Reviews of Malmaison Edinburgh City 4 stars
21-22 St Andrew Square, Edinburgh, EH2 1AY, United Kingdom
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewLoved the hotel Reception when booking in were very efficient and made us feel so welcome We had a lovely breakfast before sightseeing We were celebrating our wedding anniversary and a big thank you for lovely Card and bottle of Prosecco which we enjoyed very much We had a lovely weekend and thank all the staff for making our stay a time to remember
We have no complaints everything was excellent
Reviewed: 8 September 2025 · Stayed in July 2025
Verified reviewCentral location, comfortable room. Room was a little bit dark but it was ok for us.
The rooms floor is below the ground level.
Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewThe location is great
I found it a dreary property. Dark walls, dark corridors, dark bathrooms
Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewWonderful location, funky/artsy vibe, great A/C!
Dark rooms need more lighting, elevators didn’t work the first couple days we were there and then had an odd floor to odd floor and even to even system.
Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewVery good location. Lovely restaurants and shops nearby
Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewExcellent location, in a quiet square, just a couple of minutes walk from the tram stop, with the hop on hop off bus stop right outside. Staff were outstanding. The room was very nice (although rather dark), with an exceptionally comfortable bed. Breakfast was excellent, with a long list of hot options cooked specially for you. I also had an excellent dinner in the restaurant. I would certainly go back.
The room was rather dark. It was impossible to access the room without stairs - there are stairs from reception to the lift. Also it was necessary to use 2 lifts in order to access the room without stairs, although the lifts worked well and this was not a problem, inevitable with an old building.
Dear Peta, Many thanks for taking the time to review your stay with us. I am delighted you had a fantastic stay with us. It is a delight to read that the team took such great care of you throughout your stay along with your meals with us in the Restaurant. It will be a pleasure to welcome you back. I note your comments on the lighting, we are working on a project to improve this in our rooms in response to guest feedback. It is the nature of the old building and the two being joined that means we have the slightly quirky layout but the team are always on hand to help. I am pleased to read that you had no issues with navigating the property. We look forward to welcoming you back again in the not too distant future. Kind Regards, Deputy General Manager
Dear Peta, Many thanks for taking the time to review your stay with us. I am delighted you had a fantastic stay with us. It is a delight to read that the team took such great care of you throughout your stay along with your meals with us in… Show more
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewLocation. Decent sized room.
The paint scheme in the rooms being a dark grey adds to the darkness of the room. A pale colour would be better and help with the light that is too subdued.
Dear George, Many thanks for taking the time to review your stay with us. I am delighted that the location suited your needs and that the room was spacious for you. We appreciate your feedback on the decor in the hotel, whilst it is not to everyone's taste we recognise that the light in the room is not sufficient. We are working on a lighting project in the future to address the feedback we receive from our guests. We hope this does not deter you from returning in the future. Kind Regards, Gary Harding Deputy General Manager
Dear George, Many thanks for taking the time to review your stay with us. I am delighted that the location suited your needs and that the room was spacious for you. We appreciate your feedback on the decor in the hotel, whilst it is not to … Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewGreat location and very friendly staff, room was nice and big, will be back.
Good afternoon, Thank you so much for your lovely feedback on your recent stay with us. I look forward to passing on your kind comments to the team today. I do hope we have the pleasure of welcoming you back again for another lovely stay with us, Best wishes, Dara Reception Manager
Good afternoon, Thank you so much for your lovely feedback on your recent stay with us. I look forward to passing on your kind comments to the team today. I do hope we have the pleasure of welcoming you back again for another lovely st… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation & friendliness of Al staff
Nothing
Good afternoon, Thank you so much for your kind feedback! I look forward to passing this onto the team. I do hope we have the pleasure of welcoming you back again in the future. Best wishes, Dara Reception Manager
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGood location
Very poor lightening. Almost impossible to see to wash/shave/hairdry in bathroom or bedroom. Breakfast laid out very strange and limited choice.
Dear Ken, Thank you for taking the time to review your stay with us. I am delighted that our central location was suitable for you, giving you access to Edinburgh. I appreciate your comments regarding the lighting in the bedrooms, we are working on a lighting project that will see this be increased in the near future. All in response to guest feedback. We hope this will not deter you from returning and we can welcome you back in the not too distant future. Kind Regards, Gary Harding Deputy General Manager
Dear Ken, Thank you for taking the time to review your stay with us. I am delighted that our central location was suitable for you, giving you access to Edinburgh. I appreciate your comments regarding the lighting in the bedrooms, we are wo… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe location of the hotel and size of room were great. Great Breakfast.
