Room was very small

Location was excellent

Stayed in August 2025

Room very small and had some awkward internal stairs in the room.

Location perfect for exploring central London. Breakfast excellent. Happily stored luggage prior to check in as we arrived early.

Stayed in August 2025

A lot of mold in the bathroom, felt unclean and not a comfortable bed! No view at all (second floor)

Great location and helpful staff

Stayed in August 2025

There is nothing to like about the hotel.

Lovely hotel, love the style.

Stayed in August 2025

The rooms were compact and had squeaky floorboards. We could hear the guests above us and our floor also made a lot of unavoidable noise.

The staff were friendly and the common areas were beautiful and comfortable.

Stayed in August 2025

Facilities a little run down and building fabric needs attention and investment , windows were original but desperately needed restoring . Plumbing was noisy , sounded like a Disney log flume in the next room and the electrics and room phone were I’d say not professionally though out and installed

Lovely old building and amazing lounge . Good value for money . Comfortable rooms . Decent showers

Stayed in August 2025

Bath tap leaked.

Very clean and comfortable room.

Stayed in August 2025

We were on lower ground. Couldn't open the window as there was something in the way and we heard the underground trains through the night

Staff were friendly, location was good. Breakfast was fantastic

Stayed in August 2025

We were given a room that was like a sauna, with no air. Our neighbour was sitting with the door wide open as it was so warm. When we said it to the reception, they said they’d send someone up to fix it. Someone came up with a fan and said this has been broken for a week or so, it was never going to be fixed today, can you just stay there. The heat was unbearable and fan just blew hot air around the room. We then went back down and they provided a new room which was spot on. The breakfast was lovely but it was a little bit slow getting food when it emptied out, staff were lovely.

The location was ideal, and also the breakfast was very nice. Eventually we got a lovely room too. The staff were very nice too.

Stayed in July 2025

The rooms are quite small but did us fine however the drafts coming through the windows and the noise was alot didnt get great sleep due to it seems to be old single glazing but all in all we enjoyed our stay rooms were clean and location and staff were lovely.

Location is great around the corner from shops and tube station and Hyde park . Staff were lovely very helpful , wine and chocolates in our room was a lovely touch .

Stayed in August 2025

Bed was very soft.

Location. Close to 2 train stations with easy access. Staff were very friendly and the breakfast was good.

Stayed in August 2025

Gluten free options limited for price Very noisy. One room quite impractical

Good location, clean rooms . Frendily staff

Stayed in August 2025

Room was not quiet: there was noise from the street. Also the room was located near auxiliary exit door (and for personnel "enter door" as well), so in the morning that door was slammed often. The room (single) is rather tiny. The shower cabin could not be closed fully -- a 2 cm slit remained. The electric kettle was broken. Though they managed to fix it somehow on my request. Tea bags were not replenished next day after room cleaning.

Good location, nice breakfast. Luggage can be left there at the checkout day

Stayed in August 2025

Decor is getting tired, uncomfortable bed, very hard pillows and lumpy duvet, tiny room with no desk to work at, air conditioning not working.

Excellent location and great period features.

Stayed in August 2025

Room was too small .

Location of the hotel was excellent

Stayed in July 2025

Room size was definitely smaller than it looks, incredibly small for 2 people even if you choose the 15m2 room, interior doesn‘t meet up to 4-star hotel standards. edgrs of carpers were torn, missing parts from shower. definitely a little bit torn down.

Close to Underground, check in went smoothly, elevators available, air-conditioning in room, beautiful lobby, staff was acommodating

Stayed in August 2025

Rooms slightly small, but comfortable with all amenities you would expect.

Conveniently close to underground. Lobby, lounge and bar exquisitely decorated. Facilites are good .

Stayed in August 2025

Room was very small. Couldn’t get around the bed to get in, had to climb over. Reasonably clean but very dated.

Location was perfect. One tube stop from Paddington and close to everything we needed. Beautiful old building. Very helpful with storing baggage pre and post stay. Good value for money. Fine for a one night stay

Stayed in August 2025

Room was small but you get what you pay for, so it was as expected

Clean, comfortable room, good location within walking distance of Paddington station on a quiet road, felt safe walking there. A good crash pad whilst visiting London, value for money

Stayed in August 2025

Not everything available as advertised

Location excellent. Great breakfast available. Very clean room.

Stayed in August 2025

Really nice area, and lovely lobby and bar area.

Stayed in August 2025

Difficult to carry the heavy luggage through entrance stairs.

Location was great. Very near to tube and bus stops. Staff helpful. Clean & Quite Room.

Stayed in July 2025

I wanted to drink something in the bar of the hotel but on the Friday night they were closed at eleven already. The employees at the reception were polite but not very warm welcoming. It was business like and sec. The bathtub had marks of usage (the bottom of the bath was scraped). The bedhead was once made of leather but that leather was falling off from the bed, there were scratches on the wall and wallpaper cam off of the wall.

We didn't book breakfast so therefore I can't give any feedback about this. Location is great. You're basically staying over at the Kensington gardens and there's a very good connection with the Metro to the city.

Stayed in August 2025

Room was small Bathroom layout difficult. Shower screen inadequate. Room very tired. Not what I expected of a Superior double.

Friendly Staff. Good Breakfast.

Stayed in August 2025