Reviews of Hotel Indigo Liverpool by IHG 4 stars
10 Chapel St, Liverpool, L3 9AG, United Kingdom
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewI loved my stay at the Indigo Hotel Liverpool! The modern design, friendly staff, and great location made it a fantastic experience. The room was comfortable, and breakfast options were delicious. Highly recommend for both business and leisure travelers. *Rating:* 5/5 stars
Waiting 30 minutes for my warm breakfast
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewCleanliness, staff, room and location- very good. Breakfast - very poor!. Would not stay again for that reason.
The breakfast, rushed, not cooked well, very strange taste to pale bacon, scrambled eggs had a green/black hue to them, empty Nutella jar at pastry bar, loose lids on tea pots, the steamer on the coffee machine is ‘never working’ (we’ve stayed several times) so no choice other than straight coffee.
Hi David, Thank you for sharing your feedback with us. We’re so pleased to hear you found the cleanliness, our team, your room, and our location all to a good standard, but I’m really sorry that breakfast let you down this time. Breakfast should always be an enjoyable part of the stay, and from what you’ve described, we clearly fell short. The quality and presentation of the food, along with issues like the Nutella jar, teapot lids, and the coffee machine, are details we absolutely should have gotten right. I’m especially concerned to hear this has been your experience on more than one occasion, and I want to reassure you that your comments have been passed straight to our kitchen and restaurant teams to address. We’d love the chance to welcome you back in the future and give you the full experience you expect from us, including a breakfast that matches the high standards of the rest of your stay
Hi David, Thank you for sharing your feedback with us. We’re so pleased to hear you found the cleanliness, our team, your room, and our location all to a good standard, but I’m really sorry that breakfast let you down this time. Breakfast… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewFantastic hotel, great rooms and gym. Lovely outside areas front and back for coffee and drinks
A couple of the female receptionists were a bit cold and made me feel like they were doing me a favour by assisting me on check in and out
Hi Colum, Thank you so much for your lovely review and for recommending us, it’s fantastic to hear you enjoyed our central location, comfortable rooms, and the chance to relax in our outdoor spaces. We’re also glad you made good use of the gym during your stay. I’m really sorry, though, to hear that a couple of your interactions at reception didn’t feel as welcoming as they should have. First impressions and farewells are such important parts of the guest experience, and we want every guest to feel genuinely cared for at all times. Please be assured we’ll take your comments on board and use them to improve. We’d love the chance to welcome you back to Hotel Indigo Liverpool again soon and show you the warm, friendly service we’re known for.
Hi Colum, Thank you so much for your lovely review and for recommending us, it’s fantastic to hear you enjoyed our central location, comfortable rooms, and the chance to relax in our outdoor spaces. We’re also glad you made good use of the… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewIt was perfect
Hi Gerardo, Thank you so much for your wonderful 10/10 review! Hearing you describe your stay as “perfect” really means the world to us and to the whole team here at Hotel Indigo Liverpool. We’re so pleased you had such a great experience and we’d love to welcome you back again very soon.
Hi Gerardo, Thank you so much for your wonderful 10/10 review! Hearing you describe your stay as “perfect” really means the world to us and to the whole team here at Hotel Indigo Liverpool. We’re so pleased you had such a great experi… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewFriendly staff.
Nothing
Hi Brady, Thank you so much for your lovely 9/10 review! We’re delighted to hear you found our team friendly, that’s exactly the kind of experience we want all our guests to have. It’s great to know there was nothing you’d change about your stay, and we’d love to welcome you back to Hotel Indigo Liverpool again soon. Warm regards
Hi Brady, Thank you so much for your lovely 9/10 review! We’re delighted to hear you found our team friendly, that’s exactly the kind of experience we want all our guests to have. It’s great to know there was nothing you’d change abou… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewNice location close to the centre of Liverpool. The hotel itself is a little tired in places, however if you search the various platforms on the Web, you can get a good price for a night's stay, making it acceptable. Parking is at a local NCP car park, for which the hotel will be able to discount a little. However, it's still expensive, so add this to your overall costs. It promotes a high-rate restaurant. Blah. There are far better & cheaper options close by. Overall, park & sleep, but eat out!
Bedrooms are tired and need re-vamping. Small niggly things, serve to irritate. Air con is noisy, decoration could be updated, shower is difficult to operate.
Hi Andrew, Thank you for taking the time to share your feedback following your stay with us at Hotel Indigo Liverpool. We’re pleased to hear you enjoyed our central location and found value in your stay, but we’re also very sorry to learn that other aspects didn’t quite live up to your expectations. We appreciate your honest comments about the bedrooms, air conditioning, and general upkeep. We understand how frustrating it can be when the little details aren’t quite right, and your feedback is really valuable as we continue to review where investment and updates are needed. We’ve also taken note of your thoughts on parking and the restaurant. While we’re glad we could provide a discount for local parking, we appreciate it can still add up. As for dining, we’ll be sharing your feedback with our Food & Beverage team so we can continue working to deliver the experience our guests expect. Thank you again for your balanced review, it helps us improve and keeps us focused on the areas that matter most to our guests. We hope you’ll consider staying with us again so we can show you the progress we’re making.
