Reviews of Crowne Plaza London - Docklands by IHG 4 stars

Bed, steam room, swimming, availability of fresh drinking water around the hotel complex, friendly staff

The horrendous noise of machinery early in the morning, pillows were very uncomfortable, too much chlorine in the jacuzzi, made our eyes and other people's eyes saw and burning

Everything about this hotel, the staff were amazing and couldn’t help enough, it was stunning inside and the breakfast was delicious!

Nothing

Location is nice, decor in reception is nice, breakfast was very good and general ambiance was very good

The one evening reception staff we meet at arrival wasn't very welcoming. A bit frosty. It would have been good to have toiletries in the bathroom especially shower caps, sewing kit, toothbrush

Location and breakfast

Room was gorgeous, decor and staff were lovely.

Breakfast wasn’t as varied as when I’ve stayed before! When ordering pancakes for one person I got one small pancake on a little plate. There used to be smoothies, different breads and larger selection of pastries. Staff uniform isn’t very professional, the outfits look like cleaning uniforms.

Friendly and welcoming staff Very spacious standard room - good value for money Great breakfast options Spa and wellness activities were good - easy booking system for spa treatment Option of late checkout available

Would be nice to have a relaxation room in the spa

Comfortable, clean , spacious room

Everything was perfect

We had booked into the hotel for the bank holiday weekend in August. As a result, the streets around the hotel and the ExCel were very busy, so after a grueling back and forth, we were finally able to take over the parking space of a guest who was leaving behind the hotel by chance. German trade fair venues usually have ample parking, which contrasts with London's policy of reducing car traffic in the city. We weren't aware of this. However, the friendly staff were understanding and, because we had struggled to find parking and our standard room wasn't ready yet, we were upgraded to a King Superior Room with a fantastic view free of charge. I would like to take this opportunity to once again highlight the truly helpful and friendly staff, namely Gaya and Shyla, who were always attentive and provided us with tips throughout our stay. The location couldn't have been better – a 5-minute walk to the IFS Cloud Cable Cars and a 10-minute walk to the Elizabeth Line/DLR, both easily accessible with TFL Visitor Oyster Cards. We had a great view from our spacious, air conditioned room with a refrigerator (minibar) on the 4th floor, we lacked for nothing, the breakfast was excellent, and if we hadn't been so busy with our trips into the city, we would have loved to visit the great restaurant in the hotel. There is even a Tesco Express and other small shops, restaurants, and bars right around the hotel.

As already mentioned, the parking situation was less than ideal, but the fantastic view and the free room upgrade more than made up for it. There was really nothing else to complain about.

Facilities, breakfast, location, clean and comfortable, friendly staff

Pay for kids breakfast

Friendly staff , clean and tidy , comfortable rooms .

Everything was amazing

Nice rooms, good breakfast. Excellent price. Didn't have a chance to use other facilities.

Asked via email if I could arrange and pay for wine/chocolates in our rooms prior to arrival as we had 2 celebrations. Response was that they would try and provide an upgrade of 1 room (but no response re wine/chocolates). No mention of celebrations or upgrade when we arrived, which I was disappointed with as wanted it to be special for my husband and daughter.

Staff at reception/lesuire centre and cleaning staff really friendly and helpful…. Great facilities exactly what our family needed had a really good time.

Needing card to enter downstairs toilets but it is understandable. Didn’t think bar staff were the friendliest…. Defo not like other staff members in building

The staff were welcoming and explained everything when checking in. The room was a good size and it was clean.

Unfortunately I couldn't get the TV to work properly, but that's on me for not contacting anyone to come up to fix it (it was early hours when I came back to the hotel after being out). I also couldn't have room service bring my breakfast to me. On this app, it states that I could have breakfast in my room. This implies to me that it would be brought to me. Reception said I could come downstairs and take it back up to my room, but it would cause issues with my OCD. Going forward I'd like to see the ambiguity cleared up on the wording. When I highlighted this whilst checking out the receptionist did wave my late check out fee but not my early checking in fee. I'm not too worried about that but it would have been nice to be reimbursed for the breakfast I never had. 12pm check-out and 2pm check-in as standard would be awesome too. That would have saved me £40 (although the £10 late check out fee was waved as previously mentioned). I was also told (paraphrasing) that it's paramount to not leave a bad review, and I'm all for giving the establishment the opportunity to improve before moaning. However, the onus should not be on me, but on the hotel so I wouldn't even consider writing a bad review in the first place.