Reviews of Thistle London Piccadilly 4 stars
39 Coventry Street, Westminster Borough, London, W1D 6BZ, United Kingdom
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewGreat location. Clean facility. Friendly and helpful staff. Great breakfast!
Unable to open windows... Why?
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewBacon hard could not eat, eggs hard. The door lady kept talking all the time we was eating.
We had a noise problem and we got moved.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewVery friendly staff. Close to theatre 🎥, m&m shop view from our window. China town and Lego store 1 minute walk. Close to tube station.
The choice of breakfast was less than expected.
Dear Gemma We're so pleased you enjoyed our fantastic location it’s great to hear you made the most of being close to the theatre, Chinatown, and even had a fun view of the M&M’s store from your window! We're also glad our team’s friendliness stood out during your stay. We appreciate your comments regarding breakfast and are sorry the selection didn’t fully meet your expectations. Your feedback has been shared with our kitchen team as we’re always looking for ways to improve the guest experience. We hope to welcome you back soon for another enjoyable visit to the heart of London. Kind Regard Katia Da Silva
Dear Gemma We're so pleased you enjoyed our fantastic location it’s great to hear you made the most of being close to the theatre, Chinatown, and even had a fun view of the M&M’s store from your window! We're also glad our team’s friendlin… Show more
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation was perfect. Breakfast items cooked to order was great. Medina was really attentive.
The room was showing signs of wear and tear.
Dear User We're so pleased to hear you enjoyed our central location and that you appreciated the cooked-to-order breakfast it's great to know Medina made a positive impression with her attentive service! We’ll be sure to pass on your kind words. We do appreciate your comments regarding the room condition. While we're glad it didn’t greatly impact your stay, we’re actively working on updates to ensure all rooms are kept to the high standard our guests expect. We hope to welcome you back on your next visit to London. Kind Regard Katia Da Silva
Dear User We're so pleased to hear you enjoyed our central location and that you appreciated the cooked-to-order breakfast it's great to know Medina made a positive impression with her attentive service! We’ll be sure to pass on your kind … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe location is excellent
The corridor and our room had a terrible damp sewage smell, our toilet would not flush so as we were going out I said to the receptionist that room 506 toilet would not flush and could someone please fix it. She assured us that this would be sorted by maintenance but when we returned it still broken. This meant I had to fix the toilet myself to make sure it flushed.
Dear Henry We really appreciate for your valuable time and effort to provide feedback regarding your recent stay with us at Thistle Piccadilly. I really feel sorry to see that we were not able meet your expectation. Please accept my sincere apologies for all the inconveniences caused during your stay. We have taken a note of your feedback and will take appropriate steps for the betterment of our guests. We will appreciate it if you come back if you give us another chance to deliver you the service that you deserve. Best regards, Rachid
Dear Henry We really appreciate for your valuable time and effort to provide feedback regarding your recent stay with us at Thistle Piccadilly. I really feel sorry to see that we were not able meet your expectation. Please accept my sincer… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation is wonderful, between Leicter aq and Piccadilly sq. Right in the middle of everything Also when arriving from Heathrow - just use one tube from airport to hotel
Lack of fresh air. Windows are locked.
Dear Shahar Thank you for your kind feedback and top rating! We're so glad you had a warm and welcoming experience — we'll do our best to identify and thank the team member who checked you in and out. We appreciate your note about the location an staff Great to hear you enjoyed the stay comfortable and relaxed. However all our widows are sealed due to the security reason We’d love to welcome you back again soon! Best regards, Rachid
Dear Shahar Thank you for your kind feedback and top rating! We're so glad you had a warm and welcoming experience — we'll do our best to identify and thank the team member who checked you in and out. We appreciate your note about… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe position of the hotel is perfect. The staff were very friendly and the rooms and public areas very clean.
Nothing bad to report.
