Reviews of Holiday Inn Express London - ExCel by IHG 3 stars
1018 Dockside Road, Newham, London, E16 2FQ, United Kingdom
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewWas clean and room was spacious
Was not great to be disturbed 3 times by the cleaning staff when I had a late checkout at 2pm. Had a knock at the door around 10:30, informed them i already have late checkout. Knock at the door again around 12ish and then again at 1:30.
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewExcellent location start to finish! Thank you!
The very VERY noisy air conditioning in our room, clearly faulty!!
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewGreat hotel very close to Excel arena where we visited for the 'Elvis Evolution'. It is in a quiet location easy to get to on tube/DLR. Staff were super friendly and accommodation was really clean. Our room was spacious with very large tv and very large shower. Breakfast was enjoyable and well presented.
Everything in the hotel was good for us. DLR was closed during our visit so we had to use crowded rail replacement bus, but this wasn't a major probem.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLovely and very helpful staff.
The pillows .too big..there should be a choice with thinner and softer pillows
Dear Scuderi, gb , We take your feedback seriously and will use it to enhance our services. We can't wait to welcome you back for another fantastic experience. Holiday Inn Express London – Excel
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewNothing
Breakfast was said halal but non halal food was given
Dear Sidd111, ie , Thank you for taking time to share your experience. we are sorry that your stay did not meet your expectations. We do have have halal options available at breakfast but they are upon request. we apologise if this was not communicated to you and will make sure that this is improved on in the future
Dear Sidd111, ie , Thank you for taking time to share your experience. we are sorry that your stay did not meet your expectations. We do have have halal options available at breakfast but they are upon request. we apologise if this was not … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewOverall good for location, cleanliness and food
Bed wasn't that great or comfortable (sorry but not a patch on Premier Inn)!
Dear Holloway, We take your feedback seriously and will use it to enhance our services. We can't wait to welcome you back for another fantastic experience. Holiday Inn Express London – Excel
Reviewed: 29 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewNice clean room.Lovely bathroom and shower.Very helpful staff.Nice breakfast
Dear Lee, Thank you for taking time to share your experience. We are happy that you had a wonderful stay. We wish you the best and hope to see you again with us. Kind Regards, Holiday Inn Express London – Excel
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewBreakfast
Dear Maria, Thank you for taking time to share your experience. We are happy that you had a wonderful stay. We wish you the best and hope to see you again with us. Kind Regards, Holiday Inn Express London – Excel
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewExcellent staff clean and well presented. Excellent all around
Please can we have a kettle and stuff in room well tea making facilities
Dear Raza, Thank you for taking time to share your experience. We are happy that you had a wonderful stay. We will use your feedback to enhance our services. We wish you the best and hope to see you again with us. Kind Regards, Holiday Inn Express London – Excel
Dear Raza, Thank you for taking time to share your experience. We are happy that you had a wonderful stay. We will use your feedback to enhance our services. We wish you the best and hope to see you again with us. Kind Regards, Holiday… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewExcellent breakfast , room very clean, close to the London city airport, train and bus are very convenient to take, the hotel is in the right spot. The location is easy to move around in London.
I like everything, no complain. I am satisfied .
Dear Guest, Thank you for taking time to share your experience. We are happy that you had a wonderful stay. We wish you the best and hope to see you again with us. Kind Regards, Holiday Inn Express London – Excel
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGreat location. Clean and comfortable
Booked a twin room. Had a double and pull out sofa bed but no extra pillows or duvet provided. Limited food options late at night which were far more expensive than they needed to be
Dear Laura Jones, Thank you for sharing your concerns about your recent stay at our hotel. We apologize for any inconvenience you experienced and take your feedback seriously. We are looking forward to welcoming you again at our property for a spotless experience. Kind Regards, Holiday Inn Express London - Excel
Dear Laura Jones, Thank you for sharing your concerns about your recent stay at our hotel. We apologize for any inconvenience you experienced and take your feedback seriously. We are looking forward to welcoming you again at our property … Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe bed was amazing
The breakfast area was too small with the amount of people trying to get food. The food was slow coming out and was waiting a while.
Dear Lisa, We take your feedback seriously and will use it to enhance our services. We can't wait to welcome you back for another fantastic experience. Holiday Inn Express London – Excel
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewIt was tidy and staff members are quite friendly, and even rooms quite satisfied.
The location of the hotel too far away from what i requested, i requested one hotel near by tower bridge and i have got too far away,and i have to go by taxi and paid them 69 pound for one side,so its dissappointed me, and there it os mention 24 hours room service or restaurant,but unfortunately i reached there at half past 10, no restautants open at that time,i am with my small kids, they are eagerly looking for food but it was not available
Dear Guest, Thank you for your feedback. Holiday Inn Express London Excel
Reviewed: 25 August 2025 · Stayed in August 2025
Verified review