Reviews of The Jubilee Hotel West- with NEWLY REFURBISHED SPA FACILITIES - GAMESPIT - AND SMOKEHOUSE 3 stars
143/145 The Esplanade, Weymouth, DT4 7NN, United Kingdom
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewgreat food in the evening but rubbish breakfast
Bathroom to small and single bed could not sleep on it and room to hot
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThe location
The room.its self, for it to of been newly refurbished, it fixtures and fittings were not great and there was hairs all in the bathroom, bathroom door was very hard to open, bunk beds where sooo squeaky, beds where on an angle, so felt like you was rolling off the bed, head board on one of the double beds wasn't attached. The top bunk mattress had a massive yellow stain on it. wasn't attached, lamps the shads where falling off. It was ment to be a sea view, which it was but out of the smallest windows.. for how much it cost I feel wasn't worth the price
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe entertainment was really good and downstairs was lovely and the staff were funny and well mannered
The lift was absolutely tiny could hardly fit the pram in. The room was not clean at all, someone’s dirty socks and tongue bar on the floor and under the bed which wasn’t good as I have a 1 year old who could have touched it.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe location is great. The cliental, absolutely awful. There is truly nothing positive to write about this venue.
Everything. On arrival, the bar was full of budget holiday seekers. I was assured that I wouldn't be disturbed by the racket from the bar as I was on the 3rd floor. Unfortunately, at 23:30, our neighbours decided to have a domestic and the police had to be called. At 02:30, our neighbours downstairs decided to have a party, with music playing for an hour. Hotel staff only intervened following our escalations on both occasions. Our sleep was non existent. Whilst the staff did their best to mange the incidents and whilst we were offered the opportunity to move rooms, we couldn't risk another poor night sleep and came home. No refund, a half-hearted apology and off we went. There is a reason this is usually the last hotel available! I would truly avoid staying here unless you are extremely desperate, or are stuck in a monsoon and want somewhere to stay dry.
Thank you for taking the time to share your feedback. We are sorry to hear that your stay was disrupted by the behaviour of other guests. Unfortunately, on rare occasions, incidents can occur that are outside of any hotel’s control. In this instance, our team did act promptly when you raised concerns: the first disturbance required police attendance, and the second was dealt with directly by our Night Team once it was escalated. While such behaviour is not typical of our guests, we cannot pre-empt it without being informed in real time, which is why we always encourage guests to contact Reception or our Night Porters immediately. We also note that you were offered the opportunity to move rooms after these events, but this was declined. Our policy is to work with guests in real time to resolve any issues, and we believe our team did everything possible within the circumstances and offered you a fair and reasonable fix to your situation. As is standard across the industry, we do not provide refunds for nights already stayed, particularly when rooms have been used and where we offered a fair and reasonable room swap which you rejected. We regret that your stay was not as restful as you had hoped, and we do believe that we dealt with both situations you mentioned efficiently and gave you a reasonable offer of a different room. We would emphasise for future guests reading that the vast majority of our visitors have enjoyable, comfortable stays with us, as reflected in our many positive reviews. Kind regards, The Jubilee Hotel Team
Thank you for taking the time to share your feedback. We are sorry to hear that your stay was disrupted by the behaviour of other guests. Unfortunately, on rare occasions, incidents can occur that are outside of any hotel’s control. In thi… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewI took my two sons away for an overnight break and I can honestly say the hotel was so welcoming, the staff really friendly and we loved the games in the hotel. My sons especially liked the escape room and darts. I would definitely recommend the hotel as the staff were always there to help and made our stay so relaxing and stress free - thank you. Also thanks to josh for the entertainment and adding that extra fun to our stay.
Nothing this is a great hotel with great staff
Thank you so much for your wonderful feedback and for rating us so highly. We’re delighted to hear that you and your sons had such a fun and relaxing stay with us. It’s great to know you enjoyed the Games Pit, especially the escape room and darts – they’ve quickly become guest favourites. We’ll be sure to pass your kind words on to Josh, who will be thrilled to know he helped make your stay even more memorable. We really appreciate your recommendation and hope we can welcome you and your family back soon for more games, entertainment, and seaside fun. Kind regards, The Jubilee Hotel Team
Thank you so much for your wonderful feedback and for rating us so highly. We’re delighted to hear that you and your sons had such a fun and relaxing stay with us. It’s great to know you enjoyed the Games Pit, especially the escape room and… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewI stayed with my 2 children and we had a lovely time. Highlights for us were: Staff were amazing and couldn't be any more helpful. Bingo was great fun (even better as I won!) and the cocktails were delicious. The smokehouse food was really good as well. Would highly recommend and would definitely visit again.
Wish we could have stayed longer as I didnt want to leave :)
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good value with lots to choose from, had the Sunday roast as well it was lovely . The staff went out of there way to help as I booked my home journey by train the day after my checkout as I made a mistake with dates . The staff really helped and gave me a room for a extra night as it would have been too much for my asd son .
