I would of liked to have been told that our room wasn't in the main building. Although there was only about a meter of covered walkway that was outside it would of been nice to have known beforehand. The reception area and the corridor to the door to where we had to cross over to the other side of the hotel was very nice but as soon as we got into the other part of the hotel where our room was there was a completely different atmosphere. It smelt different (a bit musty ), there were no pictures or even a plastic pot plant on the stairways and it just seemed like we were in a different hotel. We had an evening meal in the hotel restaurant that was a huge disappointment. My food was cold and didn't even look very appetising, we were really hungry as we had been travelling most of the day. I would of expected a lot more choice on the menu and a better standard of food in a hotel like that. Breakfast was good, dinner was awful!

Our room was clean and comfortable. The bed was large and the pillows were lovely. The room looked like it had recently been upgraded and the bathroom had a lovely shower. Breakfast was nice with a good choice of English and continental and the staff were attentive.

Stayed in August 2025

Drinks service was slow and very expensive.

Room and breakfast very nice with good service

Stayed in August 2025

Phone in bedroom was not working despite reporting it, but it was not fix and no one got back to me. I had to walk to the reception to place room service order twice in two days.

Room was smaller than expected but clean, breakfast was lovely but it could do with more varieties.

Stayed in August 2025

Parking charges

Leafy and comfortable

Stayed in August 2025

Insulation between floors, could hear everything! going on above our room

Stayed in August 2025

Room service both nights fell short. For example, no cutlery and cold food. Bed was super hard. Music was loud until midnight - be aware it is a wedding venue when booking. Guests have to pay extra for parking.

The burgers were delicious. It was clean. Staff were pleasant. Setting was pretty. Request for no feathers in room was dealt with quickly.

Stayed in August 2025

Nothing

Breakfast varied and cooked items hot. Plates hot too. Pleasant staff. Huge comfortable bed, could have taken the pillows home with me.

Stayed in August 2025

Paying to park at hotel was a disappointment. Not the hotels fault but traffic issues were a nuisance with roadworks .

Room was good as was breakfast . Staff were helpful.

Stayed in August 2025

Was nice and peaceful. And enjoyed the Location

Stayed in August 2025

Food was overpriced and average quality

Quiet convenient location

Stayed in August 2025

It's very close to the highway, although noise is minimal. Staff were friendly enough but very slow and not super attentive.

It was clean and tidy.

Stayed in August 2025

Nothing

Very good service and excellent room

Stayed in August 2025

Expensive Drinks at the bar and basic food menu choice.

Extremely comfortable bed and massive TV! excellent shower and Breakfast.

Stayed in July 2025

On arrival we requested a balcony Only to be told that we had to pay an extra £120 for a balcony for 3 nights when we paid enough as it was. No cushions for the rock hard chairs on the balcony plus Being pestered by wasps and hornets. But there nice staff such as Elena she’s brilliant what a kind professional caring person she is.

Location and certain staff

Stayed in August 2025

Only negative and it’s down to personal preference was the pillows… although crisp linen and fresh .. way to soft for us 🫣

Staff were super friendly and accommodating Comfy beds Clean rooms Great breakfast!

Stayed in August 2025

modern rooms, terrace for evening meal and drinks overlooking gardens

Stayed in July 2025

n/a

Comfortable, clean rooms. Exceptionally pleasant and efficient staff.

Stayed in June 2025

Location for Mercedes World was great. Hotel bright clean and quite. The staff attentive and polite.

Stayed in July 2025

The hotel was great, lovely location, would consider going again when the A3/M25 roadworks are finished.

The room was very good but I did ask for a twin bedded room rather than double bed room. Breakfast choice was excellent.

Stayed in July 2025

The price for dogs is strange, it is for a certain stay, not per night. If you only stay one night you have to pay for more, no logic in this. There should be more bins outside.

Very nice hotel, good parking, lovely room and bathroom, nice restaurant

Stayed in July 2025

Building work on A30 dual carriageway was causing travel disruption and the road noise is loud when sitting on the terrace, but inside hotel this is not a problem.

Big room with king size bed, very clean and comfortable Air conditioning worked very well in this heat wave and it was easy to turn the temp up and down. Requested a ground floor room and we able to bring a dog.

Stayed in June 2025

The phone in the room wasn’t working and they couldn’t get it to work which was unfortunate as we would of had room service.

Such a brilliant location, went to Painshill park, the ivy and the golf club next door. All absolutely brilliant food and service

Stayed in June 2025

Bathroom very small. Not very powerful shower. No paperwork about breakfast time, WiFi, etc Breakfast area very cramped and badly designed.

Clean

Stayed in June 2025

Nothing

Lovely quiet location. Plenty of parking. Very helpful staff. Excellent breakfast. Very comfortable room.

Stayed in June 2025