8.5

Reviews of Malmaison Edinburgh City 4 stars

21-22 St Andrew Square, Edinburgh, EH2 1AY, United Kingdom

  • Ethel

    Reviewed: 8 September 2025 · Stayed in September 2025

    Verified review

    Loved the hotel Reception when booking in were very efficient and made us feel so welcome We had a lovely breakfast before sightseeing We were celebrating our wedding anniversary and a big thank you for lovely Card and bottle of Prosecco which we enjoyed very much We had a lovely weekend and thank all the staff for making our stay a time to remember

    We have no complaints everything was excellent

  • Anastasia

    Reviewed: 8 September 2025 · Stayed in July 2025

    Verified review

    Central location, comfortable room. Room was a little bit dark but it was ok for us.

    The rooms floor is below the ground level.

  • Catherine

    Reviewed: 8 September 2025 · Stayed in September 2025

    Verified review

    The location is great

    I found it a dreary property. Dark walls, dark corridors, dark bathrooms

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  • Erika

    Reviewed: 7 September 2025 · Stayed in September 2025

    Verified review

    Wonderful location, funky/artsy vibe, great A/C!

    Dark rooms need more lighting, elevators didn’t work the first couple days we were there and then had an odd floor to odd floor and even to even system.

  • Bernadette

    Reviewed: 7 September 2025 · Stayed in September 2025

    Verified review

    Very good location. Lovely restaurants and shops nearby

  • Declan

    Reviewed: 7 September 2025 · Stayed in September 2025

    Verified review
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  • Peta

    Reviewed: 5 September 2025 · Stayed in September 2025

    Verified review

    Excellent location, in a quiet square, just a couple of minutes walk from the tram stop, with the hop on hop off bus stop right outside. Staff were outstanding. The room was very nice (although rather dark), with an exceptionally comfortable bed. Breakfast was excellent, with a long list of hot options cooked specially for you. I also had an excellent dinner in the restaurant. I would certainly go back.

    The room was rather dark. It was impossible to access the room without stairs - there are stairs from reception to the lift. Also it was necessary to use 2 lifts in order to access the room without stairs, although the lifts worked well and this was not a problem, inevitable with an old building.

    Property response:

    Dear Peta, Many thanks for taking the time to review your stay with us. I am delighted you had a fantastic stay with us. It is a delight to read that the team took such great care of you throughout your stay along with your meals with us in the Restaurant. It will be a pleasure to welcome you back. I note your comments on the lighting, we are working on a project to improve this in our rooms in response to guest feedback. It is the nature of the old building and the two being joined that means we have the slightly quirky layout but the team are always on hand to help. I am pleased to read that you had no issues with navigating the property. We look forward to welcoming you back again in the not too distant future. Kind Regards, Deputy General Manager

    Dear Peta, Many thanks for taking the time to review your stay with us. I am delighted you had a fantastic stay with us. It is a delight to read that the team took such great care of you throughout your stay along with your meals with us in… Show more

    Malmaison Edinburgh City
    7 September 2025
  • Alasdair

    Reviewed: 4 September 2025 · Stayed in August 2025

    Verified review
  • George

    Reviewed: 3 September 2025 · Stayed in August 2025

    Verified review

    Location. Decent sized room.

    The paint scheme in the rooms being a dark grey adds to the darkness of the room. A pale colour would be better and help with the light that is too subdued.

    Property response:

    Dear George, Many thanks for taking the time to review your stay with us. I am delighted that the location suited your needs and that the room was spacious for you. We appreciate your feedback on the decor in the hotel, whilst it is not to everyone's taste we recognise that the light in the room is not sufficient. We are working on a lighting project in the future to address the feedback we receive from our guests. We hope this does not deter you from returning in the future. Kind Regards, Gary Harding Deputy General Manager

    Dear George, Many thanks for taking the time to review your stay with us. I am delighted that the location suited your needs and that the room was spacious for you. We appreciate your feedback on the decor in the hotel, whilst it is not to … Show more

    Malmaison Edinburgh City
    6 September 2025
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  • Paddy

    Reviewed: 2 September 2025 · Stayed in September 2025

    Verified review

    Great location and very friendly staff, room was nice and big, will be back.

    Property response:

    Good afternoon, Thank you so much for your lovely feedback on your recent stay with us. I look forward to passing on your kind comments to the team today. I do hope we have the pleasure of welcoming you back again for another lovely stay with us, Best wishes, Dara Reception Manager

    Good afternoon, Thank you so much for your lovely feedback on your recent stay with us. I look forward to passing on your kind comments to the team today. I do hope we have the pleasure of welcoming you back again for another lovely st… Show more

    Malmaison Edinburgh City
    3 September 2025
  • Daniel

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review

    Location & friendliness of Al staff

    Nothing

    Property response:

    Good afternoon, Thank you so much for your kind feedback! I look forward to passing this onto the team. I do hope we have the pleasure of welcoming you back again in the future. Best wishes, Dara Reception Manager

    Malmaison Edinburgh City
    3 September 2025
  • Norma

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review
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  • Colm

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review
  • Claude

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review
  • Ken

    Reviewed: 27 August 2025 · Stayed in August 2025

    Verified review

    Good location

    Very poor lightening. Almost impossible to see to wash/shave/hairdry in bathroom or bedroom. Breakfast laid out very strange and limited choice.