Dear Sharon We really appreciate for your valuable time and effort to provide feedback regarding your recent stay with us at Thistle Piccadilly. It is my pleasure to hear that you had a wonderful stay with us, and you are really satisfied with our overall customer service. It is our guests' positive feedback which always motivates us to bring innovation and novelty in our service and helps our staffs to work hard as a team. It is our top priority to keep each of our guests happy throughout their stay. We will appreciate it if you come back again and get another wonderful experience with us. Best regards, Rachid
Dear Sharon We really appreciate for your valuable time and effort to provide feedback regarding your recent stay with us at Thistle Piccadilly. It is my pleasure to hear that you had a wonderful stay with us, and you are really satisfie… Show more
Reviewed: 27 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGreat location
I didn’t like the shower head.
Dear Nicola Thank you very much for your kind and enthusiastic feedback following your recent stay at Thistle piccadilly. We’re thrilled to hear that everything was perfect and that you found our team to be so kind and helpful throughout your visit. It’s always a pleasure to know that our service and central location contributed to a truly enjoyable experience. Kind of regards Rachid
Dear Nicola Thank you very much for your kind and enthusiastic feedback following your recent stay at Thistle piccadilly. We’re thrilled to hear that everything was perfect and that you found our team to be so kind and helpful throughout … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe location only
The air conditioning- the maintenance- no bell boy to help with the luggage- didn’t offer me a late check out even after taking 3 rooms for 20 nights - bad room service and bad housekeeping
Dear Osama We really appreciate for your valuable time and effort to provide feedback regarding your recent stay with us at Thistle Piccadilly. I really feel sorry to see that we were not able meet your expectation. Please accept my sincere apologies for all the inconveniences caused during your stay. I'm really sorry but we are unable to guarantee an late check-out as it is subject to availability. If we are unable to offer the early check-out, we can store your luggage until you come back. I hope that helps and see you soon! Kind of regards, Rachid
Dear Osama We really appreciate for your valuable time and effort to provide feedback regarding your recent stay with us at Thistle Piccadilly. I really feel sorry to see that we were not able meet your expectation. Please accept my sincer… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewFantastic location in the heart of Leicester Square within walking distance of the tourist sites. Exceptional room made for a perfect stay.
No complaints.
Dear Richard, We really appreciate for your valuable time and effort to provide feedback regarding your recent stay with us at Thistle Piccadilly. It is my pleasure to hear that you had a wonderful stay with us, and you are really satisfied with our overall customer service. It is our guests' positive feedback which always motivates us to bring innovation and novelty in our service and helps our staffs to work hard as a team. It is our top priority to keep each of our guests happy throughout their stay. We will appreciate it if you come back again and get another wonderful experience with us. Best regards, Natallia Korzun
Dear Richard, We really appreciate for your valuable time and effort to provide feedback regarding your recent stay with us at Thistle Piccadilly. It is my pleasure to hear that you had a wonderful stay with us, and you are really satisfied… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGreat location 5 min walk to the Louvre. Apartment was stylish and comfortable, oozing a Parisienne vibe.
Nothing major
Dear Simon, We really appreciate for your valuable time and effort to provide feedback regarding your recent stay with us at Thistle Piccadilly. It is my pleasure to hear that you had a wonderful stay with us, and you are really satisfied with our overall customer service. It is our guests' positive feedback which always motivates us to bring innovation and novelty in our service and helps our staffs to work hard as a team. It is our top priority to keep each of our guests happy throughout their stay. We will appreciate it if you come back again and get another wonderful experience with us. Best regards, Natallia Korzun
Dear Simon, We really appreciate for your valuable time and effort to provide feedback regarding your recent stay with us at Thistle Piccadilly. It is my pleasure to hear that you had a wonderful stay with us, and you are really satisfied w… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewvery comfortable very central place and very polite crew
please add toilet brush
Dear Inci, Thank you so much for your kind words! We're delighted to hear that you enjoyed our central location, and that very polite crew. It’s always great to know our team’s efforts are appreciated — we’ll be sure to pass along your compliments. Please accept our apologies that there was no toilet brush in the bathroom. We hope to welcome you back again soon! Kind Regards, Natallia Korzun
Dear Inci, Thank you so much for your kind words! We're delighted to hear that you enjoyed our central location, and that very polite crew. It’s always great to know our team’s efforts are appreciated — we’ll be sure to pass along your comp… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewSmack bang in the middle of everything! Walking distance to everything, including the Tube. Exceptionally quiet room.
