Reviews of Orange Tree 3 stars
45 Kew Road, Richmond Town, Richmond upon Thames, TW9 2NQ, United Kingdom
#1 of 7 hotels in Richmond upon Thames
Guests' ChoiceReview score
Based on 479 hotel reviews
8.8Score breakdown
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Cleanliness
9.2
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Comfort
9.2
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Location
9.5
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Facilities
8.9
-
Staff
9.3
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Value for money
8.6
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Free WiFi
8.8
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Reviewed: 22 August 2025
Susan
United Kingdom8 reviews9.0“Lovely place ideal location .”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
The tv at the end of the bed it took over the room and spoilt the calmness of it . No lift so as a person with mobility issues found it hard to go to the top floor
I liked all the room it was very calm and peaceful . Had my dog with me and she was made very welcome
Stayed in July 2025
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Reviewed: 21 August 2025
Hendrik
South Africa39 reviews7 helpful votes9.0“Great stay.”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Beautiful rooms, central location, fresh, clean. Nice breakfasr
Stayed in August 2025
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Reviewed: 19 August 2025
Jedintheglyn
United Kingdom21 reviews1 helpful vote10“Great location, beautiful room and very friendly, helpful staff”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
Bed was very firm - not to our taste but appreciate that's a personal opinion. Veggie breakfast - suggestion: lose the 'sausage' they are like cardboard! Best veggie breakfasts are those which don't include meat substitutes - much prefer more veg (avocado/beets etc)
we were upgraded to room 11 and what a room! stunning! roll top bath, huge shower, lovely aspect, great decor, very tempting minibar! Breakfast was good. Staff exceptionally helpful!
Stayed in August 2025
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Reviewed: 14 August 2025
Geraint
United Kingdom9 reviews10“We had a great overnight stay at the Orange Tree. The staff were friendly and accommodating and the complimentary contin”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Large comfortable bedroom with unique character, so different to chain hotels.
Stayed in August 2025
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Reviewed: 10 August 2025
Karen
United Kingdom4 reviews9.0Superb- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
The staff were really friendly. Lovely room, great breakfast & good location
Stayed in August 2025
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Reviewed: 3 August 2025
Steve
United Kingdom50 reviews5 helpful votes10“Highly recommend staying here”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
The staff were brilliant, the room spotless and the best stocked fridge we have seen. The facilities in the room were perfect with some very nice touches.
Stayed in August 2025
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Reviewed: 3 August 2025
Clare
United Kingdom32 reviews3 helpful votes10“A lovely base for exploring Richmond”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Excellent location, lovely room, extremely comfortable
Stayed in August 2025
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Reviewed: 20 July 2025
Sue
United Kingdom38 reviews5 helpful votes8.0“Classy rooms above a busy pub in central Richmond”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
A few defects in the room that needed to be flagged up - loose loo seat and leaky shower tray. Staff at breakfast not very on the ball - slow to take order and missing glasses and cutlery on buffet. Top floor is accessed by many stairs and would not suit anyone with mobility issues.
Great location opposite the station. Stunning premium room with lovely decor, roll-top bath and huge comfy bed. Mini-bar well stocked with drinks and snacks for a nightcap. Very quiet up on the top floor. Good breakfast and lunch in bar. Very helpful reception staff.
Stayed in July 2025
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Reviewed: 13 July 2025
Edward
United Kingdom6 reviews8.0Very good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Whilst essential, the air conditioning in the room was a bit noisy. Also unfortunately the external condensing units were on a flat roof directly outside our room window and they were also noisy in the night. Also the building could do with a refurbishment as the decor is looking tired.
The staff were excellent, polite and friendly. Really tried to make our stay enjoyable. The location was good as we visited Kew Gardens, which was within easy reach. We also had a lovely evening meal on the premises.
Stayed in July 2025
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Reviewed: 10 July 2025
Steve
United Kingdom3 reviews10“Wonderful! Makes a change from the usual corporate bland rooms”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Not much… maybe clean the roof / balcony outside the window and remove the old towel… very little to moan about…
So friendly staff… room was awesome never known it was in a pub! Amazing shower. aC was perfect!
