Riverside Gardens,Bridge Lane, Ilkley, LS29 9EU, United Kingdom
#16 of 22 hotels in Ilkley
Guests' ChoiceBased on 426 hotel reviews
8.0Cleanliness
8.2
Comfort
8.2
Location
9.6
Facilities
8.1
Staff
9.3
Value for money
7.9
Free Wifi
6.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: September 4, 2025
Elizabeth
United KingdomPlug in my washbasin was broken. Not impressed with the food although the battered fish was great.
Hotel is in a really lovely part of Ilkley. By the river with plenty of walks . Open spaces at the side with a children's playground. Plenty of outside places to sit and have a drink or a meal. Staff very helpful and friendly.
Stayed in September 2025
Reviewed: September 4, 2025
Rachel
United KingdomNo lift
Gorgeous location. Friendly staff with great service. Clean and comfortable room. Lovely breakfast. The covered terrace overlooking the river is magical and the food was great.
Stayed in September 2025
Reviewed: September 3, 2025
Jenny
New ZealandThe water pressure in the shower was low which is probably more a local body supply issue given the unusually hot summer weather in 2025.
Breakfast was excellent in every way including the coffee. Our room was spacious, quiet and the bed firm and very comfortable. Dinner in the evening was also very good. The staff and owners welcoming, kind and always helpful. The location is superb. Situated alongside the River Wharfe and it's lovely riverside park and only a short walk away from interesting historical sites, main street shopping or eateries in Ilkley and the train station.
Stayed in August 2025
Reviewed: August 30, 2025
Ruth
United KingdomJust one flat pillow, but saying that I slept very well!
Nice location and lovely staff
Stayed in August 2025
Reviewed: August 30, 2025
Patricia
United KingdomUncomfortable bed and pillows
Location fabulous . Clean room
Stayed in August 2025
Reviewed: August 10, 2025
Elizabeth
United KingdomBathroom a little tired. Nothing major .
Lovely friendly staff , wholesum food, very good location
Stayed in August 2025
Reviewed: July 25, 2025
Valerie
United KingdomPillows were really hard but that might be me preferring softer ones
Excellent location, close to the river and walking distance to Ilkley. Room was comfy with a small but fully functional ensuite. Breakfast was huge and very good.
Stayed in July 2025
Reviewed: July 22, 2025
Ian
United KingdomThe room could have been a little cleaner. Mould in the shower. Bedside lights not plugged in and faulty lamp shade not secured.
Very good location. Food was good and evening meal reasonably priced.
Stayed in July 2025
Reviewed: July 15, 2025
Diane
United KingdomThe heat - weather was very hot.
Friendly staff, good food, lovely location.
Stayed in July 2025
Reviewed: July 13, 2025
Woods
United KingdomRoom was modern but small, kettle and fan wasn't working but replaced
Beautiful location, right next to river, plenty to do, live music and chip shop behind pub, lots of walks and places to visit, friendly staff and good breakfast.
Stayed in July 2025
Reviewed: July 9, 2025
Robert
United KingdomRoom a bit stuffy and TV controls not working. Trivial really.
Location.
Stayed in July 2025
Reviewed: July 6, 2025
Jenny
United KingdomWe had a room at the very top of the house so our legs were worn out 🤣
It served as a very good base for our stay in the Dales.
Stayed in July 2025
Reviewed: July 4, 2025
Ian
United KingdomNothing
Excellent hosts, location & breakfast
Stayed in July 2025
Reviewed: June 24, 2025
Adrian
United KingdomThe car park is shared with "jo public" and gets full at times. The rear outside bar area was a bit grubby and needs a good thorough deep clean. No fruit available at breakfast
Good location in the lovely town of Ilkley . Staff worked very hard Rooms were a good size Good wholesome cooked breakfast
Stayed in June 2025
Reviewed: June 4, 2025
Michael
United KingdomNothing I didn’t like, but we booked last minute and got a room on top floor. Little bit small but clean and well equipped. Off you have mobility issues make sure you get a room on the lower floors.
Location parking staff were fantastic, couldn’t have been more helpful lovely outside seating area for the bar overlooking the river. Excellent breakfast. Didn’t have evening meal there.
Stayed in June 2025
Reviewed: May 16, 2025
Barbara
United KingdomFriendliness,location
Stayed in May 2025
Reviewed: May 5, 2025
M
United KingdomOnly 1 out of 3 windows in Our room opened. The heated towel rail didn’t work.
The view across the park. Parking was good
Stayed in May 2025
Reviewed: May 5, 2025
Samantha
United KingdomLovely hotel right by the river and next to a park. Rooms clean and comfortable. Bar had reasonably priced drinks and food. We ate their 2nd night and the meals were nice. Breakfast in the morning was good. 5 minute walk into the town through the park.
Stayed in May 2025
Reviewed: May 4, 2025
O'carroll
United KingdomThe location was beautiful. Lovely and friendly
Stayed in March 2025
Reviewed: May 3, 2025
Helen
United KingdomA slightly more generous tea and coffee facility in the room
I only eat a light breakfast but the full English and choice looked very good.
Stayed in April 2025
Reviewed: April 30, 2025
David
United KingdomNo fresh fruit at breakfast. Shower in Room 9 very low pressure. Bottom of Shower door had black mould along it's length. Room had hairs on the carpet, not from me. Cobwebs around TV. Overall room cleaning not thorough enough.
Great location. Staff very friendly welcoming and helpful.
Stayed in April 2025
Reviewed: April 28, 2025
Nigel
United KingdomThere was a pervading smell of cooking throughout the building which I found off putting
Food was value for money
Stayed in April 2025
Reviewed: April 14, 2025
Mark
United KingdomNothing
Staff were very friendly and attentive, thanks especially to Jamie, who went out of his way to make sure we had everything we needed. Great location near the river
Stayed in April 2025
Reviewed: April 13, 2025
Jacqueline
United KingdomVery helpful and friendly staff. Great position in town and brilliant car parking on site.
Stayed in April 2025
Jericoacoara, Brazil
Mieming, Austria
Saint-Sauves- dʼAuvergne, France
Mikołajki, Poland
Hay, Australia
Val Thorens, France
Kocaeli, Turkey
Yamatokoriyama, Japan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content