Great hotel in Lochmaddy, convenient for the ferry terminal and as a base to explore the islands. Staff were very friendly and helpful with lots of local information. Lovely food in the restaurant. Good breakfasts.

Stayed in August 2025

Overcharged by £97.50.. Awaiting refund..

Friendly staff. Nice snooker table.

Stayed in August 2025

Internal walls are paper thin. Our first night was great as everyone around us was sensitive and quiet - no late conversations and no telly. Our second night was an early one as we had the morning ferry. As we got into bed, the people next door turned on a sporting event at what I’m sure they thought was a low volume, but which was loud right through the wall between the rooms. Fortunately the hotel staff was willing to ask them to turn it down and they complied. If you stay here, leave the Telly off or use mute and captions.

We booked two rooms as we were traveling with a friend. Both were spacious and had comfortable beds and a view of the town. Breakfast options were varied and generous. Staff worked hard and were great. The area is very quiet. Very convenient for the morning ferry.

Stayed in July 2025

Modern clean and comfortable

We had a fabulous break accomodstiom was excellent

Stayed in July 2025

We had a early ferry booking and there was no possibility of breakfast at the hotel, they own the other hotel next to the ferry and it would have been kind if residents could have had their breakfast booked there.

The hotel is perfectly located to get on the ferry. The food was lovely tasty and good quality. The best part of the hotel was the bar tender/waiter, he worked so hard, was so cheerful, helpful and funny - definitely the best part of the hotel.

Stayed in July 2025

Nothing, we really enjoyed our stay

The staff were exceptional - they made us feel very welcome, helpful with local knowledge and cheerful.

Stayed in June 2025

Lovely position, short walk down to the water and well placed for the ferry terminal. Very friendly staff, excellent breakfast. The room was spacious and airy - there was everything one needed to be comfortable. Thank you

Stayed in June 2025

All good but evening meal menu a little restricted

Very welcoming staff, comfortable room and fantastic breakfast

Stayed in June 2025

Bathroom was dark, one light not working and a bit cramped. Shower is in bath. Need to get a better cleaning product for downstairs floors as it can be sticky on the wood/laminate.

Staff are very good and helpful, informative, chef excellent and the food was very, very good considering it was quite quiet. Rooms are nice, hotel very clean with good room for paring and very close to ferry terminal. Beer and wine choice good and coffee excellent. Happy to make a packed lunch for you.

Stayed in May 2025

As we had to leave before breakfast was served on sun morning, no alternative or refund was offered

Nice hotel and facilities, nice friendly staff. Food was good as well

Stayed in May 2025

Very handy location when getting off the ferry. Gareth and Simon were very helpful and engaging

Stayed in May 2025

Contemporary but still warm and cosy.

Stayed in May 2025

The view

Excellent rooms, great food

Stayed in May 2025

Dinner menu a bit limited, especially as too many of the items on the menu were not available.

A comfortable modern hotel in an area with few such amenities.

Stayed in May 2025

Bar couldve stayed open a little later

Great host, liked the bar in the evening and the breakfast was delicious.

Stayed in April 2025

Although the heat was not on at the radiator, the room was a little warm for sleeping as the window only open a few inches at the bottom. It got nice and cool when a strong breeze came up overnight!

We have stayed at 3 other hotels in the western isles, and I would rate the Hamersay to be the best so far. Out in the Isles, the hotels tend to be older, historical buildings, which naturally are a struggle to maintain to 4 star standards, especially given the economy of the region and the short revenue season. Most I would rate as equivalent to nice motel offerings jn the US if looked at only for the infrastructure. What sets them apart and makes them very good to wonderful is the atmosphere and especially the personal contacts and relationships with the proprietors and staffs. That being said, the Hamersay proved to be the exception, a rank or two higher than the other hotels we have enjoyed. The room was very comfortable and the dinner and breakfast were excellent and the staff was very welcoming.

Stayed in April 2025

Heating in our bedroom didn’t seem to work properly.

Staff were amazing! Couldn’t do enough to assist

Stayed in April 2025

Internet was very spotty and unreliable which hindered my work.

Breakfast was excellent. Good variety.

Stayed in January 2025

Lacked atmosphere and soul

Location

Stayed in October 2024

Rooms a little dated for the price

Comfortable, helpful staff, superb breakfast

Stayed in September 2024

The bathroom was uncomfortably cramped.

The property was lovely and clean and the staff were really great.

Stayed in September 2024

Adding a lift to the second floor would be costly, no doubt, and it would have improved our stay! The dinners seemed a bit overpriced for the amounts of food we got.

The staff were pleasant, helpful, and attentive without being intrusive. The room was well-equipped and spacious. The breakfasts were enormous and varied. Signage to the hotel is great -- we had no problem finding it, and the convenience to the ferry dock helped us to catch an early boat.

Stayed in August 2024

We booked the hotel at the very last minute due to poor weather on the Island during our camping trip. The staff were ready for us as soon as we got there and were really helpful.

Stayed in August 2024

Our room was part of a family shared suite with excessive noise (snoring as if in same room, we were room 5) coming through the shared door Blocked, dirty, foul shower plug hole

Gareth was good, hardworking

Stayed in August 2025