Reviews of Four Points Flex by Sheraton Newcastle 3 stars

Dear Sue, Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our excellent location and that it made your stay convenient and enjoyable. We appreciate you sharing your thoughts on the room, facilities, and pricing. We’ve passed your comments on to our team as we always aim to make each stay as comfortable and enjoyable as possible. Kind Regards, Patricia Pamplona - Front Desk Supervisor

Dear Sue, Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our excellent location and that it made your stay convenient and enjoyable. We appreciate you sharing your thoughts on the … Show more

Dear Danielle, Thank you for taking the time to share your feedback with us. While we are pleased that you appreciated the modern aspects of our property, we are truly sorry to learn that other parts of your stay did not meet expectations. Please accept our sincere apologies for the shortcomings you experienced, particularly regarding bathroom cleanliness, amenities in the room, and your interactions with our team. This is not reflective of the standards we aim to deliver, and your comments will be shared with the relevant departments to ensure improvements are made. We greatly value your input as it helps us to identify areas where we can do better, and we hope we may have the opportunity to restore your confidence in us on a future visit. Kind regards, Patricia Pamplona - Front Desk Supervisor

Dear Danielle, Thank you for taking the time to share your feedback with us. While we are pleased that you appreciated the modern aspects of our property, we are truly sorry to learn that other parts of your stay did not meet expectations.… Show more

Dear Stephen, Thank you so much for your wonderful feedback and perfect scores across the board. We’re delighted to hear you enjoyed our central yet quiet location and found the hotel both private and easily accessible. It’s especially rewarding to know that everything met your expectations and that you plan to return, that is the greatest compliment we could receive. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Newcastle. Kind Regards, Patricia Pamplona - Front Desk Supervisor

Dear Stephen, Thank you so much for your wonderful feedback and perfect scores across the board. We’re delighted to hear you enjoyed our central yet quiet location and found the hotel both private and easily accessible. It’s especially re… Show more

Dear Samantha, Thank you for taking the time to share your feedback. We’re delighted to know you enjoyed our central location and that our team made a great impression during your stay. I’m truly sorry to hear that your room was not serviced as expected and that you had to request essentials like towels and toilet paper. This is certainly not the experience we want for our guests, and I will be addressing this with our team to ensure better consistency going forward. We greatly appreciate your comments, as they help us improve, and we hope to have the chance to welcome you back and provide a seamless stay next time. Kind Regards, Patricia Pamplona - Front Desk Supervisor

Dear Samantha, Thank you for taking the time to share your feedback. We’re delighted to know you enjoyed our central location and that our team made a great impression during your stay. I’m truly sorry to hear that your room was not servi… Show more

Dear Jeannette, Thank you for sharing your feedback with us. We are pleased to hear that you found our team welcoming and that our location was convenient for your stay. We are, however, very sorry to learn that other aspects of your experience did not meet expectations. Your comments regarding the room layout, breakfast quality, and facilities have been shared with the relevant teams for review, as we continuously strive to improve both our service and guest offering. We truly appreciate your input, as it helps us identify the areas where we can do better. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Kind regards, Patricia Pamplona - Front Desk Supervisor

Dear Jeannette, Thank you for sharing your feedback with us. We are pleased to hear that you found our team welcoming and that our location was convenient for your stay. We are, however, very sorry to learn that other aspects of your expe… Show more

Hello, Thank you for sharing your feedback with us. I’m very sorry to hear about your disappointing experience during your recent stay, especially as you were here with a large group of friends. When travelling as part of a group, we know how important it is for everything to run smoothly so you can enjoy your time together, and I’m sorry that this wasn’t the case for you. I completely understand how frustrating it must have been to face issues with the air conditioning and then not feel properly supported by our team. That is certainly not the level of service or care we want to provide. Please be assured that I’ve raised your comments with both our maintenance and front desk teams so that we can address the air-conditioning issue and also review how we handled the situation. Your feedback makes it clear we could and should have done better. I truly hope you’ll reconsider giving us another chance in the future so we can provide you and your friends with the warm and comfortable experience we’re known for. If you’d like to discuss your stay in more detail, please don’t hesitate to reach out to me directly. Kind regards, Michael Burke – Reception Manager Four Points Flex by Sheraton Newcastle

Hello, Thank you for sharing your feedback with us. I’m very sorry to hear about your disappointing experience during your recent stay, especially as you were here with a large group of friends. When travelling as part of a group, we know … Show more