Reviews of Grand Royale Hyde Park 4 stars

Dear Julia, Thank you for your review. We're so glad to hear that you found our location perfect for exploring Central London and that you enjoyed our excellent breakfast. We are also happy that we could assist you by storing your luggage before you checked in. We have noted your feedback regarding the size of the room and the internal stairs. We understand that this can be a bit awkward, and we appreciate you bringing it to our attention. Your comments are very valuable to us as we continuously work to improve our guest experience. We hope to welcome you back to the Grand Royale Hyde Park on your next visit to London. Best regards, Hazel S Grand Royale Hyde Park

Dear Julia, Thank you for your review. We're so glad to hear that you found our location perfect for exploring Central London and that you enjoyed our excellent breakfast. We are also happy that we could assist you by storing your luggage… Show more

Dear Renate, Thank you for sharing your recent experience with us. We're pleased to hear you found our location convenient and our staff helpful — your kind words are truly appreciated and will be shared with the team. That said, we are very sorry to learn that certain aspects of your stay did not meet expectations. Please accept our sincerest apologies for the issues you encountered with the bathroom cleanliness and comfort of the bed. This is far from the standard we strive to uphold, and your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We also regret that your room's view and overall comfort did not enhance your experience. While some of our rooms may offer limited views due to the building's layout, we would be more than happy to accommodate specific preferences during a future stay, subject to availability. Your feedback is invaluable in helping us improve, and we truly hope to have the opportunity to welcome you back and provide you with a much-improved experience. Warm regards, Maudood Grand Royale Hyde Park Team

Dear Renate, Thank you for sharing your recent experience with us. We're pleased to hear you found our location convenient and our staff helpful — your kind words are truly appreciated and will be shared with the team. That said, we are v… Show more

Dear Guest, Thank you for your feedback. We're truly sorry to hear that your stay did not meet expectations. We sincerely regret the discomfort you experienced with the room size and temperature, as well as the condition of the furnishings. We understand how frustrating it must have been to be moved to another room only to face similar issues. Your comments regarding the attitude of our team are especially concerning, as we strive to offer every guest a warm and helpful experience. Please accept our sincere apologies if you felt otherwise. We also apologize for the lack of response to your follow-up communication. This is not reflective of the service we aim to provide, and we are actively looking into why your message was not addressed. Your feedback has been shared with the relevant teams for immediate review, and we are taking steps to ensure such issues are not repeated. If you’re open to it, we would appreciate the opportunity to speak with you directly to further understand your experience and to try and make amends. Thank you again for bringing these matters to our attention. Warm regards, Grand Royale Hyde Park Team

Dear Guest, Thank you for your feedback. We're truly sorry to hear that your stay did not meet expectations. We sincerely regret the discomfort you experienced with the room size and temperature, as well as the condition of the furnishing… Show more

Dear Manreet, Thank you for taking the time to share your feedback. We're so pleased to hear you appreciated the beauty and historical charm of our building — it truly is something we’re proud of. We understand that the number of stairs can be a challenge, and we appreciate your understanding given the nature of the property's age and heritage. We’re always exploring ways to ensure our guests are as comfortable as possible while preserving the character of the building. It was a pleasure to have you with us, and we hope to welcome you back again soon. Warm regards, Maudood Grand Royale Hyde Park Team

Dear Manreet, Thank you for taking the time to share your feedback. We're so pleased to hear you appreciated the beauty and historical charm of our building — it truly is something we’re proud of. We understand that the number of stairs c… Show more

Dear Claude , Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that every aspect of your stay at the Grand Royale Hyde Park exceeded your expectations — from the welcome amenities and cleanliness to the breakfast, location, and of course, our dedicated team. It’s always a pleasure to know our guests enjoyed not only the comfort but also the unique charm and history of the hotel. Your kind words are truly appreciated and will be shared with the entire team. We would be delighted to welcome you back for another memorable stay in the future. Kind Regards, Grand Royale Hyde Park Team

Dear Claude , Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that every aspect of your stay at the Grand Royale Hyde Park exceeded your expectations — from the welcome amenities and cleanliness to the bre… Show more

Dear David, Thank you for your review. We're glad to hear you found our hotel lovely and enjoyed the style. We also appreciate you noting that there was nothing to dislike about your stay. We look forward to welcoming you back again soon. Warm regards, Hazel S Grand Royale Hyde Park Hotel

Dear David, Thank you for your review. We're glad to hear you found our hotel lovely and enjoyed the style. We also appreciate you noting that there was nothing to dislike about your stay. We look forward to welcoming you back again soon.… Show more

Dear Eleanor, Thank you for your review. We're glad to hear you enjoyed our friendly staff and the beautiful common areas. We sincerely apologize for the issues you experienced with the room size and the noisy floorboards. We understand how disruptive this can be to a good night's sleep and will be looking into ways to address this. We hope to have the opportunity to welcome you back for a more peaceful stay in the future. Sincerely, Hazel S Grand Royale Hyde Park Hotel

Dear Eleanor, Thank you for your review. We're glad to hear you enjoyed our friendly staff and the beautiful common areas. We sincerely apologize for the issues you experienced with the room size and the noisy floorboards. We understand h… Show more

Dear Jonathan, Thank you for taking the time to share your feedback. We're delighted to hear that you appreciated the charm of our historic building, enjoyed the comfort of your room, and found good value in your stay with us. It’s great to know the lounge and showers made a positive impression as well. We also appreciate your honest comments regarding the condition of certain facilities. As a heritage property, we do face unique challenges in maintaining original features like the windows and plumbing. That said, we fully recognize the need for ongoing investment, and your feedback is a valuable reminder of the areas that require attention. Rest assured, improvements are part of our continuous commitment to guest comfort and safety. Thank you once again for your review. We hope to welcome you back in the future, and provide an even better experience. Kind Regards, Grand Royale Hyde Park Team

Dear Jonathan, Thank you for taking the time to share your feedback. We're delighted to hear that you appreciated the charm of our historic building, enjoyed the comfort of your room, and found good value in your stay with us. It’s great t… Show more

Dear Ingrid, Thank you for your fantastic review! We are so glad to hear you had a peaceful and comfortable stay with us and that you would recommend our hotel. We look forward to welcoming you back again soon. Warm regards, Hazel S Grand Royale Hyde Park Hotel

Dear Ingrid, Thank you for your fantastic review! We are so glad to hear you had a peaceful and comfortable stay with us and that you would recommend our hotel. We look forward to welcoming you back again soon. Warm regards, Hazel S Grand… Show more