Reviews of Mercure Manchester Piccadilly Hotel 4 stars
Piccadilly Plaza, Portland Street, Manchester, M1 4PH, United Kingdom
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewView
NA
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewThe bed was really big and comfortable and the bar area had a lovely view in nice area easy access to street and trams all staff really professional and polite and very helpful
Waiting for lifts took forever and always either full or end up go up even after you requested to go down our room was right next to lift so right through out the night you hear the lifts constantly going up and down till early ours of morning while trying to sleep and room was incredible small toilet was very cramped not ideal if your little big compared to other hotels I’ve stayed it very small room even our friends room was small considering the money you pay Plus on our last night we couldn’t get into our room with card or with master card so took them a while to resolve this as much as staff did get this sorted quickly
Reviewed: 4 September 2025 · Stayed in July 2025
Verified reviewReviewed: 4 September 2025 · Stayed in September 2025
Verified reviewBreakfast excellent location easy to find
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewStaff are friendly
The whole building is smaller than I expected, and it is not luxurious
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewGreat location Great staff Good food
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewRomm was all I ever wanted. The lifts were smooth and fast
The only downside was it was longer walk from piccadilly station than it looked on the map
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewBuilding
Bed
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewEfficient and smart
Nothing
Reviewed: 2 September 2025 · Stayed in July 2025
Verified reviewGreat location for the city centre. Clean and modern room.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in June 2025
Verified reviewExcellent location. Rooms were clean and comfortable. Breakfast was typical British breakfast and good quality.
My first morning I woke up to no hot water. The staff at the front desk were unapologetic and didn’t seem to register how annoying it was (I was there for work and had to be at a meeting, so didn’t have time to wait on maintenance taking a while etc). Either way, it was resolved quickly but I felt I had to make it an urgency rather than the staff taking the onus themselves. A minor point but worth noting.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThe Hotel was clean and tidy
I did not appreciate being stopped by a member of dining room staff asking if I had paid for the meal and drinks when I had paid at time of booking hotel room it made me feel like a crook I am seriously thinking of lodging a formal complaint
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation onlu
Staff were not friendly, charting to each other while we were stood waiting at reception. The bathroom needs tiling replaced where water leaks under shower screen. It was overpriced for the lack of quality. There are better hotels in the city centre, use those
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThere were insects in the bedroom!! , bins were full from previous guests, dirty bedding, bathroom was very poor condition, surfaces were sticky
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewCheck in Staff were amazing and so helpful
Needs a complete renovation, I paid willingly for an upgrade only to discover that there is not even a fridge in the room also no safe !!!
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation only
Thin walls , very basic like a travelodge . It wasn’t good value for money , very disappointing
Thank you for sharing your feedback. While we’re glad you appreciated our central location, we’re sorry to hear that the room did not meet your expectations in terms of value and comfort. Your comments are important to us and will be taken into account as we work to improve our guest experience.
Thank you for sharing your feedback. While we’re glad you appreciated our central location, we’re sorry to hear that the room did not meet your expectations in terms of value and comfort. Your comments are important to us and will be taken … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBreakfast was not hot enough. Good location
Thank you for your feedback. We’re glad you had a comfortable stay and enjoyed our central location. We apologise that the breakfast wasn’t served hot enough and will share your comments with our team to ensure improvements. We hope to welcome you back soon.
Thank you for your feedback. We’re glad you had a comfortable stay and enjoyed our central location. We apologise that the breakfast wasn’t served hot enough and will share your comments with our team to ensure improvements. We hope to welc… Show more