Dear Narelle We really appreciate for your valuable time and effort to provide feedback regarding your recent stay with us at Thistle Piccadilly. It is my pleasure to hear that you had a wonderful stay with us, and you are really satisfied with our overall customer service. It is our guests' positive feedback which always motivates us to bring innovation and novelty in our service and helps our staffs to work hard as a team. It is our top priority to keep each of our guests happy throughout their stay. We will appreciate it if you come back again and get another wonderful experience with us. Best regards, Rachid
Dear Narelle We really appreciate for your valuable time and effort to provide feedback regarding your recent stay with us at Thistle Piccadilly. It is my pleasure to hear that you had a wonderful stay with us, and you are really satisfie… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation was excellent ! Staff was very friendly and helpful
Dear Lisa We really appreciate for your valuable time and effort to provide feedback regarding your recent stay with us at Thistle Piccadilly. It is my pleasure to hear that you had a wonderful stay with us, and you are really satisfied with our overall customer service. It is our guests' positive feedback which always motivates us to bring innovation and novelty in our service and helps our staffs to work hard as a team. It is our top priority to keep each of our guests happy throughout their stay. We will appreciate it if you come back again and get another wonderful experience with us. Best regards, Rachid
Dear Lisa We really appreciate for your valuable time and effort to provide feedback regarding your recent stay with us at Thistle Piccadilly. It is my pleasure to hear that you had a wonderful stay with us, and you are really satisfied … Show more
Reviewed: 23 August 2025 · Stayed in June 2025
Verified reviewThe hotel is located in the heart of one of the most important cities areas. The staff is very nice. Rooms are comfortable and quite big if we consider we are in the city centre. Breakfast is very good
Dear Rossana, Thank you so much for your kind words! We're delighted to hear that you enjoyed our central location, very nice staff and good breakfast. It’s always great to know our team’s efforts are appreciated — we’ll be sure to pass along your compliments. We hope to welcome you back again soon! Kind Regards, Natallia Korzun
Dear Rossana, Thank you so much for your kind words! We're delighted to hear that you enjoyed our central location, very nice staff and good breakfast. It’s always great to know our team’s efforts are appreciated — we’ll be sure to pass alo… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewRoom had a bad smell
Dear Anthony, Thanks for your review. I am so sorry to hear that your stay was disappointing. We will work on your feedback to improve our service, and I hope to welcome you back in the future to improve your score. If you need further assistance, the hotel is always happy to stay in touch. Kind Regards, Malik Zahoor Reception Manager
Dear Anthony, Thanks for your review. I am so sorry to hear that your stay was disappointing. We will work on your feedback to improve our service, and I hope to welcome you back in the future to improve your score. If you need further assi… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewGreat location. Lovely staff made you feel very welcome. Very clean hotel. Great breakfasts!
The stay was perfect!
Dear Jayne, Thank you so much for your wonderful feedback! We are thrilled to hear you had a perfect stay and that you enjoyed our central location, welcoming staff, cleanliness, and breakfast offerings. It truly means a lot to us. We hope to have the pleasure of welcoming you back again soon! Kind Regards, Adriana
Dear Jayne, Thank you so much for your wonderful feedback! We are thrilled to hear you had a perfect stay and that you enjoyed our central location, welcoming staff, cleanliness, and breakfast offerings. It truly means a lot to us. We hope… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified review