Reviews of Everglades Hotel 4 stars
41-53 Prehen Road, Derry Londonderry, BT47 2NH, United Kingdom
Loading
Guests also reviewed these properties:
Kokkola, Finland
Boulogne-Billancourt, France
Queens, United States
Piteşti, Romania
Malia, Greece
Korinthos, Greece
Jastrzębie Zdrój, Poland
Barczewo, Poland
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe room was bright and airy and the bed was extremely comfortable . We ate in the bar that evening and the food was delicious, I would definitely recommend this hotel to anyone.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewVery clean and comfy
Not within walking distance of town, although it's not a bad thing.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewSpacious room, friendly and helpful staff.
Room was very warm at night. Insufficient tea, coffee and milk.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe ambience was exceptional. We felt like royalty from check in to roomy and comfortable room to relaxing at the lounge bar. Avery classy place.
No negatives
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewFabulous staff at reception - really helpful
The hotel was faultless.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewEvening meal snd breakfast were very good. Library Bar was excellent.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewNice pleaseant staff
Room was not cleaned, bed not even made. Dirty water still in the kettle from previous customers. No dirty glasses lifted out of the room!! Very poor
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewBar area was elegant and the staff there were really friendly (one particular member of staff was really good, looking after us after there was a delay in the kitchen meaning we couldn't order food for some time). Rooms were surprisingly quiet despite it being on a main road.
No air con (or if there was, it wasn't available or being used). This meant the hotel and the room especially became very stuffy, even in mild temperatures. Kettle in the room didn't work. Not a huge deal breaker, but just something that should work. Lastly, one of the reception staff was abrupt with us for no apparent reason. We were asking for a taxi, but the hotel has a service setup with a local operator, so it wasn't exactly an unreasonable request.
Dear Jon, Thank you for sharing your feedback. I’m delighted you enjoyed the elegance of our bar area and that the team there looked after you so well, particularly when there was a delay in the kitchen. It’s also lovely to hear that your room felt quiet despite our location on the main road. I’m sorry for the points that let your stay down. While our bedrooms are not advertised as having air conditioning, I appreciate that this may have made the room feel warm, and I’ll make sure your comments are noted as we continue to review our facilities. I’ll also have our team check the kettle, as this should always be working properly for your convenience. Finally, I was concerned to hear of your impression at reception. Asking for a taxi should always be met with friendly assistance, and I’ll be following this up to ensure we provide a consistently warm welcome. Thank you again for your constructive feedback, and I do hope we’ll have the opportunity to welcome you back. Warm regards, Sam Denning General Manager Everglades Hotel
Dear Jon, Thank you for sharing your feedback. I’m delighted you enjoyed the elegance of our bar area and that the team there looked after you so well, particularly when there was a delay in the kitchen. It’s also lovely to hear that your … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewGreat location. Clean spacious room
No air-conditioning in room which is poor for hotel of this standard. Aircon in dining room though? Small fans in room. Presented with a meal which was very overdone and not fresh either they were expecting a large party of tourists from America in 15 minutes and had pre prepared some food we think. The food was changed for us. We were very hungry after being at hospital all afternoon plus travelling for two hours wanted a dessert but didn't bother. Breakfast ok eggs hadn't been refreshed so ordered poached which were fine. No information pack in room or menus. Need more than one receptionist as she was fraught.
Dear Lesley, Thank you for taking the time to share your feedback. I’m pleased you enjoyed our location and found your room to be clean and spacious, and that our team quickly resolved the issue with your meal on the night. I’m sorry, however, for the areas where your stay didn’t fully meet expectations. While our bedrooms are not advertised as having air conditioning, I do appreciate this can cause some discomfort, and I’ll make sure your comments are noted as we continue to review our facilities. I also want to reassure you that nothing in our kitchen is ever old or not fresh — every dish is prepared daily to order. I regret that the meal you received did not reflect this and fell short of our usual standards, and I will be addressing this with the team. With regard to the in-room information you mentioned, we are currently in the process of moving all details and menus onto our in-room televisions to make them easier to access and always kept fully up to date. Your comments on breakfast and reception staffing are also very helpful and will be reviewed with the relevant departments. Thank you again for your constructive feedback. I do hope we’ll have the opportunity to welcome you back for a smoother and more enjoyable experience. Warm regards, Sam Denning General Manager Everglades Hotel
Dear Lesley, Thank you for taking the time to share your feedback. I’m pleased you enjoyed our location and found your room to be clean and spacious, and that our team quickly resolved the issue with your meal on the night. I’m sorry, how… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewRoom was lovly modern comfortable price was good staff were nice and easy to deal with
There was no bath in the room was my only fault
Dear Charles, Thank you very much for sharing your feedback. I’m delighted to hear you found your room modern, comfortable, and good value, and that our team made you feel well looked after. I appreciate your comment regarding the bath. While not all of our rooms have one, we do have several room types with baths available, and we’d be happy to assist with this for your next visit. If you have a moment, we’d be so grateful if you could also share your experience on Tripadvisor or Google – it really helps support our team and means a lot to us. We hope to welcome you back to the Everglades again soon. Warm regards, Sam Denning General Manager Everglades Hotel
Dear Charles, Thank you very much for sharing your feedback. I’m delighted to hear you found your room modern, comfortable, and good value, and that our team made you feel well looked after. I appreciate your comment regarding the bath. W… Show more
Reviewed: 19 August 2025 · Stayed in May 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe decor and rooms comfortable, clean. The staff friendly and very helpful. Meals lovely Good value
A fan may be useful if a heat wave next year
Dear Debra, Thank you for sharing your feedback following your recent stay with us. I’m delighted to hear that you enjoyed the comfort of your room, found the meals so lovely, and experienced such friendly and helpful service from the team. I also appreciate your comment regarding a fan, and this is something we will keep in mind should we face another heatwave in future. It’s wonderful to know you found your stay to be such good value, and I do hope we’ll have the pleasure of welcoming you back to the Everglades again soon. Warm regards, Sam Denning General Manager Everglades Hotel
Dear Debra, Thank you for sharing your feedback following your recent stay with us. I’m delighted to hear that you enjoyed the comfort of your room, found the meals so lovely, and experienced such friendly and helpful service from the team… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe hotel is absolutely superb really enjoyed it. When I checked in I was greeted by the most loveliest receptionist unfortunately didn’t get her name but she was blonde with glasses absolutely pleasure to deal with. The room was beautiful and the bed was so comfortable will definitely stay again
Only problem I had with the room was it was super hot. Had to sleep with duvet off me.
Dear Chanel, Thank you for your wonderful feedback — I’m so pleased to hear that you enjoyed your stay and found the hotel to be “absolutely superb.” It’s great to know your room was beautiful, the bed so comfortable, and that you were made to feel so welcome on arrival. I’ll be sure to share your kind words with our reception team — especially with the receptionist you mentioned — as I know this will mean a lot to her. I do appreciate your comment regarding the room temperature. Unfortunately, the unusual heat can make it a little warmer than we would like, but I’ll certainly take your feedback on board as we continue to review ways to make our guests’ stays as comfortable as possible. We look forward to welcoming you back again very soon. Warm regards, Sam Denning General Manager Everglades Hotel
Dear Chanel, Thank you for your wonderful feedback — I’m so pleased to hear that you enjoyed your stay and found the hotel to be “absolutely superb.” It’s great to know your room was beautiful, the bed so comfortable, and that you were mad… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLovely hotel, well decorated, very clean and close to Derry. Spacious room and nice touch, jars of water. Plenty of parking. Evening meal was excellent and our server was Leanne who was so very nice. She is an asset to the hotel. Breakfast grapefruit segments were lovely.
Breakfast this morning, the fry and coffee were cool, definitely not hot. There had been a bus tour group in and although we were down in good time for breakfast, we felt we got the leftovers.
Dear Mary, Thank you for your detailed feedback following your recent stay. I’m delighted to hear that you enjoyed the hotel’s décor, cleanliness, spacious rooms, and the little touches such as the water jars. It’s also wonderful to know that your evening meal was excellent and that Leanne looked after you so well — I will be sure to share your kind words with her as she is indeed a real asset to the team. I am, however, very sorry to read about your breakfast experience. The quality and temperature of the food and coffee you described falls short of the standards we set, and I regret that your visit coincided with a busy tour group, leaving you feeling as though you had received the leftovers. Please accept my sincere apologies — I will review this with the kitchen and breakfast service teams to ensure we maintain consistency for all of our guests, regardless of how busy service may be. I’m pleased that despite this, you would consider staying with us again, and I look forward to welcoming you back to the Everglades in the future for a much improved breakfast experience. Warm regards, Sam Denning General Manager Everglades Hotel
Dear Mary, Thank you for your detailed feedback following your recent stay. I’m delighted to hear that you enjoyed the hotel’s décor, cleanliness, spacious rooms, and the little touches such as the water jars. It’s also wonderful to know t… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewFree parking
Where to begin? Upon arrival we where greeted by a very uninterested receptionist. No assistance with luggage, no question about our journey. We booked a room with a large bed. Upon inspection the room had a small bed and was very warm. I came to the reception to ask about the bed and airconditioning. The answer: You know you're in Ireland? My reply: you know you're in 2025? A complaint to the manager led to an upgrade to a suite. The suite was very large but heavily outdated, like the rest of the hotel. Where to begin? You can hear all neighbors. The wood panels at the bar had dust from months on them. The shower had mold. The sinks were broken. No water pressure. Ripped towels. The carpets... It was hard to tell the decor through all the stains. The water pressure is like the friendliness of the receptionist; non existent. It's more like a drop of water. All and all? Heavily outdated hotel with dito staff. Not recommended.
Dear ClédeV, Thank you for taking the time to share such detailed feedback. I am very sorry to read that your experience fell below expectations and left you disappointed with your stay. I would like to clarify that your reservation was made through a third-party website, which is not directly operated by us. Unfortunately, the imagery attached to the room type booked on that site was incorrect, and I apologise for the confusion this caused. The room you initially received at check-in was the correct room type booked for £64.00. The description of this category does outline the amenities provided, and air conditioning is not listed as part of the facilities. Following your concerns, you were upgraded to our Presidential Suite — the highest category of room available in the hotel. While I am glad we were able to offer this, I regret that it did not resolve your overall disappointment and that you still felt let down in terms of comfort and upkeep. I am also sorry that your arrival experience at reception did not reflect the warm and attentive welcome we expect from our team. Your comments regarding cleanliness, maintenance, and presentation are equally concerning and will be followed up with my managers to ensure improvements are made. Please accept my apologies for the shortcomings you encountered. I do hope we may have the opportunity to restore your confidence in the Everglades in the future. Kind regards, Sam Denning General Manager Everglades Hotel
Dear ClédeV, Thank you for taking the time to share such detailed feedback. I am very sorry to read that your experience fell below expectations and left you disappointed with your stay. I would like to clarify that your reservation was m… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewBreakfast was good, plenty of choice from hot food to continental
Dear Joanne, Thank you for your lovely feedback. I’m delighted to hear that, although your stay was short, you were very satisfied with your experience. It’s great to know our breakfast selection and the warm welcome from our team helped make your visit enjoyable. We hope to have the pleasure of welcoming you back to the Everglades Hotel for a longer stay next time. Warm regards, Sam Denning General Manager Everglades Hotel, Derry/Londonderry
Dear Joanne, Thank you for your lovely feedback. I’m delighted to hear that, although your stay was short, you were very satisfied with your experience. It’s great to know our breakfast selection and the warm welcome from our team helped m… Show more