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  5. Reviews of Surbiton Luxury Garden House 19A

Reviews of Surbiton Luxury Garden House 19A

19 Warwick Grove, Surbiton, KT5 8SR, United Kingdom

#5 of 16 hotels in Surbiton

Guests' Choice

Review Score

Based on 52 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    9.0

  • Location

    9.0

  • Facilities

    8.0

  • Staff

    8.6

  • Value for money

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 19, 2025

    9.0
    Was very pleasant . And we all enjoyed the stay
    • Leisure trip
    • Group
    • Three-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    Location

    Stayed in May 2025

  • Reviewed: January 27, 2025

    8.0
    Cold showers were disappointing, but otherwise a very comformatable, cost-friendly stay.
    • Leisure trip
    • Group
    • Three-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    Showers were cold

    House was very modern, rooms were a good size, had all the facilities we needed.

    Stayed in January 2025

  • Reviewed: July 30, 2024

    7.0
    Good
    • Travelers with friends
    • Three-Bedroom House
    • Stayed 3 nights
    • Submitted from a mobile device

    house a tad tired and not what was shown in the pictures ( air brushed)

    lication was perfect for us

    Stayed in June 2024

  • Reviewed: July 5, 2024

    9.0
    We loved staying in this lovely English home!
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing.

    Everything! We loved our stay in this lovely English home! Beds were comfortable, bathrooms great and the unit had all the necessities. We felt like true locals. Close walk to station and in the vicinity of great restaurants, green grocer & Sainsbury’s. Lovely quiet neighbourhood and very safe.

    Stayed in July 2024

  • Reviewed: April 2, 2024

    8.0
    Nice location
    • Leisure trip
    • Group
    • Three-Bedroom House
    • Stayed 2 nights

    In the kitchen we really missed a coffee maker because we all like coffee and since it was a holiday it was difficult to find a restaurant to buy coffees ready for breakfast and maybe 2 chairs more will be nice.

    In general, it was good, the communication was good, although we did not meet them there was no problem. The house is clean and big enough with three floors to feel comfortable.

    Stayed in April 2024

  • Reviewed: February 7, 2024

    7.0
    Great location and value. Not luxury but livable.
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 7 nights
    • Submitted from a mobile device

    First day no WiFi and couldn’t use top room as no covering for the velum window. We noticed same issues in review 9/23. All blinds let in a lot of light and made worse with frequent security light going on with people next door. Plastic bag fitted by cleaner over the velum but fell down on the night. We fixed ourselves. Top bathroom shower fitting broken and upstairs a bit tired. Living area nice but only breakfast bar to eat at. Overall ok.

    Location excellent and good value. Host available and helpful

    Stayed in February 2024

  • Reviewed: January 16, 2024

    7.0
    Nice place good location
    • Leisure trip
    • Group
    • Three-Bedroom House
    • Stayed 3 nights
    • Submitted from a mobile device

    Just to let you know there was a bad smell of drains from the middle bathroom when we arrived and continued for our stay

    Stayed in January 2024

  • Reviewed: January 7, 2024

    7.0
    Nice house shame about the hot water going off twice
    • Leisure trip
    • Solo traveler
    • Three-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    We would have considered staying again as we are likely to need a base to visit my mother now. The mattress in the top bedroom was a bit hard. But our main (perhaps only real negative) was that the hot water suddenly stopped working both days we were there, despite being a party of 4 when the house sleeps 7. The first time was when my son was about to get in the shower and the second, my youngest was mid shower. The hosts were very quick to respond and fix the problem but I think it has happened before and wouldn’t want to rebook a property again with the prospect of this happening. It is a shame as generally it is a good house!

    We liked the house. It was overall very clean, although a dirty tray had been left in the oven. Generally very happy - well located to the shops. The purpose of our visit was to visit my mother and well located for that.

    Stayed in January 2024

  • Reviewed: October 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 4 nights
    • Submitted from a mobile device

    Double bed mattress on top floor

    Location Cleanliness

    Stayed in October 2023

  • Reviewed: September 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 6 nights
    • Submitted from a mobile device

    The high stools in the dining area were a little squeaky, might be a good idea to get those fixed. Would also be good to have a separate tumbler as the weather wasn't v good during our stay and the clothes couldn't dry easily with just the washing machine. Bit everything else was good.

    The location was convenient and safe, about 10m drive from Kingston town. There is a local Sainsbury if you need to pop down the street to get the basic necessities,as well as some restaurants on the high street. A bigger Sainsbury is also about 5 mins drive away. The owners were friendly and responsive.

    Stayed in August 2023

  • Reviewed: August 14, 2023

    8.0
    Accessibility and clean.
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 6 nights
    • Submitted from a mobile device

    Pillows are too soft.

