Reviews of Kensington and Chelsea Apartment

Nothing. This place is filthy!

This property was absolutely disgusting! Mould in the shower, snot and what looks like shit and spit smeared on every single wall. Linen was covered in dust and hair/fur. We literally left the accommodation and found somewhere else to stay!

Location and size of the apartment. The shower was good re pressure and temperature.

Was old and tired with fittings and decor needing replacement or upgrade. Especially the kitchen cupboards and bathroom fittings. It also needs a good deep clean. The kitchen did not have sufficient crockery, cutlery or cooking pans.

Soon as we walked in we could see dirty disgusting walls. The bed was made with 2 thin pillows and 1 towel. We found another pillow in a cupboard that was badly stained and a large rip in it We looked at the bathroom and seen mold in corners and a filthy stained toilet. When we looked closer at the bed we realised the mattress was stained with maybe blood or something else. The apartment was a good 10 minute walk from main hotel and when we rang up to complain and ask for a room in main hotel we was told we would have to pay £20 extra. Apartment was cheap but I do expect it to be clean at the very least.

Nothing, we never ended up staying as it was disgusting and hadn’t been cleaned. We booked another hotel.

The apartment wasn’t clean. They were meant to meet us at the property to drop the keys off and never did so we had to walk al the way to the hotel to collect. They never answered the phone. They gave us 1 towel that was stained and ripped. The kitchen was filthy. The bed had stains all over it and hadn’t been cleaned. Broken mattress. Super noisy apartment. Mould in the bathroom.

Very comfortable bed

Walls dirty, needs a lick of paint

It was from far the worst place I have reserved. It wasn’t what I saw on the pictures. It, wasn’t a studio! We got a completely different place, not even with a table and chairs! It was dirty, smelly, sticky, the floor was damaged, the curtains were really dirty, the shower has mold, the bin was broken, but from far the worst was that we were behind a restaurant, so it was a factory or kitchen working on the other side of the back door of our room. They were making noise with the machines and we couldn’t sleep during the whole night. We got all the smells of their cooking. Even if towels were included, they was only one per person and the size was small. We didn’t get a mat or an extra towel for the exit of the shower.

I didn’t like the room. It wasn’t a studio. It was so dirty: the walls were with stains marks and dirtiness, curtains full of marks and rest of human fluids, we found even blood on the wall of the toilet, broken stuff around, mold and marks of limestone on the shower and toilet. The floor was uneven and broke. The entrance of the building was on the same conditions. They do check in between 14:30 and 17:30, and the check out is at 10:00 that is not convenient at all. I honestly don't recommend this place to anyone. The studio S, on the first level is the worst we could have booked.

Location.

Dirty. Bed must have been 40 yrs old.

Brilliant location Bed was very comfy Clean & tidy

Could do with a lick of paint And an extra pillow each

Location.

I had a terrible experience with this apartment in London. When I arrived (during the day), there was no one to let me in. The host did not answer calls or messages. I had to search for random cafés just to find Wi-Fi and try to reach him online. Eventually, I found an old message on Booking where the host mentioned that if I arrived late at night, the key would be left at a nearby hotel – 15 minutes' walk away. I had clearly informed the host of my arrival time both when booking and again the day before. Despite that, I was forced to walk to the hotel. The hotel told me they had nothing to do with the apartment – it's a completely separate business – but thankfully, they helped me get in touch with the host. The host then said he would send a “manager” to let me in. That person arrived and, when I asked what his role was, he said he’s actually the cleaner and maintenance guy. So much for being a manager. Once inside, the problems continued. The Wi-Fi didn’t work – only an extender in the room, but no actual router. The cleaner had to go back to the hotel to get a key to another apartment next door where the router was, which wasted another hour. The apartment itself was very disappointing: Dirty walls Small, poorly maintained room Windows facing directly into garbage bins Unclean overall It was 35°C outside, and dealing with all this made the stay even worse. The only positive was the location – it was relatively convenient. But everything else was a mess. I do not recommend staying here.

It was ideal location for my work .. it was clean and slept well . Would I stay again ... 100% ideal for me

Nothing

Nothing

Everything

The location was ok. Having a private bathroom was better than sharing

It was dirty, unkept and the bathroom shower had mould in it as well as loads of hard water stains on the tapware. The walls had hand prints and finger marks everywhere. The dust and dirt grin build up was terrible. The pictures show only basic outlines and it’s not easy to find on the map as it’s around the corner of an alley. If you’re wanting cheap and just a place to put your head for an emergency one night stay, and willing to tolerate the filth then this could be an option for you. Definitely won’t recommend or stay there again

The location is very good, close to museums such as the Natural History Museum, the V&A and Kensington Palace.

It starts off wrong: the phone number and address listed on Booking are not correct. When I tried to send a message to the owner of the accommodation (because he was no longer answering me via the Booking chat), nothing happened. On the day of check-in, a completely different number contacted me. The address of the place is also wrong, it's not in the street indicated, but in an alley that you have to find... Upon entering the accommodation, I was confronted with scenes from a horror movie, an extremely dirty place. Dirty walls, dirty equipment, dirty curtains, a filthy bathroom, windows that had never been cleaned before, a dirty fridge (remains of food). At that moment, I felt desperate and totally regretted having booked that place. But it only gets worse... there's no air conditioning, so DON'T EVEN THINK about booking this accommodation in the summer, it's unbearably hot. Opening the window helps, but it doesn't solve your problem because the street is very busy with a LOT of noise, including in the morning from the business below, a veterinary center.... The building must have extremely thin walls, because we could hear the noise of all the other people in it, people coming in and out, going up the stairs, talking in the very early hours of the morning... It was impossible to sit upright on the toilet, the bathroom was so small that you had to stand sideways. As icing on the cake, the shower didn't work, only the little hose... you couldn't even have a decent shower. In short, it was TERRIBLE! No matter how cheap it is, it's not worth it. The place is clearly not clean, the pillows were disgusting to touch, we had to buy our own pillowcases to even be able to sleep on them.

