Air conditioning didn't seem to get cool despite being turned lower and lower. No dining without stepped access or very convaluted route.

Breakfast was lovely and included. Staff so friendly and helpful. Room was spotless. Easy parking, good size room and quiet. Ate in bar and again loved the food

Stayed in August 2025

As mentioned some rooms are looking in need of a major refurb and we always seem to get one of those rooms ?

I have stayed here a few times for the Royal Ascot weekend. The rooms can be expensive as some rooms have been refurbished but many others still to be done, unfortunately we have never been lucky so far to have got a refurbished room ? Maybe just unlucky ?

Stayed in June 2025

Bathroom was a little dated. Pillows very soft, which for me was uncomfortable as I prefer a firmer pillow.

Buffet breakfast and food available in the evening at the bar was delicious. Great location. Friendly and helpful staff. Outside activities/ area for children were a great addition.

Stayed in August 2025

Good for the short stay

Stayed in August 2025

Breakfast really great evening meal superb parking great plenty of spaces rooms spacious

Stayed in August 2025

Never had to pay for parking for parking at the hotel before, but we paid £9 something per car, which wasn't too bad, but just surprised. Its huge hotel, and they had a pair of lift for the whole building. Our room was at the end of other side of lift. So we had to walk quite bit to get to the rooms. Unless there was another one and we didn't see it.

Good location. Didn't have to drive too far from motorway that's why I choose this hotel. Very big car park. The hotel & room were fairly clean, but I checked in late and left early for my day, didnt really look around much. Staff were friendly. Breakfast was ok, nothing extraordinary, i did breakfast included as I didn't see any shops nearby in walking distance. And it was cheaper as a package deal. If not, you need to pay £18.50 per person on the day, which I think is not worth it. The bed was really comfortable. Usually, I am very sensitive to hotel bed linen. They give me itchy skin. This place bed linen didn't. So I slept better. So soft and comfy. Water/tea/instant coffee provided.

Stayed in August 2025

The lounge access deal was disappointing. Few refreshments available.

Convenient and comfortable

Stayed in August 2025

Nothing much only that the pillows and duvet were feather and i have asthma and I know I didn’t say anything because I don’t like to complain and the bathroom had a leak under sink that was across the floor, but the staff were to nice to complain

Lovely staff and very friendly

Stayed in August 2025

My room had noisy AC and the staff were excellent in moving me late at night to a far more comfortable room - thank you to the 2 staff members for helping me out.

Stayed in August 2025

Bath was very slippery even on the etched areas, shop at the front of the hotel was an incredible rip-off, I presume the only people who would buy anything from there have business expenses.

Good rooms, all modern and clean, comfy beds. Good value.

Stayed in August 2025

Slow check in process and having to pay to park

Friendly staff, good sized rooms, clean, good gym. Rooms a little outdated but still good

Stayed in August 2025

Staff were outstanding in their customer service Breakfast had lots of choice even for fussy children!!

Stayed in August 2025

No free breakfast for children

Great hotel with great staff and facility.

Stayed in August 2025

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Stayed in August 2025

Good location, close to the train station and supermarket.

Stayed in August 2025

The air con unit in the room kept making a tapping noise eve. Though it were turned off..

Great hotel, excellent amenities

Stayed in August 2025

In the room was some tea bags and coffee bags but no biscuits . About the location for me I would say not too very nice area to explore...lucky we had a nearby bus stop to go to other places as Windsor castle etc

Very clean room and bed very comfortable... The entrance of hotel smelling and looking gorgeous 😍 Breakfast very good ,most staff very friendly and polite.

Stayed in July 2025

If we had to nit-pick, some areas of the hotel were a little run down and needed some refurbishment. For example, there was a bucket hidden behind a dressing screen in the corridor outside our room door that must have been put there due to a ceiling leak. Overall, not a big deal and had little impact on the quality of our stay.

The family room was spacious enough for us, a family of four with two boys aged 5 and 2 years old. We had one large double bed on one half of the suite with a TV, then the other side of the suite had two double sofa beds made up and a separate TV, which helped keep the kids entertained when we had downtime in the room. The separate dressing room (walk-in wardrobe, dressing table and backlit makeup mirror) was also super handy for privacy and storing 4 cases, giving us even more space. Our boys really enjoyed the breakfast each morning and fell in love with English Hot Chocolates there. The breakfast staff were attentive and made sure to sit families together in one section, with business people in another. This let us relax and take our time, as we were not worried about our excited boys being too disruptive to those around us. The reception staff were really accommodating and allowed us to pay for an early check-in at the desk. After landing at Heathrow at 5am, coming off a 17-hour non-stop flight with two active boys, we were deeply grateful to be able to have showers, secure our bags and enjoy our first day out and about with family feeling refreshed. The location being so close to Heathrow, and beautiful sites like Windsor Castle, makes it a great place to stop for 2-3 nights when you first land after a long trip, or when you're catching your flight back home.

Stayed in May 2025

Basic. costly

Conveniently located and clean

Stayed in June 2025

Noisy air conditioning in room, but far away from town centre

Spacious rooms, lovely staff

Stayed in July 2025

Nothing. It was all good.

The location, the friendliness of the staff - everything was very good.

Stayed in July 2025

Nothing

Location

Stayed in June 2025

Not close to anything

Great gym

Stayed in June 2025

location - there was nothing outside of the hotel Really expensive for food and drinks

excellent breakfast

Stayed in July 2025