    Property response:

    Dear Ken, Thank you for taking the time to review your stay with us. I am delighted that our central location was suitable for you, giving you access to Edinburgh. I appreciate your comments regarding the lighting in the bedrooms, we are working on a lighting project that will see this be increased in the near future. All in response to guest feedback. We hope this will not deter you from returning and we can welcome you back in the not too distant future. Kind Regards, Gary Harding Deputy General Manager

    Dear Ken, Thank you for taking the time to review your stay with us. I am delighted that our central location was suitable for you, giving you access to Edinburgh. I appreciate your comments regarding the lighting in the bedrooms, we are wo… Show more

    Malmaison Edinburgh City
    30 August 2025
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  • 7.0 Good
    Lindsay

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review

    The location of the hotel and size of room were great. Great Breakfast.

    The Hotel was very dark in Decor and the room felt quite dark to spend time in. You needed lights on even during the daytime. Breakfast was great and dining room was lovely. Bar was not great and did not have any atmosphere - felt like it was hidden away and was also very dark.

    Property response:

    Dear Lindsay, Thank you for taking the time to review your stay with us. I am delighted that you enjoyed our breakfast offering and our central location. I appreciate your feedback on the decor and lighting in the room. We are working on a project to address the feedback we have received. We do hope we can welcome you back again in the not too distant future. Kind Regards, Gary Harding Deputy General Manager

    Dear Lindsay, Thank you for taking the time to review your stay with us. I am delighted that you enjoyed our breakfast offering and our central location. I appreciate your feedback on the decor and lighting in the room. We are working on a … Show more

    Malmaison Edinburgh City
    24 August 2025
  • Maria

    Reviewed: 22 August 2025 · Stayed in June 2025

    Verified review
  • Gillian

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review

    Breakfast was good. Location is great

    Some of the electrics seemed to stop working during the night. This included the a/c so it got quite hot in the room

    Property response:

    Dear Gillian, Many thanks for taking the time to review your stay with us. I am delighted to read that our location for suited to your needs and the breakfast set you up for the day ahead. I will feed your comments back to Maintenance regarding the electrics and the air conditioning in the room. Naturally, our team would of be delighted to assist to resolve to understand and resolve the issues experienced. We hope to welcome you back again in the not too distant future. Kind Regards, Gary Harding Deputy General Manager

    Dear Gillian, Many thanks for taking the time to review your stay with us. I am delighted to read that our location for suited to your needs and the breakfast set you up for the day ahead. I will feed your comments back to Maintenance regar… Show more

    Malmaison Edinburgh City
    22 August 2025
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  • Nadin

    Reviewed: 18 August 2025 · Stayed in August 2025

    Verified review

    location is perfect for Fringe. Staff very friendly

    Couldn't sort the air con in bedroom - too cold!

    Property response:

    Dear Nadin, Thank you for taking the time to review your stay with us. It is fantastic to read that the staff took care of you and were friendly throughout your stay. Our location is ideal for the fringe and delighted it suited your requirements. I apologise you experienced some issues with the Air Conditioning, I do hope you reported this to our team who would of been more than happy to look into this at the time. I will feed this back to our maintenance team to review to find out if there were any issues with the system in the room. I do hope we can welcome you back again in the not too distant future. Kind Regards, Gary Harding Deputy General Manager

    Dear Nadin, Thank you for taking the time to review your stay with us. It is fantastic to read that the staff took care of you and were friendly throughout your stay. Our location is ideal for the fringe and delighted it suited your require… Show more

    Malmaison Edinburgh City
    22 August 2025
  • Sue

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review

    Location excellent for Tattoo and station.

    Property response:

    Dear Sue, Thank you for taking the time to review your stay with us. I am delighted that you had an excellent stay with us, our location is indeed fantastic to explore the city and for travel connections. We hope to welcome you back again in the not too distant future. Kind Regards, Gary Harding Deputy General Manager

    Dear Sue, Thank you for taking the time to review your stay with us. I am delighted that you had an excellent stay with us, our location is indeed fantastic to explore the city and for travel connections. We hope to welcome you back again i… Show more

    Malmaison Edinburgh City
    22 August 2025
  • Oras

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review
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  • Nigel

    Reviewed: 14 August 2025 · Stayed in August 2025

    Verified review
  • Parisut

    Reviewed: 13 August 2025 · Stayed in August 2025

    Verified review

    Super friendly staff, very attentive, great location

    No gym or swimming pool

    Property response:

    Dear Parisut, Many thanks for taking the time to review your stay with us. I am delighted that after staying you would love to return and we would of course be delighted to see you in the future. I will pass your kind comments onto our team who will be happy to hear your feedback. We look forward to welcoming you back in the not too distant future! Kind Regards, Gary Harding Deputy General Manager

    Dear Parisut, Many thanks for taking the time to review your stay with us. I am delighted that after staying you would love to return and we would of course be delighted to see you in the future. I will pass your kind comments onto our team… Show more

    Malmaison Edinburgh City
    22 August 2025
  • Catherine

    Reviewed: 12 August 2025 · Stayed in July 2025

    Verified review

    Staff on front desk were excellent, efficient and helpful. The location cannot be topped.

    A toenail found on the bedroom floor by my bed on the first night. It is so dark I wonder if they feel they can get away with not hoovering the floor.

    Property response:

    Dear Catherine, Thank for taking the time to review your stay with is. I am delighted that you found the on the front desk to be excellent along with our location which we agree cannot be topped! It is disappointing to hear the issues with cleanliness in your room. Naturally, this is not the standards that we hold and I will raise this with our Housekeeping team. I will reach out directly as I would like to correct this for a future day. Kind Regards, Gary Harding Deputy General Manager

    Dear Catherine, Thank for taking the time to review your stay with is. I am delighted that you found the on the front desk to be excellent along with our location which we agree cannot be topped! It is disappointing to hear the issues with … Show more

    Malmaison Edinburgh City
    13 August 2025
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  • Laura

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review
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