There was no breakfast. The location was good.

-need a net curtain on all windows -broken shelf in fridge -bathroom needs a bathmat at as slippery thus dangerous -kitchen needs milk sachets for making tea or coffee. Can get from wholesaler eg Booker -a small table to put things on would be good. Can be placed in passage behind bathroom door

Location

Property was very dirty. Spots all over the walls, curtains.When we arrived we noticed hairs and some spots of red marks on the sheet and had one good pillow and another was almost just a pillow case. Won’t lie, there was a spare on the cabinet which was ribbed. When we called them about the room hygiene issues and pillows, they changed the sheet but didn’t give us any pillows. Very poor standard.

A good location to get where we wanted. The bed linen was clean.

It was dirty with lots of staining on furniture, walls and floors. One chair was broken but left out as if it was fine and the bathroom felt dirty. We never used the kitchen as again it was dirty. The key to the actual apartment barely worked and took 2 of us at least 5 mins a time to get back in.

Location is excellent

Not just not clean - but actively dirty. No toilet paper

I stayed here for one night by myself as part of a short trip to meet friends and see a ballet performance. The location was good – close to some restaurants and about a 7-minute walk from the station. The road from the station to the hotel is straight and easy to follow. The room was quite narrow but reasonably clean. Some marks on the wall, but I didn’t mind. The sheets and towels were clean, which is what matters most to me. The room had a toilet, shower, hairdryer, small refrigerator, clothes hook, toaster, and microwave. It was enough for a short stay. If you look closely, you might notice a few spots that aren’t spotless, but nothing that bothered me. The shower was clean, and the bed was comfortable. If you're just looking for a place to sleep, it’s more than enough – and very affordable, so I think it’s fair for the price.

One thing I was disappointed with was the check-in process. Although I had informed the staff of my arrival time in advance, no one was there when I arrived. I had to call and wait in front of the door for about 20 minutes. It made me feel quite anxious, especially as I was alone. Eventually, the staff did arrive, but I think this is something that could be improved in the future.

This was the small double bed flatlet at the top of the first long stairs with the door marked S. It has the dark blue curtains and the large beige tiles in the shower room in the photos. It has a double bed in the corner, a fridge, a kitchen unit with kettle, microwave etc. Water and washing up are in the shower room. It is 'compact.' I was there for three nights while attending a seminar nearby. Perfectly clean sheets etc. Bed comfortable enough for me. Clean & tidy. Perfectly serviceable and very good value for the location in Kensington.

Had to pick key up from nearby hotel, rather than at accommodation, though didn't have to return it there. Floor seen better days and a few stains on the curtains, though not a problem to me. Would happily go there again.

Good value, great location

Small room, but ideal for one person

The only good thing about this place is, it's in a good location to royal Albert hall that's why we booked it..

The pictures for the room are a bit deseving its small cramped with bearly any room ,the beds in a corner with 2 pillows that look like to envelopes oh & if who ever sleeps the corner as to climb over you to get out, theres a kettle for tea & coffee , but hope you like it without milk🤢, tv on the wall with hardly any channels, bathroom looks like it never been cleaned one of the shower doors was broken, basically give this place a miss ,& pay that bit extra for somewhere better..

Location

Accommodation filthy. Almost no kitchen equipment. As I had a limited budget I had intended to cook meals in flat this was not possible. 3 dirty saucepan. 1 breakfast bowl. 1 wine glass a few Few knives and forks 1 sharp knife. A few chipped plates. That was the extent of cooking equipment. Owners attitude to me. Unhelpful rude and telling me lies. Over 20 phone calls made to resolve issues. Waiting to get into flat as person that let us in had wrong key. Management said they had passed my complaints to you as there was nothing they could do concerning a refund. Without a refund I was unable to book other accommodation. My family left the apartment on the 25th after 1 night as we were all so distressed and could not stay in such a disgraceful place. I have spoken with you concerning this. This was the worst place I have stayed. I have travelled to many countries where the accommodation was basic so I am not a fussy person. But to pay almost £ 400 for such inferior accommodation is unacceptable. I have used your booking service before and have been pleased with the standard of accommodation. This company should not be allowed to stay on your website as they are of such low standards. What was intended to be a pleasurable weekend become an intolerable experience. I have wasted so much over this matter that I feel absolutely exhausted.

They got us waiting 40minutes to the check in. It says reception is open until 5.30pm but reception does not exist! The apartment horrible. Way smaller than the pictures. Bathroom is so small you have to pee sitted sideways. There is a door to another apartment which seems to be locked but its so scary. The front door doesnt lock, it just closes regulary. Walls are super dirty and broken. Anything seemed to be right, looks like a 60 year old apartment that has never been touched. If i where a girl going alone i would definetely not be staying here!!!!! Super disappointed with the pictures and the info not matching the reality.