Reviews of Grainger Hotel 3 stars

Hi Ian, Thank you for your feedback. We are pleased you found our location convenient and our receptionist attentive — we’ll be sure to pass that on to the team. We sincerely apologize for the inconvenience caused by the room not being ready upon your arrival. This was due to a system glitch that incorrectly marked the room as ready, which has since been identified and resolved to avoid similar issues in the future. We’re also sorry to hear that the exterior lighting affected your sleep. We are reviewing ways to reduce light intrusion and improve guest comfort. We appreciate your comments and hope you’ll consider giving us another chance to provide a better experience next time. Best regards, Manager

Hi Ian, Thank you for your feedback. We are pleased you found our location convenient and our receptionist attentive — we’ll be sure to pass that on to the team. We sincerely apologize for the inconvenience caused by the room not being re… Show more

Dear Hannah, Thank you for your review. We are pleased to hear you found the room clean, the bed comfortable, and appreciated our team’s effort to have your room ready early. We’re sorry for the inconvenience you experienced. While we understand your concern about seeing rats outside, we’d like to clarify that no such issues have been found inside our property. However, we are reporting this to local authorities to ensure the surrounding area is well-maintained. Regarding dining, while we do not offer breakfast onsite, the hotel is surrounded by several restaurants and takeaways. We understand how important dietary requirements are, and we’ll look into nearby places to help recommend gluten-free and coeliac-friendly options. Your suggestion about outdoor seating for smokers is appreciated and will be considered. We are also working on ways to minimize noise disturbances for a better night’s rest. Thanks again for your honest feedback — it helps us improve. We hope you may consider giving us another chance in the future. Best regards, Manager

Dear Hannah, Thank you for your review. We are pleased to hear you found the room clean, the bed comfortable, and appreciated our team’s effort to have your room ready early. We’re sorry for the inconvenience you experienced. While we und… Show more

Dear Ian, Thank you for taking the time to share your feedback. We are pleased to hear that our location was ideal for your visit and that you found access to the city centre and St James Park convenient. We are very sorry to hear about the discomfort caused by the room temperature during your stay. Unfortunately, warm summer nights can sometimes make it challenging to keep rooms cool, especially in buildings without air conditioning. We truly appreciate your feedback, and we’re actively looking into ways to improve guest comfort during hotter periods. We hope to have the opportunity to welcome you back again soon — hopefully under cooler conditions! Warm regards, Manager

Dear Ian, Thank you for taking the time to share your feedback. We are pleased to hear that our location was ideal for your visit and that you found access to the city centre and St James Park convenient. We are very sorry to hear about t… Show more

Hi Ian, Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with our team — especially Alice. She’ll be delighted to know that her helpfulness and warm welcome made such a difference to your stay. We appreciate your feedback regarding the location and transport options. You are absolutely right, and we’ll make sure to provide clearer information on nearby bus routes to help future guests navigate the area more easily. It was a pleasure having you with us, and we hope to welcome you back again soon! Kind Regards Manager

Hi Ian, Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with our team — especially Alice. She’ll be delighted to know that her helpfulness and warm welcome made such a difference to yo… Show more

Dear Matthew, Thank you for sharing your feedback with us. We are glad you appreciated the convenience of having an en-suite room. However, we are sorry to hear that aspects of your stay did not meet your expectations. We understand that having to buzz in may feel restrictive, but please note that you are free to exit the building at any time without the need to buzz. The entry system is in place solely to ensure the safety and security of all our guests, which remains a top priority for us. We appreciate your comments and hope to have the opportunity to improve your experience on a future visit. Kind regards, Manager

Dear Matthew, Thank you for sharing your feedback with us. We are glad you appreciated the convenience of having an en-suite room. However, we are sorry to hear that aspects of your stay did not meet your expectations. We understand that h… Show more

Dear David, Thank you for your feedback. We would like to clarify a few points. The £5 daily parking charge is clearly mentioned on our website and booking platforms. You had originally booked two twin rooms but chose to have your group stay in one room, which was shown to you at check-in and accepted by you. Due to the warm weather, we provided a fan upon request. The next day, we made several attempts to reach you to offer a room change, including visits to your room and phone calls, but you were unavailable. As you returned late, we couldn’t proceed with the change. Your comments regarding the room do not reflect the condition we maintain—our blinds are brand new, and no issues were reported in person. At check-out, your refund request was declined, after which you threatened to leave a negative review. While we respect all feedback, we feel this review is unfair and does not represent the service and efforts made by our team. Kind regards, Manager

Dear David, Thank you for your feedback. We would like to clarify a few points. The £5 daily parking charge is clearly mentioned on our website and booking platforms. You had originally booked two twin rooms but chose to have your group st… Show more

Dear Garry, Thank you so much for your kind words! We are delighted to hear that you had an excellent stay and that our team made you feel so welcome. It is great to know you appreciated the comfortable bed, convenient location, and our staff’s local knowledge and support in helping you find a suitable room. Providing friendly, helpful service is what we strive for, and it’s truly rewarding to hear that it made a difference to your stay. We hope to welcome you back again soon! Warm regards, Manager

Dear Garry, Thank you so much for your kind words! We are delighted to hear that you had an excellent stay and that our team made you feel so welcome. It is great to know you appreciated the comfortable bed, convenient location, and our st… Show more

Hi Mark, We’re sorry to hear that your experience did not meet your expectations. We would like to mention that our front desk is available 24x7, and our team is always eager to assist with any concerns or issues guests may have during their stay. Unfortunately, we did not receive any reports from you at the time, which meant we were unable to address your concerns while you were here. We encourage all guests to speak to our staff during their stay so we can resolve any problems promptly. We truly hope you will give us another chance in the future to assist you better and provide the service you expect. Kind Regards Manager

Hi Mark, We’re sorry to hear that your experience did not meet your expectations. We would like to mention that our front desk is available 24x7, and our team is always eager to assist with any concerns or issues guests may have during the… Show more