Pillows far too soft & bed not very comfortable, again too soft.

Great location for Mamma Mia the party

Stayed in August 2025

Loved locations

Stayed in August 2025

Just need to book at the right price. Although, you get what you pay for, as service is second to none.

Perfect location for exploring London and for attending an event at the O2 arena. Hotel is clean and professional as you’d expect from a 5* establishment. Staff were friendly and went above and beyond to ensure we had the best stay possible. There is a quick link into the O2 from the hotel, so no time wasting in queues. Plenty to do in the area. Area seemed safe and friendly. Plenty of transport links. We used the cable cars and uber boats to explore a scenic side to the city, as opposed to the underground, as we weren’t in a rush. Would stay again in a heartbeat!

Stayed in August 2025

Nothing

Location for O2. Excellent facilities and amazing breakfast.

Stayed in August 2025

Loved the staff and Facilities. They were very attentive and accommodating. The room was very clean and Excellent amenities provided. Will definitely look to stay here again in the future. Great Experience

Stayed in August 2025

The steak quality needs improving.

Breakfast was great dinner was a bit disappointing the steak was of poor quality only the steak every thing else was good

Stayed in August 2025

Nothing

Location perfect, clean room, lovely staff, breakfast excellent

Stayed in August 2025

A little bit on the expensive side

Hotel is exceptional in every department Room was large and very clean, lots of amenities in the hotel and amazing breakfast

Stayed in August 2025

We had a letter telling us to go to breakfast before 9.30 but when we got to the restaurant there was a massive queue. We found the hotel difficult to find so better signposting through the O2 would be good. I thought it was expensive.

Room was lovely with a fantastic view. Staff were very nice.

Stayed in July 2025

My only slight gripe (which is not a complaint) I have left many things in the hotel - bags, jewellery loads of things however lost property does not exist and the attitude trying to recover lost items has not been great. Last time I forgot my expensive earrings and then remembered returned to the room to retrieve them from the top pocket of the service staff member cleaning the room Hopefully it can improve moving forward as I have a forgetful nature 🤦🏼

I love the hotels attitude and care for each guest . . I have had many magical stays whilst entertaining clients in our facility in the arena I have met some wonderful souls and had some great lasting chats The breakfast options is second to none, the view, the options the service - it’s fantastic

Stayed in July 2025

It was as very luxurious and extremely convenient for the O2, they have a passage way through reception into the O2, no rushing for tubes after!

Stayed in July 2025

The location

Stayed in August 2025

Had to pay more for a room this time as very booked up on this night

Always stay here for concerts Comfortable beds Excellent facilities Excellent location Lovely staff

Stayed in August 2025

Our request to cancel a cab was not carried out by the Concierge. When checking out, the car parking charge was not added to my bill, resulting in my not being able to exit the property and having to return to the hotel to rectify the matter.

Both were excellent

Stayed in July 2025

Mattress & pillows weren’t the best & fairly pricey stay.

Location to O2 was great.

Stayed in July 2025

Staff was super helpful and friendly. I was there for a concert at O2 and it couldn't have been more convenient! The hotel has an entrance that gives straight access to the gate H in 2 minutes

Stayed in August 2025

Nothing

Spacious bedroom - very comfortable bed - lovely bathroom

Stayed in August 2025

Nothing

Beautiful and excellent stay

Stayed in August 2025

Nothing it was amazing.

The stay was amazing and they brought up a little cake for my mum for her birthday, also he staff where so friendly.

Stayed in August 2025

Everything , great location, good facilities , breakfast was very good, staff were very professional and welcoming.

Stayed in August 2025

I had a lovely stay here. This was our second stay, we had been previously about 6 years ago and we had enjoyed it then so was already looking forward to coming back. We were attending a concert at the o2 and the hotel is just in the most perfect location with a walkway linking the o2 to the hotel so it took about 5 minutes from leaving the arena to arriving back in the room. The North Greenwich tube station is also very closely located. Our room had a lovely view of both the Thames and the o2. We had a twin room and the beds were clean and comfortable with the bathroom being very spacious and very clean. Breakfast was included and there were lots of delicious choices. The staff are amazing. All of them were so polite, helpful and welcoming. The hotel offers a WhatsApp chat where you can just message any queries you have which we used and we got an instant reply, it was really helpful. Special thank you to Rachel on reception who gave us lots of helpful tips for our stay, and Jojan who helped us when we had a problem checking in. I would definitely recommend this hotel if you are attending any events at the o2.

Stayed in August 2025

At the moment the hotel is having some renovations outside so this area was not so pleasant.

My group of friends stayed one night because we went to Mamma Mia the party at the O2. The hotel was in the perfect location with a short walk-way to the O2. We arrived during a heatwave so appreciated the air conditioning throughout. The staff were friendly and helpful. We had 2 twin rooms with great views overlooking the Thames. The beds were very comfortable & the bathroom was clean & spacious. The next day we enjoyed using the swimming pool, jacuzzi, sauna & steam rooms before having breakfast which was delicious!

Stayed in August 2025

quite expensive

top class hotel , facilities, location, staff

Stayed in August 2025

Nothing

Right next to O2

Stayed in June 2025