Reviews of Ham Yard Hotel, Firmdale Hotels 5 stars
One Ham Yard, Westminster Borough, London, W1D 7DT, United Kingdom
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Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewThe restaurant and the chef were accommodating and my meal was outstanding.
Would have expected a bath at the price
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewModern trendy and great location
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewStaff were excellent. Breakfast super.
Speed if room service 35 mins for two coffees. No coffee making facilities in room which is mostly standard with other 5 star London hotels. Curtains in room let light in even when pulled light comes through the tips. This affects quality of sleep.
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewLOCATION - INCREDIBLE ROOM - GENEROUS, ALTHOUGH NOT IN MAIN HOTEL, ACROSS THE COURTYARD... BUT A LARGER ROOM SO...
NOTHING - ALL GOOD
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewGreat decor, amenities and room
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewThe staff was incredibly friendly and helpful in every room. Rooms were beautiful and spacious. Breakfast was great . We loved everything about this property!!
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewIt’s our 5th time in London and the 2nd time at this hotel. This time our son joined us for a soccer game. The hotel is perfectly located, highly designed, very nice and large rooms, but on top of all is the service. The team is very attentive, high level of hospitality, very professional concierge team, and can’t finish this review without mentioning the exceptional service from Ayman, who was one of the breakfast staff. From the very first day, he welcomed us with a warm smile, and we were shocked he remembered us from our last visit (2 years ago!). In the following days, he remembered our preferences, anticipating our needs before we even asked. His personal touch, kindness, and professionalism made every breakfast a real pleasure. Ayman truly adds to the welcoming atmosphere and high standards of the hotel. Thank you, Ayman – you made a difference!
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewEverything
Everything
Reviewed: 24 May 2025 · Stayed in March 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewManager on reception Janiter is the angriest most aggressive woman on the planet. We left. Rude and looks down on you even though the price of the rooms or maybe it’s because we’re Liverpudlian whatever the reason I will not be returning. Despicable shocking
Obnoxious check in staff. Manager thinks she’s Jlo
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewExcellent hotel, in a brilliant location. Staff were friendly and helpful and the room was amazing.
Could do with a kettle in the room, although not to much of a problem as we only stayed one night. Breakfast was slightly over priced for what you got.
Reviewed: 13 February 2025 · Stayed in November 2024
Verified reviewgreat staycation
concierge at night told us the rooftop terrace was closed...don't be fooled, for hotel guests it's open all night.
Reviewed: 6 February 2025 · Stayed in February 2025
Verified reviewQuirky unique and stylish
I find the service charge and prices of food and drink need looking at. Staff need to inform the customer of the high service charges
Reviewed: 3 February 2025 · Stayed in January 2025
Verified reviewBeautiful hotel in a great location. Lovely staff, so kind and helpful. Very comfortable room and extremely comfy bed.
Reviewed: 30 January 2025 · Stayed in January 2025
Verified reviewBeautiful Hotel with excellent staff. Great location in the heart of Soho. Rooms are comfortable and faultless. Love this place.
Little pricey but the standard of the Hotel and the excellent staff justify the expense.
Reviewed: 23 January 2025 · Stayed in January 2025
Verified reviewIt was the touches of hospitality that wowed us. The extra bed was made for our 3 year old daughter and they left a children's book for bed time stories. In the bath room next to our bath robes was a smaller bath robe and slippers just her size. She felt very special wearing this.
We just wished we'd booked a longer stay to enjoy it more.
Reviewed: 15 January 2025 · Stayed in January 2025
Verified reviewReviewed: 14 January 2025 · Stayed in January 2025
Verified reviewBeautiful hotel, great service, excellent food!
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewExcellent service, friendly abcc DC helpful. Quiet and comfortable room
All good.
Reviewed: 19 December 2024 · Stayed in December 2024
Verified reviewReviewed: 17 December 2024 · Stayed in December 2024
Verified reviewA fantastic hotel with an exceptional team of staff.
I think you should consider putting a coffee machine in the room as it was frustrating have to call room service.