The 1 hour limit in the swimming pool

Clean, friendly staff, use of pool is a bonus for a hotel

Stayed in August 2025

Too many people in the swimming pool, it’s not enough space, we couldn’t stay in as it was crowded.

Stayed in August 2025

The breakfast options were limited. I was told 3 items were not available on the hot buffet which was disappointing. The room had minimal items, no robe no slippers. I understand if I had paid additional I could have had these items.

The gym & Sauna & Steam rooms were great, small but well equipped for purpose. Room was of a good size. The reception staff were friendly & very helpful.

Stayed in August 2025

N/A

Was good and room size for 3 guest was plenty space

Stayed in August 2025

The food was terrible . Booked half board dinner was awful. Breakfast was ok

Clean and comfortable

Stayed in July 2025

The beds are very hard.

Nice hotel and the staff were very pleasant.

Stayed in August 2025

The breakfast food was cold and no toothpaste and brush for the price I payed

I liked the swimming area and jacuzzi also sauna

Stayed in August 2025

They made an error and charged us for the stay twice, while we were only tryingto pay for breakfast and the stay was already fully paid for. We are still waiting for the money to return to the account, they didn't sort it out right away. We are very dissapointed by the inconvenience created.

Stayed in August 2025

I did not read the email informing me that thee was a 10.50 car parking rate per day which came as a bit of a shock as I had paid an expensive booking rate by using Booking.com instead of Trivago to be honest. The parking was not advertised as free so I should have guessed.

Lovely friendly approachable staff all round. Manager was very attentive and Shyama in the breakfast lounge was very hospitable and friendly. The breakfast buffet was reasonable but not the best to be honest no mushrooms and the sausages were not good quality. The children were given drawings and puzzles to do whilst they were waiting for their evening meals. The children's menu was good and the pizza was delicious. The inclusive adult menu was not great a lot of chicken breast meals in some form or another but it can work for a few days. Seating areas a lovely and comfortable, leading out to the bar area and then the large lobby area with ample seating and snack shop. The room was lovely and big with complementary water popcorn and chocolates. The beds were super comfy. The gym was very well equipped (one of the best) and the sauna, steam and swimming pool were great and accessible with lounge areas to chill. Lots of car parking all around the hotel. If you walk to the right of the hotel and go along a path you come to a beautiful river space with eating places, a variety of bird species and lovely wildlife.

Stayed in August 2025

Staff were very friendly and helpful especially Lexi and Lacie

Stayed in August 2025

Nothing about hotel but location wasn’t so good to much traffic lots of queuing around area

Warm friendly welcome staff very nice nothing to much trouble breakfast good

Stayed in August 2025

The spa . I have received message from booking that spa is available from 6-8pm . We could have used it for 1 hour only. Jacuzzi wasn’t working and the lady in the gym , wasn’t friendly . The spa was dark and dirty. We were disappointed that reception was telling us they have nothing to do with the spa as they are run by different company , though the hotel is advertising it under its facilities. We chose this hotel , to be able to relax , as we really needed a stress free weekend . But unfortunately we were very disappointed.

Big rooms , very clean hotel . Anastasia at the reception was extremely friendly and kind.

Stayed in August 2025

Pool could maybe have a little freshen up

The staff were exemplary - everyone went above and beyond. Reception, spa, bar and restaurant staff were all amazing

Stayed in August 2025

For the price - breakfast was not included

Room was very nice

Stayed in August 2025

There is no mini fridge in the room for water and drinks, not enough lighting

The Spar was fantabulous, room was good and spacious

Stayed in August 2025

Overnight parking charge £10.50

Good spacious room - buffet breakfast - nice spa and pool

Stayed in August 2025

Large elegant room

Stayed in July 2025

n/a

Cute bar,nice ,clean room

Stayed in July 2025

No fridge in room. Limited out of hours provisions. Security cameras covering hotel forecourt issue audible threats.

Easy & polite check in. Reasonable size room.

Stayed in July 2025

No mini fridge in room. On a hot day having drinks stored in a fridge would be more ideal.

Check it was quick and smooth. The pool was accessible straight away and the spa facilities were very good. The bed was comfortable and the rooms were spacious

Stayed in July 2025

That they had no working air con as room was very hot. But they did provide fans. Also that they don’t have a non pork option ie chicken, beef or turkey options for breakfast for people who don’t eat pork for dietary or religious reasons, so options was very limited. Also my check in was delayed after the time specified but they did give me complimentary free parking to rectify this.

Was very well presented and clean. The gym, swimming pool and sauna facilities were spot on also. Staff were very helpful and professional. Room was very up to date and spacious, and our sleep was perfect due to comfortable bed.

Stayed in July 2025

None

Value for money and amenities was perfect would visit again.

Stayed in July 2025

You can't open the window in the room and natural air can't circulate. We felt very dehydrated and trapped. The breakfast could be better. Scrambled eggs are made with powder and not real eggs. Also on sunday morning half of the swimming pool is occupied by children's swimming session.

I liked the room, big, comfortable and clean. Also I liked the gym and spa facilities.Also the reception staff gave us a late check out with ni extra charges.

Stayed in July 2025

Swimming pool and other facilities in that area was not clean. Swimming pool looks like it hasn’t had a good deep clean in a very long time, also a disgusting smell coming from the pool when i was in there.

room was very lovely, clean and modern.

Stayed in July 2025