Reviews of Millennium Hotel and Conference Centre Gloucester London 4 stars

Beautiful rooms with AC, and friendly staff! Great location too, we appreciated being right near a tube station and a lot of fantastic restaurants!

Nothing

Nothing

Drilling in the morning and no A/C.

Location

The need a major renovation. Smell of mold everywhere Broken furniture

Location

They need a major makeover!

Hotel felt like it’s cozy beds were comfortable

1. The cleaning service: they didn’t not clean the room welll after the cleaning I can still see dirts on the floor and that happens after every day they clean also the bathroom it’s not cleaned enough. Even after using the mugs they didn’t clean them, they were dirty for days!!! 2- no shower gel no hand soap I had to ask

Location

The smoke smell in the room, even though I informed the stuff but the did not do anything

The location was great. The staff were very friendly and polite in greeting us, and all communal areas like the foyer looked spotlessly clean. My children liked the pastries at breakfast time.

The room was advertised as 'recently refurbished' but I'm not sure what was meant by 'recent'. There were scuff marks across the walls and red marks on the carpet under the desk that I hope were not blood. There are 2 double beds in the family room, but only 1 bedside table in the middle of them, which is inconvenient. The bathroom was in a very tired and dusty state and could do with being renewed entirely. There is no conditioner, and the hand soap in the bathroom is mounted on the wall far too high for children to be able to reach. There was no extractor fan in the bathroom so it felt very damp after we'd washed and towels did not dry properly. There are no allergens labelled at breakfast, just signs saying to ask the server. The server did not know what contained dairy so he asked the chef, who was very dismissive and in fact gave me incorrect information about the butter. For the price paid and in a central London hotel, the dairy-free/vegetarian offer was very poor. The hot buffet breakfast was also only lukewarm. Considering we had 2 children with us, I was highly annoyed that staff phoned our room once on the first night and twice on the second night, after 9pm to request payment for breakfast. I had been to reception in the day to pay and was told there was nothing outstanding. Mistakes happen, but I do not expect to have my children woken both nights of our stay by the phone ringing when they had my card details on the system as well, which they could have charged if absolutely desperate to have it paid at 9.30pm. If it is that important, I suggest that when ordering extras from the hotel link after booking, payment is requested at that time. I'll leave it there but overall very disappointed for the price paid, and won't return.

Location

Housekeeping

The prime location and size of the room

Towels and no amenities ( toiletries) available in the bathroom

The location of it

The hotel room was noticeably dusty upon arrival, and although I requested housekeeping to clean it, the dust remained and the room continued to feel unclean. In addition, the housekeeping staff had an unpleasant smell, which made the experience even more uncomfortable.

The location was ideal

The smell at the corridor