Nothing not to like. We had to que briefly to check in at arrival, but was not too long to wait. Maybe utilise a few more check in desks when crowded? Nothing to complain though.

Loved the room, with a river view, breakfast was to die for, location was so convenient as I was attending a concert at the O2. Best hotel experience I had in London. I have spent some time for drinks at the SkyBar which was wonderful. The view, quality service, welcoming staff and breakfast makes the whole difference, I cant wait to stay there again.

Stayed in August 2025

We had a wonderful stay and so convenient for the concert we attended. There was a very good choice for breakfast and was continually restocked. Everything was cooked well. I would definitely come back again.

Stayed in August 2025

The room and the view from the room were amazing. The bedding so comfy and the bathroom with both a shower and bathtub was clean and spacious. I've picked this hotel for a concert at the O2 arena and the direct access from the hotel lobby to the mall was so convenient after the concert, a 4 min walk. Being able to order to order room service after the concert was a big plus also!

Stayed in August 2025

This hotel is about 20 minutes away from the heart of London, but the facility and the services are exceptional. Our family enjoyed the two-bedroom suite with river view very much. The breakfast is also excellent.

Stayed in August 2025

Absolutely gorgeous

Stayed in August 2025

There were a couple of minor issues, the room cleaning could have been a bit more thorough, and the bathroom faucets occasionally kept running even when turned off properly, these didn’t impact our overall experience. Also wish the sky bar was open but will definitely be back!

We had an incredible stay! The location was absolutely ideal, especially since we were out enjoying activities around the O2 until late, it was so convenient to return to the hotel afterwards. The breakfast was a standout, with a wide variety of options to suit every taste. The cake, in particular, was delicious! Our room was lovely with a fantastic view. The spa was a relaxing bonus, and the staff went above and beyond to make us feel welcome always friendly, helpful, and accommodating. We wouldn’t hesitate to return

Stayed in August 2025

Breakfast is always manic and if they were designing the hotel with what they know now- the room would be bigger.

No better location for the O2.

Stayed in July 2025

A bit pricy for food drinks mini bar etc

Perfectly located and a very nice hotel

Stayed in August 2025

Nothing

The views are amazing.

Stayed in August 2025

Pillows far too soft & bed not very comfortable, again too soft.

Great location for Mamma Mia the party

Stayed in August 2025

Loved locations

Stayed in August 2025

Just need to book at the right price. Although, you get what you pay for, as service is second to none.

Perfect location for exploring London and for attending an event at the O2 arena. Hotel is clean and professional as you’d expect from a 5* establishment. Staff were friendly and went above and beyond to ensure we had the best stay possible. There is a quick link into the O2 from the hotel, so no time wasting in queues. Plenty to do in the area. Area seemed safe and friendly. Plenty of transport links. We used the cable cars and uber boats to explore a scenic side to the city, as opposed to the underground, as we weren’t in a rush. Would stay again in a heartbeat!

Stayed in August 2025

Nothing

Location for O2. Excellent facilities and amazing breakfast.

Stayed in August 2025

Loved the staff and Facilities. They were very attentive and accommodating. The room was very clean and Excellent amenities provided. Will definitely look to stay here again in the future. Great Experience

Stayed in August 2025

The steak quality needs improving.

Breakfast was great dinner was a bit disappointing the steak was of poor quality only the steak every thing else was good

Stayed in August 2025

Nothing

Location perfect, clean room, lovely staff, breakfast excellent

Stayed in August 2025

A little bit on the expensive side

Hotel is exceptional in every department Room was large and very clean, lots of amenities in the hotel and amazing breakfast

Stayed in August 2025

We had a letter telling us to go to breakfast before 9.30 but when we got to the restaurant there was a massive queue. We found the hotel difficult to find so better signposting through the O2 would be good. I thought it was expensive.

Room was lovely with a fantastic view. Staff were very nice.

Stayed in July 2025

My only slight gripe (which is not a complaint) I have left many things in the hotel - bags, jewellery loads of things however lost property does not exist and the attitude trying to recover lost items has not been great. Last time I forgot my expensive earrings and then remembered returned to the room to retrieve them from the top pocket of the service staff member cleaning the room Hopefully it can improve moving forward as I have a forgetful nature 🤦🏼

I love the hotels attitude and care for each guest . . I have had many magical stays whilst entertaining clients in our facility in the arena I have met some wonderful souls and had some great lasting chats The breakfast options is second to none, the view, the options the service - it’s fantastic

Stayed in July 2025

It was as very luxurious and extremely convenient for the O2, they have a passage way through reception into the O2, no rushing for tubes after!

Stayed in July 2025

The location

Stayed in August 2025

Had to pay more for a room this time as very booked up on this night

Always stay here for concerts Comfortable beds Excellent facilities Excellent location Lovely staff

Stayed in August 2025

Our request to cancel a cab was not carried out by the Concierge. When checking out, the car parking charge was not added to my bill, resulting in my not being able to exit the property and having to return to the hotel to rectify the matter.

Both were excellent

Stayed in July 2025

Mattress & pillows weren’t the best & fairly pricey stay.

Location to O2 was great.

Stayed in July 2025