. We're so pleased to hear your daughter's wedding was a lovely occasion! We appreciate your feedback on the overall experience and will take your comments on cleanliness and value into consideration as we work to improve. Kind regards Shaun
Dear Kevin Thank you for your review. We're so pleased to hear your daughter's wedding was a lovely occasion! We appreciate your feedback on the overall experience and will take your comments on cleanliness and value into considera… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewcheck in process
No aircon, dust behind bed and around skirting boards
Dear Anonymous Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. Your comments regarding the room condition and cleanliness are taken seriously, and we’ll be addressing them with our team. We appreciate you bringing this to our attention and hope to have the chance to provide a better stay in the future. Best regards, Shaun
Dear Anonymous Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. Your comments regarding the room condition and cleanliness are taken seriously, and we’ll be addressing them with our team. We a… Show more
Reviewed: 27 August 2025 · Stayed in June 2025
Verified reviewI had a room at the back with a lovely green area, squirrels and birds. It was very nice!
Dear Anonymous Thank you for your lovely review! We're so glad you enjoyed the peaceful green surroundings—and the company of our furry and feathered neighbors. We hope to welcome you back again soon! Warm regards, Shaun
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGreat hotel & great locatiom
Dear Anonymous Thank you for your kind words! We're delighted you enjoyed our hotel and found the location convenient. It’s great to know you felt it was good value for money. We hope to welcome you back soon! Best regards Shaun
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewCleanliness of room was poor. Very dusty a few cobwebs. Seemed like the room hadn’t had a proper clean in a while. It was rectified and cleaned but you don’t expect to have the amount of dust and cobwebs in a room I didn’t really feel comfortable sleeping wondering what else they didn’t clean properly.
Dear Mooney Thank you for your feedback. I’m truly sorry the room was not up to standard on arrival, that’s not the experience we want for our guests. While I’m glad the issue was resolved, it absolutely should not have happened in the first place. Your comments have been shared with our housekeeping team for immediate review. Kind regards, Shaun
Dear Mooney Thank you for your feedback. I’m truly sorry the room was not up to standard on arrival, that’s not the experience we want for our guests. While I’m glad the issue was resolved, it absolutely should not have happened in the fir… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewRoom size was big. Bed was big and comfy. Sound insulation was good, room was very quiet despite there being lots of other guests staying in rooms around us. I liked that the windows could be opened a little for fresh air. Staff were friendly and helpful.
Things were clean but a little dusty. There was a mix of different coloured lighting (some were warm yellow lights, some were cold white light), which made the ambience of the room strange, and wasn't as relaxing as it could have been.
Dear Timm L Thank you for your thoughtful feedback, we’re really pleased to hear you enjoyed the comfort and quiet of your room, and that our team made a positive impression during your stay. We appreciate your comments regarding the lighting and slight dustiness. We'll share this with our housekeeping and maintenance teams so we can work on creating a more consistent and relaxing environment for our guests. We hope to welcome you back again soon for an even better experience. Kind regards, Shaun
Dear Timm L Thank you for your thoughtful feedback, we’re really pleased to hear you enjoyed the comfort and quiet of your room, and that our team made a positive impression during your stay. We appreciate your comments regarding the ligh… Show more
Reviewed: 25 August 2025 · Stayed in June 2025
Verified review