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Reviews of Kings Head

Welsh Street, Chepstow, NP16 5LL, United Kingdom

#23 of 25 hotels in Chepstow

Guests' Choice

Review Score

Based on 171 hotel reviews

6.3

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    8.0

  • Location

    7.6

  • Facilities

    7.0

  • Staff

    7.3

  • Value for money

    7.2

  • Free Wifi

    8.8

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Showing 1 - 25

  • Reviewed: September 4, 2025

    6.0
    Ok fair
    • Leisure trip
    • Solo traveler
    • Family Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Get woke up at 2.43am by some woman looking for her husband trying a code on my door and knocking constantly

    Comfortable

    Stayed in August 2025

  • Reviewed: September 1, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The noice was even worse than I expected... Music we don't mind much but the drunk shouting in the street is a little scary. Furthermore there were no normal bedsheets/ duvet covers, but a sort of synthetic fluffy teddy sheets. Not my taste. There is a mini kitchen but no fridge unfortunately.

    The beds were comfortable and the room spacious. The location in the centre is great, but the disco underneath ruins it. Everything was very clean!

    Stayed in August 2025

  • Reviewed: August 24, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Family Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Checking in was not fully explained. Didn't receive a message until the day after about the codes to the doors and where the rooms actually were. When we got to the pub a friend of mine was thankfully also staying in the next room and explained how it all worked. The pub is nothing to do with the bookings and the barmaid explained that everyone asks so this needs to be clearly stated. The accommodation was up two flights of stairs and the main door opens outwards not inwards. Could be hazardous in bad weather. The bathroom was lovely but due to such a big bath , no room to actually stand and dry yourself. Plus the toilet and bath were in another area through a set of doors which makes it difficult in the middle of the night. The pub below us noisy and loud. Not the landlady's fault but just so people are aware.

    The place was clean, tidy and comfortable. The owner was however painting , and we got to meet her. She was helpful and polite. We were supplied with ear plugs because of the pub below.

    Stayed in August 2025

  • Reviewed: August 21, 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was 3 different lock codes and 3 different locks working differently. Dont leave your phone to room with lock codes, when you go to bathroom, or you are in trounle. Otherwise nice place to stay.

    Location was great. Room and bathroom was renovated.

    Stayed in August 2025

  • Reviewed: July 30, 2025

    6.0
    Comfy very clean but very hot very central
    • Leisure trip
    • Couple
    • Standard Double Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Very hot

    It was clean very hot couldn’t open windows, fan blowing hot air

    Stayed in July 2025

  • Reviewed: July 13, 2025

    7.0
    nice rooms, very clean room and bathroom
    • Leisure trip
    • Group
    • Family Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    shared bathroom

    spotless but was a shared bathroom with the other room, nice and big rooms

    Stayed in July 2025

  • Reviewed: June 30, 2025

    6.0
    Great location for one nights stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    It’s above a pub, so noisy until 3:30am – the earplugs gift on arrival were the warning. We weren’t sure if the bathroom was shared or not. It wasn’t en suite; it’s down the hall but you can lock it. To get back in without juggling a torch and code, they give you a wedge to keep the bedroom door open. The problem was, we didn’t know if other rooms were occupied – meaning while one of us was in the bathroom and the other asleep, anyone could stroll straight into our room. Plus, no code arrived by email or on the website when we got there, and we had no idea which door to try or what the code was – had to call for help. Also, there was no free WiFi available or if there was we weren't told or given a code . Constructive tips: a cheap battery-powered light above the door to see the keypad in the dark, or some hall lighting, and clear info on whether other rooms are occupied or if the bathroom is shared – so you know if it’s safe to wedge the door open. Also, the open window is stiff to close, so unless you’re with someone strong, you’ll likely have to leave it open – which just adds to the noise. And since it’s got a kitchen, a mini fridge would’ve been a nice touch. That said, the door wedge, earplugs and fan show they’re listening.

    Clean place, warm shower, comfy bed, and they provided earplugs - which tells you everything you need to know about the noise levels. Above a pub, but at least they’re self-aware. Helpful owner, full marks for effort.

    Stayed in June 2025

  • Reviewed: June 25, 2025

    6.0
    Noisey!!!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pub downstairs played LOUD music till midnight. No way of going to sleep and when a Tuesday certainly not expected or welcome!!

    It was clean, not onsite so a little disappointing

    Stayed in June 2025

  • Reviewed: June 12, 2025

    7.0
    Adequate
    • Leisure trip
    • Couple
    • Family Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    No curtains and the room was light by 5am

    Very spacious

    Stayed in June 2025

  • Reviewed: May 26, 2025

    5.0
    Nice room but the music downstairs is a problem
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Terrible smell from drains in the bathroom. Loud music until 1am

    Location

    Stayed in May 2025

  • Reviewed: April 24, 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Family Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Cold and noisy

    Clean and comfortable

    Stayed in April 2025

  • Reviewed: April 17, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard Double Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Extremely noisy, loud karaoke type music playing until at least midnight, I knew it was above a pub but wasn't expecting the volume on a week day night. There was also a door in my building leading to a room playing more loud music. Just wasn't a peaceful stay sadly.

    Room was clean and tidy, didn't realise it was a communal bathroom which felt uncomfortable, location great though

    Stayed in April 2025

  • Reviewed: October 28, 2024

    5.0
    fire alarm antics
    • Leisure trip
    • Couple
    • Family Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    the fire alarm was going off at 10am and when we spoke to the owner, he said there was nothing he could do about it as he wasn't around, not very helpful whatsoever, spoke with someone else and they said it goes off regularly for hours at a time.....definitely no no

    I booked this for my son and girlfriend for her birthday as they were having drinks with friends in bar downstairs, whilst I babysat in their house, they said was very spacious and comfortable

    Stayed in October 2024

  • Reviewed: September 2, 2024

    7.0
    A convenient place to stay overnight and Wetherspoons was not far for breakfast!
    • Leisure trip
    • Solo traveler
    • Standard Double Room with Shared Bathroom
    • Stayed 1 night

    A hairdryer would have been useful. Access difficult for older or less mobile people - 2 flights of external stairs. Noise from pub below (Saturday evening) went on well past 1am and clientele were noisy departing.

    Large room, well maintained. Comfortable.

    Stayed in September 2024

  • Reviewed: August 20, 2024

    7.0
    Very average
    • Leisure trip
    • Family with young children
    • Family Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    No communication within the booking

    Location

    Stayed in August 2024

  • Reviewed: August 10, 2024

    7.0
    Good value good room
    • Business trip
    • Solo traveler
    • Standard Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The shared bathroom cause the room next door had some loud people and when staying for work you’d ideally want less noise and also having your own bathroom so you don’t have to wait for people but for the price it was very good value definitely recommend if you are on holiday or need a place for 1/2 nights

    The room or like the bed is amazing better than some 5* hotels I’ve stayed at in Hong Kong it’s also got two big beds a sink microwave and kettle

    Stayed in August 2024

  • Reviewed: July 13, 2024

    6.0
    Ideal for what we needed. Somewhere to sleep after a day at the races.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Above a pub so extremely noisy till early hrs. Dangerous steps to access the room (metal fire escape). Lots of codes to remember to access gate and doors.

    Nice big room. Clean and comfortable

    Stayed in July 2024

  • Reviewed: May 25, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Standard Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The shower didn't have anything to hold it up with and the temperature didn't work properly.

    It was clean and comfortable.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    7.0
    A pleasant stay with comfortable beds in centre of town
    • Leisure trip
    • Travelers with friends
    • Family Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The shared bathroom facilities . Tea and coffee - only 3 sachets of milk and 3 tea bags. Not enough. ** We were unable to open the windows. This was unacceptable on safety grounds. **

    Large room, comfortable beds. The lady who met us on arrival was very friendly and helpful.

    Stayed in May 2024

  • Reviewed: April 22, 2024

    6.0
    It was ok
    • Leisure trip
    • Couple
    • Standard Double Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom and toilet was shared and there was a room next door to ours. People coming in and out at all hours, slamming doors. Noise was expected at its above a pub but these people had no consideration for others and even ended up breaking the toilet seat and shower.

    It was very roomy with two double beds and it came with biscuits and tea/milk etc.

    Stayed in April 2024

  • Reviewed: April 13, 2024

    7.0
    Handy for Chepstow town centre but very noisy at night.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Shared Bathroom
    • Stayed 5 nights
    • Submitted from a mobile device

    Location was very noisy. Wednesday night karaoke in the pub below was deafening until 23:30. Traffic noise also very loud - why do the Welsh love their horns so much?

    Clean

    Stayed in April 2024

  • Reviewed: February 19, 2024

    6.0
    Pleasant
    • Couple
    • Standard Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    No coffee and sugar in the room.

    Room were clean and the place is very quiet

    Stayed in February 2024

  • Reviewed: December 31, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    No hot water

    Lovely room

    Stayed in December 2023

  • Reviewed: December 18, 2023

    7.0
    One of the best rooms we have stayed in for the money but was put off by access & toilet & bathroom not in room
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Metal outdoor staircase to access room not ideal No en-suite Although ok on our one night apparently it could be noisy from the pub below at weekends

    Really Lovely large comfortable room

    Stayed in November 2023

Showing 1 - 25

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