Reviews of Holiday Inn Express, Chester Racecourse by IHG 3 stars
The Racecource, New Crane Street, Chester, CH1 2LY, United Kingdom
Loading
Guests also reviewed these properties:
Houston, United States
Sion, Switzerland
Sark, United Kingdom
Frutt, Switzerland
La Tour-dʼAuvergne, France
San Andrés, Colombia
London, United Kingdom
Cartagena de Indias, Colombia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewStaff very professional and the property was clean and well maintained
I could find no complaints about this property
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewNice clean room, breakfast decent. Great location for races and Chester. Friendly, helpful staff.
Hot with no aircon and windows don't open my much.
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReally friendly staff.
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewFriendly and helpful staff, great parking organisation and great location.
The rooms were too warm even with the windows open all night
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewClean, comfortable beds, friendly staff.
Room was hot, even with the fan.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewGood clean accommodation with friendly check in staff
Nothing
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewLocation, comfort and breakfast was good
Nothing!
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewStaff excellent. Really friendly and helpful. Breakfast good.
Too hot. Doors slamming make it too noisy. Beds uncomfortable. Paying for parking.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewComfy bed. Great breakfast. Covenient location.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewGood location within walking distance of city. Good parking. Excellent facilities.
Nothing
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewStaff friendly informative nothing to much trouble
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewGreat location. Staff were all very polite and Nothing seemed to cause any difficulties. The staff took everything in their stride. Well done everyone and Thank you .
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewIt was good to have access to ice machine as it was very hot and we had young child, it was good to have our drinks cold, fan was welcome too and room was quite we had plenty of towels ,we had busy day and Chester was busy and it was good to be able to rest in room and use the fan and have drinks and food in room. Breakfast was good staff were friendly and helpful at all times.It was good that on the day of check in they let us leave our suitcase as not everyone drives, we were grateful.
I was happy with everything
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe location is perfect for a quick break in Chester. The breakfast was lovely. Staff were outstanding! Very helpful. .
We had twin beds, not a double. Didn't really matter, but I'm sure i didn't book that.. Otherwise perfect.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good, some variation would have been nice. Tomatoes instead of beans, mushrooms instead of hash browns, black pudding, fried bread. Room was great, would have liked a fridge to keep my insulin in or drinks.
Like I've mentioned the addition of a fridge would have been perfect.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation
No AC