Reviews of Mercure Tunbridge Wells Hotel 4 stars

Dear Anne, Thank you for taking the time to share your feedback. We are delighted to hear that you found your stay clean, comfortable and family-friendly, and that you enjoyed our breakfast offering. We are, however, very sorry for the impression you received on arrival. Our reception team should always make guests feel welcome and check reservation details before advising on room availability. Your comments will be shared with the team to ensure this is addressed and handled more considerately in future. We also regret that the Wi-Fi connection in your room was not as reliable as it should have been. We are reviewing this with our provider to ensure a better guest experience going forward. We do hope to welcome you back again and provide a smoother start to your stay. Kind regards John Mitchell Operations Manager

Dear Anne, Thank you for taking the time to share your feedback. We are delighted to hear that you found your stay clean, comfortable and family-friendly, and that you enjoyed our breakfast offering. We are, however, very sorry for the im… Show more

Dear Susan, Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that you found the bed comfortable, though we are truly sorry that other aspects of your visit did not meet expectations. We understand your concerns regarding the dated feel of the hotel and bar availability, and we will share these points with the team as we continue to make improvements. Please note that we are a dog-friendly hotel, which many guests appreciate, though we do recognise this may not suit everyone. With regard to parking, this is managed externally, and we appreciate that the additional cost can be disappointing. Your comments are very valuable to us, and we will use them to help us improve both our facilities and service. Kind regards John Mitchell Operations Manager

Dear Susan, Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that you found the bed comfortable, though we are truly sorry that other aspects of your visit did not meet expectations. We unders… Show more

Dear Guest, Thank you for your kind feedback and excellent rating. I’m delighted to hear that you enjoyed our convenient location, found the rooms clean and comfortable, and felt well looked after by our team. It’s wonderful to know that you found your stay to be exceptional and we hope to have the pleasure of welcoming you back again soon. Kind regards, John Mitchell Operations Manager

Dear Guest, Thank you for your kind feedback and excellent rating. I’m delighted to hear that you enjoyed our convenient location, found the rooms clean and comfortable, and felt well looked after by our team. It’s wonderful to know that … Show more

Dear Brian, Thank you for sharing your feedback with us. I’m delighted to hear that you enjoyed our location and had a positive experience in the restaurant. I’ve also noted your comments regarding the bathroom. While I’m pleased this did not detract from your overall stay, your feedback is important and will be shared with our team as we continue to review areas for improvement. We hope to welcome you back again soon. Kind regards, John Mitchell Operations Manager

Dear Brian, Thank you for sharing your feedback with us. I’m delighted to hear that you enjoyed our location and had a positive experience in the restaurant. I’ve also noted your comments regarding the bathroom. While I’m pleased this did… Show more

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us at Mercure Tunbridge Wells. I’m delighted to hear that you enjoyed a comfortable stay, found our breakfast very good, and that our location suited your needs well. Your kind comments are much appreciated and will be shared with the team. We look forward to welcoming you back again in the future. Kind regards, John Mitchell Operations Manager

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us at Mercure Tunbridge Wells. I’m delighted to hear that you enjoyed a comfortable stay, found our breakfast very good, and that our locatio… Show more

Dear Peter, Thank you for sharing your feedback following your recent stay with us at Mercure Tunbridge Wells. I am pleased to hear that you found your room clean and comfortable, enjoyed our breakfast and bar meals, and that our location and on-site parking were convenient for you. Your positive comments about these aspects are much appreciated. I also note your feedback regarding areas of the hotel that would benefit from refreshing, particularly the windows. Your comments have been shared with our team, as we are continually working to improve both our standards and the overall guest experience. We hope to welcome you back again soon. Kind regards, John Mitchell Operations Manager

Dear Peter, Thank you for sharing your feedback following your recent stay with us at Mercure Tunbridge Wells. I am pleased to hear that you found your room clean and comfortable, enjoyed our breakfast and bar meals, and that our location… Show more

Dear Ness, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards John Mitchell Operations Manager

Dear Ness, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's ap… Show more

Dear Steve, Thank you for sharing your feedback following your stay with us at Mercure Tunbridge Wells. I’m very pleased to read that you found the hotel’s facilities, location, and daytime reception team to be welcoming and helpful, and that your room was clean and comfortable. However, I am truly sorry to hear that your experience in the bar and restaurant fell short of expectations. The level of service you describe does not reflect our usual standards, and I apologise that this impacted your evening with us. Please be assured your comments will be shared with the Food & Beverage management team so that improvements can be made to ensure a much more positive and engaging experience for all our guests. We appreciate your balanced review and do hope we will have the chance to welcome you back, where I’m confident you’ll notice the improvements made. Kind regards, John Mitchell Operations Manager

Dear Steve, Thank you for sharing your feedback following your stay with us at Mercure Tunbridge Wells. I’m very pleased to read that you found the hotel’s facilities, location, and daytime reception team to be welcoming and helpful, and … Show more

Dear Ian, Thank you for taking the time to share your feedback following your stay with us at Mercure Tunbridge Wells. I am very sorry to hear of your disappointment regarding the accessibility of the room and the parking arrangements. We understand how important these facilities are, and I regret that we fell short of your expectations on this occasion. Your comments have been noted and will be taken into account when reviewing how we can better support guests requiring accessible facilities. I am pleased that you found the location convenient, and I do hope we may have the chance to welcome you back in the future for an improved experience. Kind regards, John Mitchell Operations Manager

Dear Ian, Thank you for taking the time to share your feedback following your stay with us at Mercure Tunbridge Wells. I am very sorry to hear of your disappointment regarding the accessibility of the room and the parking arrangements. We… Show more

Dear Lisa, Thank you for taking the time to share your feedback following your recent stay with us at Mercure Tunbridge Wells. I’m pleased to hear that you enjoyed many aspects of your stay, including the comfort of your room, the amenities provided, and the little touches such as the dressing gown and slippers. I am, however, very sorry to learn about the condition of the bath. This is not reflective of our usual housekeeping standards, and I will be addressing this directly with our team to ensure greater attention to detail moving forward. Your comments are very helpful in allowing us to make improvements where needed. We’re glad you had an overall enjoyable stay and hope to welcome you back again so we can provide you with an experience that is fault-free. Kind regards, John Mitchell Operations Manager

Dear Lisa, Thank you for taking the time to share your feedback following your recent stay with us at Mercure Tunbridge Wells. I’m pleased to hear that you enjoyed many aspects of your stay, including the comfort of your room, the ameniti… Show more

Dear Karen, Thank you for your kind feedback following your recent stay with us at Mercure Tunbridge Wells. I’m delighted to hear you had a relaxing experience and found your room and its facilities to be enjoyable. It’s always a pleasure to know our guests feel comfortable and receive good value for their stay. We hope to welcome you back again soon for another enjoyable visit. Kind regards, John Mitchell Operations Manager

Dear Karen, Thank you for your kind feedback following your recent stay with us at Mercure Tunbridge Wells. I’m delighted to hear you had a relaxing experience and found your room and its facilities to be enjoyable. It’s always a pleasure… Show more