Bed

Location

Stayed in August 2025

I was on the top floor so had to climb up 6 flights of stairs as there was no elevator. Staff kindly brought up my luggage. Stayed there during the London heatwave unfortunately so I was showering twice a day. The control for the water temperature in the shower was a bit dramatic. It gets suddenly very hot/cold with small movements of the knob. Hard to control and water pressure wasn’t the best. No a/c, just a table fan but it actually worked fine to cool the room and myself. Wifi was very patchy, ended up having to use my data on roaming most of the time

Clean room on the smaller side in a quiet area and located between Paddington and Bayswater station. Clean linens and towels daily. Big leafy trees in front of window which i like because of the added privacy. Black out curtains work well enough

Stayed in August 2025

Breakfast could have had more variety i.e. the only protein in the menu was boiled eggs. No scrambled, fried, omelette, no sausages/bacon. The building also didnt have a lift, not a problem for me but those in not good health will find it challenging

I liked the Location in Notting Hill. The single room was small but ok. The work desk was not stable.

Stayed in August 2025

The stairs are really steep, especially if you are on the 4th floor. We knew there wasn't a lift, but won't be staying again unless we can book a room not on the 3rd or 4th floors. My husband informed a member of staff about a broken handrail on the stairs as you reached the 3rd floor. He was told they were waiting for maintenance. This was a poor excuse as the rail is very wobbly, and if someone didn't realise and assumed it was going to hold their weight, there could be a very nasty accident. It is a very real health and safety issue in our opinion.

Very clean room, including the bathroom. Two fans were provided as it was a very hot day. We arrived early to leave our suitcase. When we arrived back later, our case had been taken to our room which was a nice touch. The location was great; far enough away from the West End not to be too crowded, but busy enough for there to be a nice vibe.

Stayed in August 2025

No lift No ac No outside seating No bathtub No hot breakfast

The staff were extremely pleasant helpful.and knowledgeable

Stayed in August 2025

The stairs! No air con and it was hot

Good location

Stayed in July 2025

We had booked a family room; on arrival we were told that it was not available. We would need to wait 2-3 days. When after 2 days we went to enquire we were told that this is London and that we get what we get. I find this unacceptable, if the hotel knows what the guest has requested in advance and payment was made before the guest's arrival surely it is the responsibility of the hotel to ensure that they are prepared. This did not just happen to us, it also happened to a Family checking in before us. Makes you wonder if they do have any Family Rooms at the Hotel or are they just selling Family rooms to fill the hotel. When travelling with small children, this becomes a problem.

We loved the location, and it was within easy walking distance to the tube station. The rooms and bathrooms were clean.

Stayed in August 2025

The pressure of the water was a little bit low, but you can take a shower easily, and sometimes would turn cold when the shower was set for hot water. I would like to inform that we didn’t catch wi-fi from our room.

It is placed in a quiet environment, no sounds were heard from other rooms and the employees were very polite and friendly with us.

Stayed in August 2025

Great location, close to tube stations and Hyde Park

Stayed in July 2025

We were given a basement room without being told this before arrival, although it was a nice room, maybe a bit warm down there, although fans were provided

I love the location, the value for money, comfortable rooms and beds I have stayed at this hotel a number of times over the years, and staff are always very friendly and helpful

Stayed in July 2025

The flights of stairs to get to our room was a bit too much, especially after a long day of walking. Had we of been ground floor I would’ve given this 10/10. Honestly couldn’t fault the place. If you have struggled with stairs definitely request a ground floor room.

The hotel was great and in a good location. Hotel staff are lovely. Room was all we needed. Fan and fridge were a bonus. Clean room and comfy beds.

Stayed in June 2025

The next day, they had installed a hatch in the ceiling, and the leak had spread to multiple different spots in the ceiling. After reporting this, we were told it would be fixed, and for a second time it was not. We had to inquire about a different room, and the male receptionist in charge agreed in a very dismissive and annoyed manner. We got another, smaller room with a smaller bed, and got told it was okay because the receptionist had initially upgraded our room on account of our prolonged stay without our knowing, making it okay to downgrade our room and the experience. In our new room we faced challenges such as bad water pressure, times when there was no water at all, making it impossible to flush or wash our hands (no notice given btw), and sudden bursts of scalding water and freezing water while in the shower.

The stay started off nice, we had a great room for two with a view, it was very hot, but we had been supplied with a fan to help the heat, which was nice. A couple days into our stay, the ceiling in the bathroom started leaking, dripping right into the toilet, making it difficult to use it. We reported it and was told it would be fixed the next day. The female concierge was very helpful and brought our moods up every time we talked to her, and she did the absolute best she could!

Stayed in July 2025

the noise

The location is perfect. So close to soho, oxford street and other landmarks. Just 2mins walk to hyde park

Stayed in July 2025

See other review for 12th-13th July. I stayed a second night and my wife joined me.

Stayed in July 2025

No lift! We had to walk up nearly 80 stairs, which was hard work.

It was a good location for events at Hyde Park, the hotel was clean and had reasonably good facilities, including continental breakfast. The bed was very comfortable. The temperature in London was 30° and although there was no air conditioning, we were provided with two fans which did the job. We found the staff to be friendly and helpful.

Stayed in July 2025

Lots of steep stairs to top floor where our room was

Clean & tidy

Stayed in July 2025

Rooms were small, stuffy, booked two rooms one was one 2nd floor one on 4th floor (which is a tough climb with children)

It was clean, bed was comfy

Stayed in July 2025

The room was clean and tidy, though it could have done with air conditioning as we experienced one of the UK's rare 30+ degree heatwaves. But the staff arranged a Fan to help with our comfort which worked well considering the weather. Thank you. The bathroom was cramped, however if it had been planned better it would have been more comfortable to use. The Basin was fitted too low and too close to the WC, my knee hit the underside of the basin when using the WC. If the Bi-fold shower door opened from the left and not right, the basin could have been fitted more to the left giving more clearance to get in the shower, and also to use the WC. The glass shelf over the basin was a hazard when trying to splash my face as I could have easliy headbutted the shelf. But other than that it didn't spoil our stay. I hope my comments don't come across as too picky, but I have been designing Bathroom and Kitchens for over 48years, only recently retired, I still need to learn to switch off the work brain. Thanks folks we had a lovely stay..

The staff were absolutely first class and very friendly right from when we first arrived and upto our departure. Thank you.

Stayed in July 2025

However the triple room we ordered was extremely small. Really cool, warm and welcoming staff.

Location was great!

Stayed in July 2025

Tight staircase, narrow when carrying luggage to the 4th floor as there’s no lift. Not really the hotels fault but there was quite a lot of noise outside the hotel each morning. Also this is the only hotel I’ve ever stayed in the UK where photo ID was required for both of us when checking in.

Friendly staff

Stayed in May 2025

Staff, location, cleanliness all excellent.

Stayed in July 2025

Room had a crack in ceiling and wet floor on carpet. Smelt fusty .

Friendly staff and good location.

Stayed in July 2025

Very small and cramped, no room for luggage. Tiny shower and the stairs 4 flights to the second floor! Also not much help from reception staff on check in, not very welcoming and no offer of help, but the other two receptionists thereafter we could not fault. No air con and the pedestal fan took space we didn’t have. No hot water and no phone on room so had to run up and down stairs to ask for boiler to be turned on.

The location walking distance to Paddington Station

Stayed in June 2025

water flow in shower is very low, room is smalller than you see on the picture.

location is close to train stations (paddington and bayswater)

Stayed in June 2025