Stayed in July 2025
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Reviewed: 10 July 2025
Kenneth
Ireland5 reviews10“Excellent stay, really nice vibe at the property and excellent staff who were helpful. Lovely breakfast and great amenit”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Everything
Stayed in July 2025
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Reviewed: 8 July 2025
Nikki
New Zealand43 reviews2 helpful votes10“Could not fault this lovely property and friendly staff”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
The utmost in gorgeousness
Stayed in June 2025
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Reviewed: 7 July 2025
Kim
United States1 review8.0“The room was clean and quiet. The staff was friendly but hard to find.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
Took us a while to figure out the lights and air conditioner and no one would answer the phone when we called for help (multiple times). We finally figured it out - it's very different from the US. In general, the staff for the hotel was hard to locate. No one was ever in the hotel office, they didn't respond to messaging on the bookings app and they never answered the phone.
The room was clean and quiet. The shower was very nice.
Stayed in July 2025
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Reviewed: 4 July 2025
Karen
United Kingdom72 reviews10 helpful votes9.0“Another lovely night’s stay at the orange Tree”- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Lovely pub and very nice rooms, beautifully decorated
Stayed in June 2025
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Reviewed: 17 June 2025
Paul
South Africa25 reviews2 helpful votes9.0“Excellent”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
Great location close to the station, restaurants Ann’s shops. Great staff at reception who go the extra mile. You can’t go wrong choosing this gem
Stayed in June 2025
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Reviewed: 1 June 2025
Diane
United Kingdom7 reviews10“Wonderful”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
Everything was wonderful we have booked again for July this year and may next year
Stayed in May 2025
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Reviewed: 12 May 2025
Vasile
United Kingdom7 reviews10Exceptional- • Family with young children
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Everything was great
Stayed in May 2025
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Reviewed: 8 May 2025
Adam
United Kingdom6 reviews10“Comfortable boutique hotel”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
Fantastically comfortable room and a terrific bathroom. The hotel is ideally placed near to the Railway Station in Richmond. The staff were really lovely and worked very hard over the course of a really busy weekend.
Stayed in May 2025
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Reviewed: 5 May 2025
Nicola
United Kingdom8 reviews10“Wonderful”- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Couldn't get the TV sound to work, but I wasn't bothered enough to ask for help.
Lovely room, friendly staff, great food and drink, quirky and warm decor. Great shower and gorgeous toiletries.
Stayed in May 2025
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Reviewed: 27 April 2025
Noa
Israel20 reviews3 helpful votes10“Highly recommend this place, the location, food, rooms and staff were wonderful and I would stay there again in a heartb”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
- • Submitted via mobile
No elevator- but got help with the bags to the room. Also the WiFi wasn’t great in our room, but it was working great at the bar. Other than that, it was perfect!
Lovely place, great rooms, amazing staff! Breakfast was unbelievable!
Stayed in April 2025
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Reviewed: 4 April 2025
Laura
United Kingdom12 reviews9.0“Great, convenient stay with lovely staff.”- • Business trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
It was very hot in my room but that MAY have been me.
Very convenient for work in London with great transport links. GREAT shower and comfortable bed.
Stayed in April 2025
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Reviewed: 3 April 2025
Rachel
United Kingdom6 reviews10“Fabulous, will definitely stay here again!”- • Business trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
The staff were exceptional. Friendly, nothing was too much trouble. I had a busy work morning of meetings before checking out and breakfast in my room was offered in a warm & friendly way. I’d definitely stay at the Orange Tree again. Great location, lovely comfy clean rooms and fabulous helpful team of people looking after you.
Stayed in April 2025
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Reviewed: 1 April 2025
Mary
United Kingdom8 reviews1 helpful vote10“We were very impressed and really enjoyed our stay! We will be back! Thankyou🙏”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Bed was a little hard … could do with a mattress topper… and softer pillows!
Very polite, charming and welcoming receptionist who kindly upgraded our room! Our room was lovely and had everything we needed.
Stayed in March 2025
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Reviewed: 25 March 2025
Joanne
United Kingdom4 reviews9.0Superb- • Business trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
TV didn’t work on room 8 and the milk left on the tea trolley had gone off
Accessibility
Stayed in March 2025
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