Reviews of InterContinental London - The O2 5 stars
1 Waterview Drive, Greenwich, London, SE10 0TW, United Kingdom
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewAbsolutely gorgeous
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewWe had an incredible stay! The location was absolutely ideal, especially since we were out enjoying activities around the O2 until late, it was so convenient to return to the hotel afterwards. The breakfast was a standout, with a wide variety of options to suit every taste. The cake, in particular, was delicious! Our room was lovely with a fantastic view. The spa was a relaxing bonus, and the staff went above and beyond to make us feel welcome always friendly, helpful, and accommodating. We wouldn’t hesitate to return
There were a couple of minor issues, the room cleaning could have been a bit more thorough, and the bathroom faucets occasionally kept running even when turned off properly, these didn’t impact our overall experience. Also wish the sky bar was open but will definitely be back!
Reviewed: 31 August 2025 · Stayed in July 2025
Verified reviewNo better location for the O2.
Breakfast is always manic and if they were designing the hotel with what they know now- the room would be bigger.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewPerfectly located and a very nice hotel
A bit pricy for food drinks mini bar etc
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe views are amazing.
Nothing
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGreat location for Mamma Mia the party
Pillows far too soft & bed not very comfortable, again too soft.
Reviewed: 29 August 2025 · Stayed in June 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLoved locations
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewPerfect location for exploring London and for attending an event at the O2 arena. Hotel is clean and professional as you’d expect from a 5* establishment. Staff were friendly and went above and beyond to ensure we had the best stay possible. There is a quick link into the O2 from the hotel, so no time wasting in queues. Plenty to do in the area. Area seemed safe and friendly. Plenty of transport links. We used the cable cars and uber boats to explore a scenic side to the city, as opposed to the underground, as we weren’t in a rush. Would stay again in a heartbeat!
Just need to book at the right price. Although, you get what you pay for, as service is second to none.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation for O2. Excellent facilities and amazing breakfast.
Nothing
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLoved the staff and Facilities. They were very attentive and accommodating. The room was very clean and Excellent amenities provided. Will definitely look to stay here again in the future. Great Experience
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewBreakfast was great dinner was a bit disappointing the steak was of poor quality only the steak every thing else was good
The steak quality needs improving.
Dear Sadie, Thank you for your feedback. We're delighted to hear that you had an excellent experience with our spa, room, and the breakfast, and that you enjoyed the view. However, we are very sorry to learn that the steak at dinner did not meet your expectations. We take the quality of our food very seriously, and we have already shared your comments with our culinary team to ensure that the quality of our steak is improved. We hope that you will give us another opportunity to provide you with a perfect dining experience on your next visit. Warm regards, Reservations Team InterContinental London - The O2
Dear Sadie, Thank you for your feedback. We're delighted to hear that you had an excellent experience with our spa, room, and the breakfast, and that you enjoyed the view. However, we are very sorry to learn that the steak at dinner d… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in June 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewIt was great. Very close to O2 and easy to get to.
One towel was a bit unkept. It was almost to pricey for me.
Dear Guest, Thank you for taking the time to share your feedback following your recent stay at InterContinental London - The O2. We are delighted to hear that you had a great stay and found our location convenient for an event at The O2. We pride ourselves on offering excellent accessibility to the arena. Please accept our sincere apologies regarding the unkempt towel you encountered. This certainly does not meet our usual high standards of cleanliness and comfort, and we will address this with our housekeeping team immediately to ensure such instances are avoided in the future. We understand your comment regarding the pricing. We constantly strive to offer a premium experience, reflecting our prime location and the quality of our services and facilities. We truly value your comments as they help us to continuously improve. We hope to have the pleasure of welcoming you back for another exceptional stay in the future. Warm regards, Reservations Team InterContinental London - The O2
Dear Guest, Thank you for taking the time to share your feedback following your recent stay at InterContinental London - The O2. We are delighted to hear that you had a great stay and found our location convenient for an event at The O2. … Show more