Had noisy neighbours on the last night
Thank you so much for your wonderful review and perfect scores. We’re delighted that your first visit to Weymouth was such a positive experience and that you enjoyed both our breakfast and Sunday roast. We will definitely tell our amazing kitchen team your feedback. It’s especially lovely to hear that our staff were able to step in and support you when your travel plans changed – ensuring comfort for your son and family is exactly the kind of care we want every guest to feel. We’re sorry to hear that your final night was disturbed by noisy neighbours. While this is thankfully rare, our team is always available 24 hours a day to step in if alerted in real time, and we’ll continue working hard to make sure all our guests can enjoy a peaceful stay. We look forward to welcoming you and your family back again in the future, and hopefully next time everything will be perfect from start to finish. Kind regards, The Jubilee Hotel Team
Thank you so much for your wonderful review and perfect scores. We’re delighted that your first visit to Weymouth was such a positive experience and that you enjoyed both our breakfast and Sunday roast. We will definitely tell our amazing k… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe room was spacious and clean
Only one person greeted at the beginning she was lovely but stuff were not welcoming and no where to be seen Very small lift for pushchairs and luggage
Thank you for taking the time to leave us your feedback. We’re pleased to hear you found your room spacious, clean, and comfortable. We’re sorry if you felt the team were not as visible or welcoming as you expected beyond your first greeting. We normally pride ourselves on being attentive and approachable, so we’ll be sharing this with our reception management team to make sure we’re giving every guest the same warm welcome throughout their stay. With regards to the lift, we do try to be transparent – The Jubilee Hotel East is a Grade II listed building, and the lifts are smaller than those you’d find in a modern property. For guests with larger pushchairs or extra luggage, our reception team is always happy to help with bags or advise on the best routes through the building. We hope overall you enjoyed your stay in Weymouth and would love the chance to welcome you back again. Kind regards, The Jubilee Hotel Team
Thank you for taking the time to leave us your feedback. We’re pleased to hear you found your room spacious, clean, and comfortable. We’re sorry if you felt the team were not as visible or welcoming as you expected beyond your first greeti… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewRoom size
Some staff were rude and accused us of lying about a situation that staff a member had caused. Due to this situation we felt unsafe and vulnerable and as I was away with my daughter and two young grandchildren felt we needed to leave the hotel early
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewNew building, in city center, clean and comfortable
Thank you so much for your kind words and perfect scores! We’re delighted you enjoyed your stay and found everything clean, comfortable, and well-located. It’s always rewarding to hear such positive feedback, and we’re so pleased you felt your visit was well worth it. We’d love to welcome you back again on your next trip to Weymouth. Kind regards, The Jubilee Hotel Team
Thank you so much for your kind words and perfect scores! We’re delighted you enjoyed your stay and found everything clean, comfortable, and well-located. It’s always rewarding to hear such positive feedback, and we’re so pleased you felt … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewRoom we had was overall good, silver sea view, didn’t disappoint. check in at reception was great, however the online portal was not quick and didn’t really save any time for myself or the reception staff. Breakfast was very good value. Overall staff were excellent and professional. Rooms were clean but minor issues could be seen if you checked closely. Shower was good and hot. Lack of toiletries. tea tray well stocked.
Breakfast staff were not very organised and needed some training, for the first 5 mins no staff were on hand, bread and milk ran out. Balcony table and chairs need updating.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewBreakfast was well set up decent choice
Could of been a discount for eating off the menu
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location was amazing and the view. It was very clean the staff were amazing. The food was excellent especially the carvery the best carvery we have ever had. No faults with the hotel at all.
Nothing.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLoved the hotel location and facilities. Bed were fairly comfortable but the sofa bed could definitely do with a mattress topper!
Some loud noise from the main road and no fridge in the room to keep any drinks or medication cool
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe staff were all friendly and helpful. My room was clean and well equipped with everything I needed. Excellent location too
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe Sunday roast beef was excellent!!
The fish&chips . Batter was hard
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewStaff lovely and entertainment in evenings
Not that I didn't like because old building so cannot be changed but lots of stairs and difficult to be quiet in corridor with creaking floors and doors
Reviewed: 24 August 2025 · Stayed in June 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewBreakfast was fantastic staff were lovely
Room had balls of ginger hair on the floor so walked round it with socks or shoes on
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe cooked breakfast was ok and the location was great, right over the road from the beach and attractions.
No ventilation or air vent in tiny shower room Flat compacted pillows, one pillowcase had someone else's grubby face marks all over it, hadn't been changed. Wifi didn't work, or it may have but it was so slow we gave up. Very loud around the room could easily hear other guests all night stomping up and down stairs and coming in through main door. Room was stifling hot with no air con, cigarette smell on everything, we were ground floor and had the window open slightly at night hoping for breeze- a loud, rude indian man pushed our blinds open and stuck his head in through our window asking to be let in the block, abruptly asking where reception is, what rooms these are and that he didn't have a key?! Vile man woke our baby up. It was very intrusive and a real safety concern. Staff member apologised and asked our room number and that was it, we were half expecting some sort of good will gesture on checkout but they did absolutely nothing.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe mattress was so old and uncomfortable. Had no comfort at all. When you laid on the bed you could feel the base as the mattress had no support at all