    Location and accessibility to Kingston especially.

    Stayed in July 2023

  • Reviewed: May 17, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Three-Bedroom House
    • Stayed 4 nights

    The beds were a bit uncomfortable, the mattresses are a bit saggy, but ok

    The location was ideal for our needs, size and facilities were great

    Stayed in May 2023

  • Reviewed: May 12, 2023

    9.0
    Wonderful
    • Business trip
    • Travelers with friends
    • Three-Bedroom House
    • Stayed 3 nights
    • Submitted from a mobile device

    Great stay for our three workers. The place was nice and clean, had everything they needed.

    Stayed in May 2023

  • Reviewed: April 19, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 12 nights
    • Submitted from a mobile device

    Perhaps a comfortable chair or two in the living area could have made it a little cosier.

    Lots of room. Convenient to trains and walking trails. Well stocked with toiletries, snacks, and teas. Well stocked kitchen to be able to cook. Easy to check in. Hosts were accommodating. It was nice to have an outside private patio. Our family of 5 felt right at home and enjoyed our stay.

    Stayed in April 2023

  • Reviewed: March 13, 2023

    8.0
    just what we needed for our purposes
    • Family with young children
    • Three-Bedroom House
    • Stayed 3 nights
    • Submitted from a mobile device

    advised owners direct about some things which in our opinion would have been good to have. Potentially could upgrade to excellent

    location good. Comfortable

    Stayed in March 2023

  • Reviewed: January 1, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 4 nights
    • Submitted from a mobile device

    Great house. Great response times. Everything worked

    Stayed in December 2022

  • Reviewed: October 9, 2022

    8.0
    Very Good
    • Group
    • Three-Bedroom House
    • Stayed 4 nights
    • Submitted from a mobile device

    Hard to control the temperature (way too high), quality of mattresses.

    Good value for money, modern equipment, responsive hosts

    Stayed in October 2022

  • Reviewed: August 17, 2025

    10
    Good location and fair price
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    The hot water stopped giving heat and we were unable to get it back so I had to leave without having a shower. There was also no contact number for such an emergency which would have helped. The master bedroom was at the top of the building which meant we were furthest away from the front door. The cooking utensils need to be changed as they were unsuitable to cook with as they continually stuck and burnt food as the nonstick pan had lost its coating.

    The house was decorated well and my partner loved the bed, saying it was very comfortable. Close to local shops The kitchen diner was well placed and could seat 6 easily. Had a nice high chair for younger children Garden Corner was a nice escape with a drink after the grandchildren had gone to sleep Nice distance from world of Chessington

    Stayed in August 2025

  • Reviewed: August 10, 2025

    10
    Exactly what we needed
    • Leisure trip
    • Group
    • Three-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location and worked very well for a group of friends. Clean, easy to find and everything good quality. Would recommend.

    Stayed in August 2025

  • Reviewed: May 26, 2025

    2.0
    No longer a luxury
    • Leisure trip
    • Travelers with friends
    • Three-Bedroom House
    • Stayed 5 nights
    • Submitted from a mobile device

    Was very tired. Was once nice but was dirty. And past its best. Was no longer luxury. The top for windows above the bed had a huge crack on the glass. The top bedroom was a storage for old TVs and other things. There furniture was stained. The bed sheets were three different colours of white. Etc.. This was supposed to be a treat for our friends as the pictures look great. However it turned out to be an embarrassment.

    Position was good

    Stayed in April 2025

  • Reviewed: September 14, 2024

    10
    Great Place to Stay Good Host
    • Business trip
    • Group
    • Three-Bedroom House
    • Stayed 3 nights

    Nothing

    clean and well presented

    Stayed in September 2024

  • Reviewed: September 1, 2024

    10
    Very nice stay. Owner is very helpful and responsive. Great coffee shops and food nearby.
    • Couple
    • Three-Bedroom House
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing.

    Nice place. Clean and tons of room. Great location. Bus stop nearby. Don’t be afraid to use the bus system, it is fantastic. Kingston Upon Thames is a 15ish minute bus ride away and is a must go to.

    Stayed in August 2024

  • Reviewed: March 29, 2024

    10
    Perfect for our group stay - many kids and x2 adults
    • Leisure trip
    • Group
    • Three-Bedroom House
    • Stayed 5 nights
    • Submitted from a mobile device

    Perfect location - 12 minutes walk to station, 2 minutes to supermarket but on a quiet street parallel to one with restaurants, buses etc

    Stayed in March 2024

  • Reviewed: February 25, 2024

    10
    Exceptional
    • Business trip
    • Travelers with friends
    • Three-Bedroom House
    • Stayed 14 nights
    • Submitted from a mobile device

    Good location,, near the station and richmond park

    Stayed in February 2024

Showing 1 - 25

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