The Hotel was very dark in Decor and the room felt quite dark to spend time in. You needed lights on even during the daytime. Breakfast was great and dining room was lovely. Bar was not great and did not have any atmosphere - felt like it was hidden away and was also very dark.
Dear Lindsay, Thank you for taking the time to review your stay with us. I am delighted that you enjoyed our breakfast offering and our central location. I appreciate your feedback on the decor and lighting in the room. We are working on a project to address the feedback we have received. We do hope we can welcome you back again in the not too distant future. Kind Regards, Gary Harding Deputy General Manager
Dear Lindsay, Thank you for taking the time to review your stay with us. I am delighted that you enjoyed our breakfast offering and our central location. I appreciate your feedback on the decor and lighting in the room. We are working on a … Show more
Reviewed: 22 August 2025 · Stayed in June 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good. Location is great
Some of the electrics seemed to stop working during the night. This included the a/c so it got quite hot in the room
Dear Gillian, Many thanks for taking the time to review your stay with us. I am delighted to read that our location for suited to your needs and the breakfast set you up for the day ahead. I will feed your comments back to Maintenance regarding the electrics and the air conditioning in the room. Naturally, our team would of be delighted to assist to resolve to understand and resolve the issues experienced. We hope to welcome you back again in the not too distant future. Kind Regards, Gary Harding Deputy General Manager
Dear Gillian, Many thanks for taking the time to review your stay with us. I am delighted to read that our location for suited to your needs and the breakfast set you up for the day ahead. I will feed your comments back to Maintenance regar… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewlocation is perfect for Fringe. Staff very friendly
Couldn't sort the air con in bedroom - too cold!
Dear Nadin, Thank you for taking the time to review your stay with us. It is fantastic to read that the staff took care of you and were friendly throughout your stay. Our location is ideal for the fringe and delighted it suited your requirements. I apologise you experienced some issues with the Air Conditioning, I do hope you reported this to our team who would of been more than happy to look into this at the time. I will feed this back to our maintenance team to review to find out if there were any issues with the system in the room. I do hope we can welcome you back again in the not too distant future. Kind Regards, Gary Harding Deputy General Manager
Dear Nadin, Thank you for taking the time to review your stay with us. It is fantastic to read that the staff took care of you and were friendly throughout your stay. Our location is ideal for the fringe and delighted it suited your require… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation excellent for Tattoo and station.
Dear Sue, Thank you for taking the time to review your stay with us. I am delighted that you had an excellent stay with us, our location is indeed fantastic to explore the city and for travel connections. We hope to welcome you back again in the not too distant future. Kind Regards, Gary Harding Deputy General Manager
Dear Sue, Thank you for taking the time to review your stay with us. I am delighted that you had an excellent stay with us, our location is indeed fantastic to explore the city and for travel connections. We hope to welcome you back again i… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewSuper friendly staff, very attentive, great location
No gym or swimming pool
Dear Parisut, Many thanks for taking the time to review your stay with us. I am delighted that after staying you would love to return and we would of course be delighted to see you in the future. I will pass your kind comments onto our team who will be happy to hear your feedback. We look forward to welcoming you back in the not too distant future! Kind Regards, Gary Harding Deputy General Manager
Dear Parisut, Many thanks for taking the time to review your stay with us. I am delighted that after staying you would love to return and we would of course be delighted to see you in the future. I will pass your kind comments onto our team… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewStaff on front desk were excellent, efficient and helpful. The location cannot be topped.
A toenail found on the bedroom floor by my bed on the first night. It is so dark I wonder if they feel they can get away with not hoovering the floor.
Dear Catherine, Thank for taking the time to review your stay with is. I am delighted that you found the on the front desk to be excellent along with our location which we agree cannot be topped! It is disappointing to hear the issues with cleanliness in your room. Naturally, this is not the standards that we hold and I will raise this with our Housekeeping team. I will reach out directly as I would like to correct this for a future day. Kind Regards, Gary Harding Deputy General Manager
Dear Catherine, Thank for taking the time to review your stay with is. I am delighted that you found the on the front desk to be excellent along with our location which we agree cannot be topped! It is disappointing to hear the issues with … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified review