Reviews of Leonardo Hotel Chester 4 stars
Pepper House Pepper Street, Chester, CH1 1DW, United Kingdom
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewI took my parents to Chester for the night to celebrate my dads 82nd birthday. What a wonderful hotel indeed. Staff were excellent. The rooms were immaculate and very soundproof. Only two floors of rooms which made it feel much quieter. The location couldn’t have been better with two multi storeys 2 minutes walk away along with plenty of lovely restaurants around the area. Breakfast was very good also. Well done Leonardos. Keep up the excellent work.
Nothing.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewOur room was well equipped. 2 QUEEN-sized beds! Tea/coffee facilities. Iron and ironing board, safe and a fridge with complimentary waters (still & sparkling). Sound-proof room. Small note and birthday gift for my wife was special. Much appreciated. Thank you.
Couldn't fault it really, Just be careful stepping out of the bath. It appeared a bit high.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewAmelia was outstanding at check in. She went above & beyond to make our stay as smooth as possible by securing our dinner reservation and attending to luggage & lifts. Great shower pressure & spacious rooms.
N/A
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewBrilliant location for exploring the city. Clean, comfortable and staff are super friendly.
Reviewed: 30 August 2025 · Stayed in June 2025
Verified reviewGreat location
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation
Not keen on breakfast don’t think cater for vegetarians enough
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewFriendliness of the staff,location and modern design of hotel and rooms,breakfast facilities (buffet)
Beds were a little hard for our liking (personal preference)
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewgreat location
Dear Duangmanee, Thank you for your kind words about our hotel staff and our great location. We are glad you enjoyed your stay with us. We hope to welcome you back again for another positive experience. Warm Regards, Leonardo Hotel Chester
Dear Duangmanee, Thank you for your kind words about our hotel staff and our great location. We are glad you enjoyed your stay with us. We hope to welcome you back again for another positive experience. Warm Regards, Leonardo Hotel Cheste… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewlovely choice of breakfast food looked fresh and tasted nice and was hot
i liked everything
Dear Monique, Thank you so much for your kind words! We are thrilled to hear that you had a lovely stay with us and enjoyed our breakfast selection. We are delighted to hear that you found everything to your liking. We look forward to welcoming you back to Leonardo Hotel Chester in the future! Warm Regards, Leonardo Hotel Chester
Dear Monique, Thank you so much for your kind words! We are thrilled to hear that you had a lovely stay with us and enjoyed our breakfast selection. We are delighted to hear that you found everything to your liking. We look forward to welc… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewIt is not nice, to have a fan from some HVAC running 24 hours making low frequency noise, next your window.
Good morning Willy, Thank you for your feedback. We apologise for the disturbance caused by the HVAC noise near your window. We understand how disruptive this can be and will look into the issue to improve guest comfort. We hope to have the opportunity to welcome you back. Kind Regards, Anisa Customer Relations Executive
Good morning Willy, Thank you for your feedback. We apologise for the disturbance caused by the HVAC noise near your window. We understand how disruptive this can be and will look into the issue to improve guest comfort. We hope to have… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was excellent and the staff very helpful, especially to my disabled friend.
Perhaps a little more variety to the menu. The food we had was very good, just more choice would have been nice.
Dear Bell, Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our excellent breakfast and that our staff were helpful, especially towards your disabled friend. We appreciate your suggestion for more variety in the menu, and we will take this into consideration to improve our dining options. We hope to welcome you back in the future for another enjoyable stay! Warm regards, Leonardo Hotel Chester
Dear Bell, Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our excellent breakfast and that our staff were helpful, especially towards your disabled friend. We appreciate your suggestion f… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation, staff & the cleanliness
None
Dear Grace, Thank you for your wonderful review! We are thrilled to hear that you had a great stay at our fabulous hotel. It's fantastic to know that you found our staff to be great, especially Sundana at the bar. We will make sure to pass on your kind words to her and Beth. We are glad you enjoyed our convenient location, cleanliness, and the overall experience. We hope to welcome you back again soon! Warm regards, Leonardo Hotel Chester
Dear Grace, Thank you for your wonderful review! We are thrilled to hear that you had a great stay at our fabulous hotel. It's fantastic to know that you found our staff to be great, especially Sundana at the bar. We will make sure to … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewIt is the coziest most relaxing property ever!
Absolutely nothing , everything was spot on and perfect!!
Dear Jacklyn, Thank you so much for your wonderful review! We are delighted to hear that you found our staff amazing, helpful, and accommodating. It's great to know that you found our property to be the coziest and most relaxing. We are thrilled that everything was spot on and perfect for you. We can't wait to welcome you back for another fantastic stay! Warm regards, Leonardo Hotel Chester
Dear Jacklyn, Thank you so much for your wonderful review! We are delighted to hear that you found our staff amazing, helpful, and accommodating. It's great to know that you found our property to be the coziest and most relaxing. We ar… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewDear Claire, Thank you for your kind review! We are delighted to hear that you found our staff friendly and enjoyed our top-notch facilities. Your feedback is truly appreciated, and we hope to welcome you back to Leonardo Hotel Chester soon. Warm Regards, Leonardo Hotel Chester
Dear Claire, Thank you for your kind review! We are delighted to hear that you found our staff friendly and enjoyed our top-notch facilities. Your feedback is truly appreciated, and we hope to welcome you back to Leonardo Hotel Chester soo… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewPlenty of space for what you pay Beds were massive and very comfortable Plenty of extra amenities (coat hangars, fridge, safe, kettle with tea and mugs, smart TV, etc.) Clean Good surrounding area; close to many restaurants, bars and shops etc.
The bath/shower was quite narrow, so showering in it was a little awkward for a tall gentleman like me with fairly broad shoulders. But we only stayed for 1 night, so combined with how great everything else was, I found it to be a minor inconvenience, at worst.
Dear Daniel, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you found our rooms spacious, beds comfortable, and appreciated the extra amenities provided. We are also glad that you enjoyed the cleanliness and our convenient location near restaurants, bars, and shops. Your comment about the bath/shower size has been duly noted, and we appreciate your understanding. We hope to have the opportunity to welcome you back for another great stay in the future. Warm regards, Leonardo Hotel Chester
Dear Daniel, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you found our rooms spacious, beds comfortable, and appreciated the extra amenities provided. We are also glad that you enjoyed… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewAll staff helpful and pleasant
Dear Angela, Thank you for your wonderful review! We are delighted to hear that you enjoyed the spacious room, clean and comfortable beds, and great location. It's also fantastic to know that our staff provided helpful and pleasant service throughout your stay. We look forward to welcoming you back to Leonardo Hotel Chester in the future! Warm regards, Leonardo Hotel Chester
Dear Angela, Thank you for your wonderful review! We are delighted to hear that you enjoyed the spacious room, clean and comfortable beds, and great location. It's also fantastic to know that our staff provided helpful and pleasant ser… Show more