Reviews of The Selwyn, Richmond 4 stars
48 Sheen Road, Richmond Town, Richmond upon Thames, TW9 1AW, United Kingdom
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewLocation to transport
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe rooms were very small. Difficult to get around with 2 suitcases
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewIt’s very quaint and styled nicely
As a single female traveller the accomodation made me feel isolated and lonely. My room was down the end of a long corridor and after 8 nights I had no positive contact with staff and I felt invisible. They tried to charge me for breakfast charged to my room, but I didn’t eat there. I didn’t feel welcome.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewVery comfortable and pleasant hotel. Staff great. Not too busy. Rooms on smaller side for cases bit without big cases very comfortable
Rooms were small side but it wasn’t a problem if you didn’t have big cases. The comfort made up for it. A fridge is always a good addition for people that are travelling for long periods
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in July 2025
Verified reviewThe location was brilliant.
The room was too small to walk around the bed. There wasn’t much wardrobe space either.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewlocation/ staff/ appreciated the hand towels
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewGood location
On flight path to Heathrow. Quite noisy perhaps ear plugs should be available for light sleeper
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewVery plush furnishings super comfortable bed staff very polite and good on site parking
Nothing
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation excellent Also staff very helpful and attentive
Nothing
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLovely hotel, near Richmond centre. Good location for exploring the area. Rooms well equipped , comfy bed and lovely decor. Breakfast options were good and high standard of food. Car parking on site. Plentiful local restaurants
Dear Andrew, Thank you for sharing your experience. We’re delighted you enjoyed our convenient location, comfortable rooms, and breakfast offerings. It’s wonderful to hear that our parking and nearby restaurants added to your stay. Your feedback is truly appreciated and helps us maintain high standards. We would be pleased to welcome you back anytime. For any further assistance, please feel welcome to reach out. Kind regards, Alessandro Reception Front Office Team The Selwyn Hotel
Dear Andrew, Thank you for sharing your experience. We’re delighted you enjoyed our convenient location, comfortable rooms, and breakfast offerings. It’s wonderful to hear that our parking and nearby restaurants added to your stay. Your f… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewI have never seen a room that small!
Dear Barbara, Thank you for your feedback. We regret the room size did not meet your expectations. As a historic property, some rooms are more compact, but we’re happy to assist with alternative options for future stays, subject to availability. We hope you enjoyed your time in Richmond and London and would be pleased to welcome you back. For any further assistance, please feel welcome to contact us. Kind regards, Alessandro Reception Front Office Team The Selwyn Hotel
Dear Barbara, Thank you for your feedback. We regret the room size did not meet your expectations. As a historic property, some rooms are more compact, but we’re happy to assist with alternative options for future stays, subject to availab… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewCracking little hotel in Richmond
Dear Christian, Thank you for your kind words! We're so pleased you enjoyed your stay at our little hotel in Richmond. We hope to welcome you back again soon! Best regards, Heli & Team.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewWe moved rooms as the tv was not working, very helpful
Nothing
Dear Graham, Thank you for your feedback! I'm sorry to hear about the issue with the TV, but I'm glad our team was able to assist and help you move rooms smoothly. We always aim to ensure our guests are comfortable and well taken care of. If there's anything else we can do to make your stay even better, please don’t hesitate to let us know. Best regards, Heli.
Dear Graham, Thank you for your feedback! I'm sorry to hear about the issue with the TV, but I'm glad our team was able to assist and help you move rooms smoothly. We always aim to ensure our guests are comfortable and well taken c… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGenerally Very Clean. Air condition g worked well and wasn’t noisy. Bed very comfortable without dips in mattress from previous clients. Tea and coffee making facilities. Very good iron and ironing board.
Hard to get to taps in bathroom as glass shower panel did not move.
Dear Fiona, Thank you very much for taking the time to share your feedback. We're delighted to hear that you found the room clean, the bed comfortable, and the amenities—like the air conditioning, tea and coffee facilities, and ironing board—up to standard. Your comfort is very important to us, and it's wonderful to know these details helped make your stay enjoyable. We also appreciate your comment regarding the bathroom taps. Your feedback is valuable, and we will certainly look into this to see how we can improve accessibility and ease of use. We hope to welcome you back again soon! Best regards, Heli & Selwyn Team
Dear Fiona, Thank you very much for taking the time to share your feedback. We're delighted to hear that you found the room clean, the bed comfortable, and the amenities—like the air conditioning, tea and coffee facilities, and ironing… Show more
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewIt is a beautiful hotel located in one of the best parts of London. Staff was very friendly and went above and beyond especially Umesh and Hailey. We stayed here with kids and really enjoyed our experience.
There was nothing in particular that we didn't like. Everything was upto the mark!
Dear Sugat, Thank you so much for your wonderful review! We're absolutely delighted to hear that you and your family had such an enjoyable stay with us. It’s always a pleasure to welcome guests traveling with children, and we’re thrilled that you found everything up to the mark. A special thank you for mentioning Umesh and Hailey — we’ll be sure to pass along your kind words to them. They’ll be so happy to know they made a positive impact on your experience. We truly appreciate your feedback and hope to welcome you back again soon for another memorable stay in London. Kind regards, Heli & Team.
Dear Sugat, Thank you so much for your wonderful review! We're absolutely delighted to hear that you and your family had such an enjoyable stay with us. It’s always a pleasure to welcome guests traveling with children, and we’re thrill… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLovely hotel that had a really nice vibe. Cute little bar, lovely rooms, staff were great. Great base for visiting Kew.
Dear Kayleigh, Thank you so much for your kind words! We're so pleased to hear you enjoyed the vibe of the hotel, found the rooms lovely, and had a great experience with our team. It’s also wonderful to know our location served as a perfect base for your visit to Kew. We truly appreciate you taking the time to share your feedback and hope to welcome you back again soon! Best regards, Heli & Team.
Dear Kayleigh, Thank you so much for your kind words! We're so pleased to hear you enjoyed the vibe of the hotel, found the rooms lovely, and had a great experience with our team. It’s also wonderful to know our location served as a pe… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewWe loved it. Especially the room we got the second time around!
The rooms close to the elevator can be noisy. But if you don’t mind this, no issues.
Dear Stefani, Thank you so much for your wonderful feedback—we’re delighted to hear that you loved your stay and especially enjoyed the room you stayed in on your second visit! We appreciate your note regarding the proximity of some rooms to the elevator and the associated noise. While many guests find this a non-issue, we understand it can be more noticeable for some. Please feel free to let us know in advance of your next visit if you’d prefer a room located further from the elevator—we’ll be more than happy to accommodate where availability allows. It would be a true pleasure to welcome you back. For any future arrangements or preferences, please feel welcome to reach out—we remain at your full disposal. Warm regards, Alessandro Reception Front Office Team The Selwyn Hotel
Dear Stefani, Thank you so much for your wonderful feedback—we’re delighted to hear that you loved your stay and especially enjoyed the room you stayed in on your second visit! We appreciate your note regarding the proximity of some rooms… Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified review