Reviews of Holiday Inn Express Leeds-East by IHG 3 stars
2 Aberford Road, Leeds, LS26 8EJ, United Kingdom
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewStaff were great, clean enough room. Close to where we wanted to be. Free parking.
Breakfast was appalling, room was packed with unruly children, both parents and children in pyjamas as if they were in their own homes. Food dropped all over, several there openly and clearly packing up and taking food, leaving very little for others. Felt like a homeless hostel - £100 a night???!!! No chance we would ever return to what was once our trusted hotel stay. Cannot and would not recommend.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewno need to go to a Zoo. go for breakfast and watch that! disgrace from Holiday Inn
A Disappointing Stay at Holiday Inn Leeds My family and I recently stayed at the Holiday Inn in Leeds, booking a room for two adults, two children (ages 16 and 8), and our two dogs. Unfortunately, our experience was far from what we expected for the £180 we paid, and we left feeling completely let down. Upon arrival around 8 PM, the first thing we noticed was a strong, unpleasant smell WEED. We also saw a group of people drinking outside the hotel premises, which was an immediate red flag. The most significant issue was the noise. Despite it being late, loud music and constant talking and laughing from the reception area kept me and the dogs awake. At around 2 AM, I went to take the dogs for a walk and found a receptionist, a person in pyjamas, and a security guard in the reception area. They were still there when I returned around 2:30 AM, with the music still playing loudly. Back in the room, the noise from their conversation was still clearly audible. My dogs' sensitive hearing also meant they were constantly alert to people walking by the door, waking us up throughout the night. Breakfast was a chaotic experience. My wife and sons went first and found the bacon to be so overcooked it was impossible to cut. When it was my turn, I was honestly shocked by the scene. A security guard was present, and it was clear the hotel was housing a specific clientele. The dining area was loud, with children running and shouting in their pyjamas, making a mess. While my own breakfast was edible because I was so hungry, the overall atmosphere was incredibly off-putting.
Dear Anonymous, Thank you for taking the time to share your feedback, and I am truly sorry to hear that your stay did not meet your expectations. Please accept my sincere apologies for the disturbances and inconveniences you and your family experienced. We do work closely with the local authority to provide accommodation for people who are temporarily between homes, and while we are proud to support our community in this way, it should never impact the comfort or enjoyment of our guests. I regret that during your visit this was not the case, and that the noise and atmosphere disrupted what should have been a relaxing stay. Your comments have been taken very seriously, and I will be reviewing them with my team to ensure the issues you have raised are addressed. I am very sorry that we let you down on this occasion. Kind regards, James Brook General Manager
Dear Anonymous, Thank you for taking the time to share your feedback, and I am truly sorry to hear that your stay did not meet your expectations. Please accept my sincere apologies for the disturbances and inconveniences you and your famil… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewEverything was brilliant .. apart from 1 night
1 night a member of staff had her as what I can believe as her boyfriend at the counter all night walking the corridors checking rooms . Sleeping in staff room . I walked pasted the front desk I was about to approach the guy saw me sucked this teeth at me and carried on talking to the member of staff .
Dear Dawn, I would be happy to discuss this further with you if you can contact me at reception. Regards, James
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewall the staff were very helpfull and who ever cooked the breakfasts the food was very well done thanyou
pity the corridors were very long
Dear Guest, Thank you for your lovely feedback about our team and breakfast – I’ll be sure to pass this on to them. I appreciate your comment about the long corridors too, and I’m glad it didn’t stop you enjoying your stay. Kind regards, James Brook General Manager
Dear Guest, Thank you for your lovely feedback about our team and breakfast – I’ll be sure to pass this on to them. I appreciate your comment about the long corridors too, and I’m glad it didn’t stop you enjoying your stay. Kind regards, … Show more
Reviewed: 28 July 2025 · Stayed in May 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewHelpfulness of staff Nothing too much trouble Staff genuinely interested in you and wanting to make sure your stay a good one.
Nothing
Dear Guest, Thank you for your wonderful feedback. I’m delighted to hear how well the team looked after you – they’ll be so pleased to know their efforts made such a positive difference to your stay. Kind regards, James Brook General Manager
Dear Guest, Thank you for your wonderful feedback. I’m delighted to hear how well the team looked after you – they’ll be so pleased to know their efforts made such a positive difference to your stay. Kind regards, James Brook General Mana… Show more
Reviewed: 22 July 2025 · Stayed in May 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewStaff is welcoming and friendly. Location is quiet, which is great for having a good night sleep after a tiring day. Breakfast is just basic food but enough quantity as I could see the staff busy filling in the trays. Internet was good too.
Nothing particularly, but I feel the room was quite small for family. Basically, they just extend the sofa as a bed. Nothing to complain but it does occupy the little free space so almost no more space left in the room for moving freely.
Dear Hazrat, Thank you for your detailed feedback. I’m pleased to hear you enjoyed our quiet location, friendly team, and the facilities we offer. I appreciate your comments regarding room size, and I’ll keep this in mind as we continue to improve the guest experience. It’s great to know you had a comfortable stay overall. Kind regards, James Brook General Manager
Dear Hazrat, Thank you for your detailed feedback. I’m pleased to hear you enjoyed our quiet location, friendly team, and the facilities we offer. I appreciate your comments regarding room size, and I’ll keep this in mind as we continue to… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewthe room and bed were clean and comfortable.. the location was perfect for me attending the nearby hotel and golf course
the hotel was full of people being housed by the government and local authority. this should have been explained when making my booking.
Dear Paul, Thank you for sharing your feedback. I’m pleased you found the room clean and comfortable and that our location suited your plans. We do work closely with the local authority to provide accommodation for people who are temporarily between homes, though I’m sorry this was not clearer when you booked. I appreciate your comments and will take them on board. Kind regards, James Brook General Manager
Dear Paul, Thank you for sharing your feedback. I’m pleased you found the room clean and comfortable and that our location suited your plans. We do work closely with the local authority to provide accommodation for people who are temporari… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewClean
Very basic, no air conditioning in the room. Very hot and stuffy. Room very small and cramped. I was not told on booking that part of the hotel was housing homeless people .
Dear Lynn, Thank you for your feedback. I’m glad you found the hotel clean, though I’m sorry to hear that the room felt too warm and compact during your stay. We do work closely with the local authority to support people who are between homes, and I’m sorry this was not made clearer at the time of booking. I appreciate your comments and will share them with the team as we continue to improve. Kind regards, James Brook General Manager
Dear Lynn, Thank you for your feedback. I’m glad you found the hotel clean, though I’m sorry to hear that the room felt too warm and compact during your stay. We do work closely with the local authority to support people who are between ho… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewThe rooms were clean and very comfortable the staff were great very friendly and helpful the breakfast was really good lots of choices
Nothing all good no complaints
Thank you so much for your lovely feedback! We're delighted to hear you enjoyed your stay, especially the clean, comfortable rooms and our friendly team. It’s great to know breakfast hit the spot too! We hope to welcome you back again soon.
Thank you so much for your lovely feedback! We're delighted to hear you enjoyed your stay, especially the clean, comfortable rooms and our friendly team. It’s great to know breakfast hit the spot too! We hope to welcome you back again s… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewStaff and breakfast
A bit further out than where we wanted to be but our booking
Thank you for your feedback! We're glad you enjoyed the staff and breakfast. Sorry to hear the location wasn’t quite as close as you’d hoped, but we hope the rest of your stay made up for it. We'd love to welcome you back in the future!
Thank you for your feedback! We're glad you enjoyed the staff and breakfast. Sorry to hear the location wasn’t quite as close as you’d hoped, but we hope the rest of your stay made up for it. We'd love to welcome you back in the fut… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewStaff are super friendly and helpful. Lovely 😊 Great breakfast!
Nothing. All good 👍🏻
Thank you so much for your kind words! We're thrilled you had a great stay and that our team made a positive impression. So glad you enjoyed breakfast too — we really appreciate your feedback! 😊
Reviewed: 26 June 2025 · Stayed in May 2025
Verified reviewthe staff were exceptional as was the location. Brilliant breakfast too
hooks on the back of doors and some clothes storage space
Thank you for your kind review of our staff Peter, we are glad you had a good stay at Leeds East and we thank you once again for staying with us and we look forward to maybe seeing you in the future. Kind Regards Tracey Guest Service Supervisor
Thank you for your kind review of our staff Peter, we are glad you had a good stay at Leeds East and we thank you once again for staying with us and we look forward to maybe seeing you in the future. Kind Regards Tracey Guest Service Superv… Show more