Hi Andrew, Thank you for taking the time to share your feedback following your stay with us at Hotel Indigo Liverpool. We’re pleased to hear you enjoyed our central location and found value in your stay, but we’re also very sorry to learn … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewEverything, staff were incredible
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe hotel was conveniently situated, it was clean and the facilities were good. Staff were very efficient and friendly.
N/A
Hi Gail ! Thank you so much for your kind words! We're delighted to hear that you enjoyed our convenient location, clean facilities, and friendly staff. It’s great to know our team made a positive impression. We hope to have the pleasure of welcoming you back soon!
Hi Gail ! Thank you so much for your kind words! We're delighted to hear that you enjoyed our convenient location, clean facilities, and friendly staff. It’s great to know our team made a positive impression. We hope to have the pleasur… Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewGood location, clean, good facilities and excellent value for money. Exceeded expectations.
Nothing.
Hi Gail ! Thank you for your positive feedback! We're glad you enjoyed our location and had a good experience. We hope to welcome you back again soon!
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGood location
Nothing
Thank you for your kind feedback. We’re so pleased you enjoyed our location and found your stay to be good value for money. It’s great to hear you’ve stayed with us before, and we look forward to welcoming you back again soon.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGreat location and value for money; friendly helpful staff
Perfect location Great location and value for money; friendly helpful staff
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewIt was lovely, nice decor and very clean. Great location too!
Breakfast was available between 7.30am and 11am which sounded great but there were no slots available between 9am and 10.30am for the following day when we checked in which wasn’t ideal.
Hi Christine. Thank you so much for your kind words! We're really glad to hear you enjoyed the decor , cleanliness, and our location. We’re sorry to hear about the limited breakfast slot availability during your stay. Your feedback is appreciated, and we’re actively looking into ways to improve the booking process and ensure more flexibility for all our guests. We hope to welcome you back again soon! Warm regards, Reception
Hi Christine. Thank you so much for your kind words! We're really glad to hear you enjoyed the decor , cleanliness, and our location. We’re sorry to hear about the limited breakfast slot availability during your stay. Your feedback is a… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNice Decor and lovely smell. Comfy bed and pillows, fridge in room
Breakfast average, some of the full english was cold. horrible coffee, would prefer self service for hot food. No teas spoons in the bedroom and no glass in the bathroom.
Hi ! Thank you for taking the time to share your feedback. We're so pleased to hear you enjoyed the room decor, the fresh scent, and found the bed and pillows comfortable. It’s great to know the in-room fridge added to your convenience as well. We do appreciate your comments regarding breakfast and the in-room amenities. We're sorry to hear that some elements didn’t meet expectations—your feedback about the hot food, coffee, and missing items like teaspoons and a bathroom glass has been shared with our team so we can make improvements where needed. Your input is incredibly valuable, and we hope to welcome you back for an even better stay in the future! Kind regards, Reception.
Hi ! Thank you for taking the time to share your feedback. We're so pleased to hear you enjoyed the room decor, the fresh scent, and found the bed and pillows comfortable. It’s great to know the in-room fridge added to your convenience … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewFabulous hotel and amazing staff
Hi Darren ! Thank you so much for the amazing 10/10 review! We're thrilled to hear you had a fabulous stay and that our team helped make it special. Your kind words mean the world to us, and we can’t wait to welcome you back for another wonderful visit! Kind regards, Receptionist
Hi Darren ! Thank you so much for the amazing 10/10 review! We're thrilled to hear you had a fabulous stay and that our team helped make it special. Your kind words mean the world to us, and we can’t wait to welcome you back for ano… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewComfortable beds
Breakfast poor food barely warm . Corridors well worn decor carpets shabby.
Hi Sharon ! Thank you for your feedback. We're glad to hear you found the beds comfortable, but we're sorry to learn that other aspects of your stay didn’t meet expectations. We sincerely apologize for the issues you experienced with breakfast and the condition of the corridors. Your comments have been shared with our kitchen and housekeeping teams, and we’re taking steps to address both the food temperature and the overall upkeep of our décor and carpets. We truly appreciate you bringing these matters to our attention and hope we’ll have the chance to welcome you back in the future for a more enjoyable experience. Best regards, Reception.
Hi Sharon ! Thank you for your feedback. We're glad to hear you found the beds comfortable, but we're sorry to learn that other aspects of your stay didn’t meet expectations. We sincerely apologize for the issues you experienced wi… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewShortage of staff . Especially i the dining area. Tables full of crockery and only one person clearing the tables. It's a lot of pressure for one person to be doing everything.
Hi Sarah ! Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and truly understand your frustration with the staffing situation in the dining area. Please know that we are actively working on improving our staffing levels to ensure a smoother and more enjoyable experience for our guests. Your comments have been shared with our management team, and we appreciate your patience and understanding as we make the necessary improvements. We hope to have the opportunity to welcome you back soon and provide the high standard of service you expect and deserve. Best regards, Reception
Hi Sarah ! Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and truly understand your frustration with the staffing situation in the dining area. Please know that we are actively workin… Show more