Air conditioning wasn't working in the middle of a heat wave. We did have a fan given to us though which helped slightly. Bed was broken and uncomfortable Bathroom sink didn't drain had to use kitchen sink mostly

Great location Very clean Lots of shops and restaurants close by Felt very safe Gave us full bottled shampoo, conditioner and shower gel Had basic utensils which was handy

Stayed in June 2025

The coffee was disgusting, sorry!

Big flat and clean!

Stayed in May 2025

Bed wasn't too comfortable but was good enough for one night. Says there is parking but it's really just for one car, so had to look for parking in surrounding roads which was difficult, and had to pay for it.

Despite the other reviews, we had no issues with our room. we had hot water, bathroom and bedsheets were clean. Was easy to find and get in touch with the host. We received code instructions before we arrived and everything went smoothly.

Stayed in December 2024

Shower cabin , no hot water, missing shower holder, uncomfortable bed , dirty pillowcases

Location

Stayed in November 2024

No heating or hot water you had to call them and you had to climb on top chair to Turn on electric to water heater and shower, drawers broken and just left hanging, inappropriate cutleries and plates etc

Bed and towels and provision of self service tea and mild and sugar

Stayed in October 2024

Tried to reach the host for 3 days to arrange check in with no response to either messages or phone calls despite confirmation and paying in full in advance. Never received check in information and no staff at property to help us for the entire 2 hours we tried to check in. Only received the codes after leaving an angry voicemail and contacting Booking dot com for a refund. Suddenly we received several messages including the code. Very poor customer service and communication, as we were then 2 hours late to the event I flew to London for in the first place. No replies other than the code itself to any questions we had after either.

Room was comfortable and well kept, handy location to Ealing Broadway tube station.

Stayed in August 2024

No hairdryer, no frying pan or any pan , parking on streets

Stayed in July 2024

Bed very uncomfortable. Shower head kept falling off wall. Rang few times to request new towels and did not get answer till our third day.

Location to train station was excellent.

Stayed in April 2024

It was easy to access. Nice and warm.

Stayed in December 2023

No pressure in the shower, could not wash properly. The sink plug was stuck so the water took a long time drain & the sink stayed dirty with toothpaste etc

Stayed in November 2023

Turned up after a 25 hour flight to find no towels (they did turn up) and no hot water (it did heat up)

Pretty much what we expected

Stayed in August 2023

The boiler didn't work so we had to call the host. This was very good communication and they told us how to turn it on. However, it was then very temperamental and kept going off so while one of us was in the shower the other had to monitor the boiler and turn it back on again!

The location was excellent, literally 2 min walk from tube station. Lovely area with plenty of food places and good bars. Ideal base for exploring London.

Stayed in July 2023

The property itself was ok, apart from the TV not working and the not too comfortable mattress.

Hard to find it and the directions given were inaccurate. The main entrance to the building was open and remained open and unattended for the whole of the night. There was no lock on it and the code panel entrance was disabled.

Stayed in March 2023

Bed was really uncomfortable. Room was cold and thermostat couldn't be adjusted. WiFi was not good at all.

Room was clean and adequate enough for couple of nights staying. Location was perfect. Tube station just 2 minutes away.

Stayed in February 2023

This review is hidden because it doesn't meet our guidelines.

Main entrance door lock was broken meaning anyone could enter the main stair well/lobby and even though there was a keypad lock on inner apt door It left me feeling a bit unsafe. Plug in bathroom sink was jammed closed meaning sink didn’t really drain and water from shower didn’t drain properly meaning the water backed up in the shower tray.

Close to the underground, and local supermarkets, coffee shops etc.

Stayed in August 2025

The property owner told us that our booking that we did had an error and we couldn’t made the stay. He/she was very rude on the phone and we have been waiting for 2 hours to just answer the phone. Very unprofessional.

Stayed in May 2025

The lock on the main building was broken The lock on the apartment was broken from the inside, making it impossible to secure the door. The shower was not functioning correctly; there was no shower head holder, and no hot water. There was loud music coming from another apartment at 2:00 AM. The bed was so uncomfortable- you could feel the springs!! The description mentioned parking, but there was none available. I ended up paying £16 for parking. At 11:00 PM, we were in bed when a man entered the apartment. The apartment had been double-booked, and he had been given our lock code. Because the inside lock was broken, we could not secure the door. We felt very unsafe and scared!!. We contacted the host, who apologized and promised a refund, but this never happened. They told booking.com that we did not arrive and cancelled the booking. (To get out of paying refund) They never returned our calls or responded to our messages afterward. It was a very unpleasant experience. I would advise against staying at this location unless you want a night in hell!! Avoid this place!!!

NOTHING -- AVOID!!

Stayed in February 2025

Cosy and hot

Was clean

Stayed in January 2025

It was dirty and someone walked in on us in the apartment - presumably the cleaner - but when we complained, the owner didn't even apologize.

Location where I needed it to be.

Stayed in December 2024

Broken shower slide one unit No hot water second unit No instructions how to get hot water working

Good location to train station

Stayed in January 2025

Overall a really bad stay. This property shouldn't be listed on Booking.com Front door to the property didn't lock so anyone can just walk in. Shower head broken so you had to hold it. temperature control doesnt work so it's just luke-warm water. We asked for help to fix it and were told someone would but no one showed up. Bed is awful. springs sticking up. Linen smells sour with sweat. Kitchen is really badly equipped, half-eaten packet of oats in the cupboard. Half a roll of loo paper so we had to buy our own. Wouldn't recommend.

apart from the location, there is nothing redeeming about this property.

Stayed in December 2024

We felt that the property could have been a bit more sympathetic

Didn’t stay there as was under the impression it was accessible

Stayed in June 2024

I booked this place for my parents who came to London to visit me. I asked the host if it was possible to have the code to enter just a few hours before their arrival, but he did not reply. When I asked again, he insulted me, saying I was not normal and that I shouldn't write to him anymore. I had to call Booking.com because I was worried, and only then did I receive an email with the code. We noticed that the heater and the boiler did not work, and I reported this to the host. He told me someone would come at 10 AM the next day. On top of that, the flat had an unpleasant odour, but the heater was a much bigger issue. My parents left the flat to have breakfast, and when I arrived at 9:50 AM, I saw that someone was in the property (apparently the landlord, as the host I was in touch with seemed to be just a tenant who rents the place) with no one inside, and my parents' belongings were still there. The issue with the heater was not fixed. I texted the host, complaining that someone was in the property without anyone else there, and he told me, "The landlord owns this house worth more than 6 million. You think he will take stuff from your mummy's bag?" I said that I would check if anything was missing and complain if necessary, and he told me that I needed a "mental doctor." My parents, who are not that young, slept in a cold flat and could not use hot water (so they had to take a shower with cold water) because the person who came did not fix the problem and the host did not care, and instead was rude and insulted me. This stressed me and my parents out. I cannot believe Booking.com has hosts like this one.

Stayed in June 2024