Reviews of Lumley Castle Hotel 4 stars

Room clean and comfortable bed, the library bar was quiet and comfortable, as a female solo traveller I felt very relaxed in the bar, the cocktails were excellent and staff very friendly and could not do enough to make you feel welcome and comfortable.

Nothing.

Beautiful castle, wonderful staff, very helpful. Amazing grounds plenty of parking.

unfortunately the room we were in looked tired and was not 4* as advertised, hope it was not all the rooms. Very difficult spiral staircase to climb which was not helped by the rope which acts as a handrail was broken in places.

The building and setting was beautiful.

Very strict particularly around breakfast. You had to book a table for breakfast. One couple in my party did not book the breakfast option, and when she was checking in could not get breakfast as it was fully booked. There were loads of empty tables in the restaurant for quite a while at our booking time. We believed that we had booked a table of four at reception for us and the remaining couple in the party but we were told very assertively when we arrived at breakfast that we had not - we were mistaken. We were given two tables beside each other with 2 metres in between? Heard another couple being told very assertively that they were early despite lots of tables being empty!

Fantastic! Did not expect such luxury.

Nothing

Every corner of the castle is absolutely magnificent. Take your time to explore the castle and the grounds. Restaurant serves good quality food, although on a more expensive side, but that's what you get at a 4 star establishment.

We attended the mystery dinner, witch we all thought was fun. The breakfast was good.

Nothing

Stunning setting , beautiful place near to Beamish

The fan didn’t work in the bathroom The cold water tap didn’t work in the bath , had to fill it with the shower .

Unique experience

Evening meal did not live up to expectations - not great value for money. More focus on the history of the castle

Excellent friendly attentive and most efficient staff who used initiative!

Bit of mould in bathroom which could be removed uding bleach. Some skirting boards could benefit from being painted.

Amazing place with character in a lovely location. Friendly staff always keen to ensure you have what you need. Top marks to the restaurant team and chefs the food was exceptional 👌

There was only two small annoyances, no communal coffee making facilities. In the restaurant there is a member of the team that really needs to pick her feet up when she walks or get footwear that fits, was ok at first but did get pretty annoying.

Rooms big bed comfy but could do with a good dusting bathroom clean staff wonderful food amazing breakfast

Just room could of been dusted more apart from that very good

Evening meal wasn't delivered to our table as had previous been described to us by the waitress, which left us feeling a little cheated considering meal for two high price. Breakfast wasn't straight forward as you needed to go walkabout to find where the food was. Not all the staff were pleasant, but this was offset by those who were. The room was lovely, as it wasn't in the court yard, but the castle itself.

It was had to read the menu in the very dim lights in the restaurant, maybe fine for people younger than us, but most of the guests looked around our age group. Reception, is also very dimly lit, so it was very difficult to check it, as almost impossible to read required information. We were supposed to be taken to our room, but the gentleman assigned to us vanished up the staff stairway with our case. So we were left to find our own way, got lost, and ended up back at reception quite awhile later. Thankfully, we were assisted this time. We couldn't use to lift, as an option, as we weren't told what floor our room was located on.

Great history

Navigating the complex route to the room

No complaints again! Our second stay and it was as fantastic as first time. Facilities,staff and our room great

Nothing

The way it looked outside was beautiful

It was so dirty I have emailed the off reception but had no reply

I cannot rate this hotel and the attentive staff highly enough, literally everything about our stay was 100% perfection.we were the guests of the day so had a room upgrade and boy did it deliver..I felt like royalty in the most comfiest of four poster beds.The evening meal and breakfast were 1st class and the team were so attentive, always on the go and were extremely accommodating..such a well presented Castle..Any hotel we stay in from now on will be measured on what Lumley Castle provided and I honestly don't know how it can be beaten!! Bonus of seeing a lovely pussycat having the roam of the Castle too !! 🏰

There was literally nothing not to like,no faults what so ever !!

The novelty of the building being a castle is the only positive of this stay, the actual operation of the building as a hotel was a massive disappointment and fell well short of expectation, along with a complete lack of customer service

The hotel is dirty in both public areas and room, every surface of the public areas was dusty and needed a good clean The room is tired, cramped, the carpet is work, the paint needs re-painting, the mattress was old, tired and lopsided and didn't get any sleep The wifi doesnt reach the guest rooms and barely works in the public areas either, even the staff can't operate the credit card terminals in the bar without moving to the corridor The staff in the bar were ill informed and had very poor customer service skills. They make things up as they go, tell guests different things. They offer low coffee tables to eat dinner on, which was uncomfortable and awkward. The atmosphere is awkward, they need better background music and create some atmosphere. It was like sitting in a nursing home with every table occupied and everyone talking softly as every table can hear each other, and they are all doing the same. Then the staff come in and you get amusement from the different stories they make up to the next table as to why something didn't work or was wrong, and as the staff member left all the tables of guests look at each other, laugh and shake their heads The food was very average and not restaurant quality and was over priced for the quality We had other peoples drinks added yo our bill The front desk staff basically ignore you anytime you walk past and check in was cold and generic. The staff in every area of this hotel need to get some personality, training in how to talk to people, and training in the hotel offerings and service

Bed comfortable very clean

Nothing was all good.

We loved the old world charm and the historical significance of the castle! The surrounding area is beautiful! The food was fantasric both dinner and breakfast.

The staff were not that friendly sadly. It felt like an effort for them to be there at reception and in the bar. The dining room staff were better and we had a lovely server for our dinner. The castle is tired inside which is to be expected for the age and the price point.