Reviews of Radisson Blu Hotel, Durham 4 stars
Frankland Lane, Durham, DH1 5TA, United Kingdom
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Reviewed: 7 September 2025 · Stayed in June 2025
Verified reviewReviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 6 September 2025 · Stayed in August 2025
Verified reviewClean and comfortable. Large room. Great breakfast.
Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewReviewed: 6 September 2025 · Stayed in August 2025
Verified reviewReviewed: 6 September 2025 · Stayed in August 2025
Verified reviewBreakfast at the hotel was really good.
Nothing
Thank you for taking the time to leave your feedback. I hope we can welcome you back in the future. Kind Regards, Martine
Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewVery good evening meal and spa facilities
Thank you for your feedback. We’re pleased you enjoyed the location, friendly staff, evening meal, and spa facilities. We look forward to welcoming you again. Kind regards, Lisa
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewClean and comfortable nice friendly staff behind the bar.. liked the filtered water station and ice.
Booked superior room.. just looked like a standard room to me not worth £143 for one night without breakfast
Thank you for your feedback. We’re pleased you found the hotel clean, comfortable, and enjoyed our friendly team and facilities. We’re sorry the superior room did not meet your expectations and appreciate your comments, which help us improve. Best regards, Lisa
Thank you for your feedback. We’re pleased you found the hotel clean, comfortable, and enjoyed our friendly team and facilities. We’re sorry the superior room did not meet your expectations and appreciate your comments, which help us improv… Show more
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewPaying extra for car parking.
Thank you, Rodney, for your feedback. We’re pleased you enjoyed the location and overall stay. We’ve noted your comments regarding parking charges and will keep them in mind as we review our services. Kind regards, Lisa
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewthe room was lovely refurbished but not that clean so much dust
dusty toom dreadful over proved breakfast
Thank you, Charlotte, for your feedback. We’re glad you liked the refurbished room, but we’re truly sorry about the cleanliness and breakfast experience. Your comments will be shared with our team to improve, and we hope to offer you a much better stay in the future. Thank you, Lisa
Thank you, Charlotte, for your feedback. We’re glad you liked the refurbished room, but we’re truly sorry about the cleanliness and breakfast experience. Your comments will be shared with our team to improve, and we hope to offer you a much… Show more
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewComfy beds, decent sized room, friendly staff, great views.
Expensive nightly stay in comparison with hotels of a similar standing. No little extras such as biscuits with the tea/coffee in the room, paper coasters in the room to protect the furniture. We have had these in similar hotels.
Thank you for your feedback and for highlighting the positive aspects of your stay, including our comfy beds, friendly staff, and great views. We appreciate your comments regarding value for money and the little extras like biscuits and coasters. We will certainly take this on board as we continually strive to enhance our guests’ experience. We hope to welcome you back in the future. Best regards, Lisa
Thank you for your feedback and for highlighting the positive aspects of your stay, including our comfy beds, friendly staff, and great views. We appreciate your comments regarding value for money and the little extras like biscuits and co… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewlocation convenient for walking into city suite spacious in size breakfast good selection
air conditioning in suite ineffective during night glass door to bathroom meant bedroom illuminated if bathroom used during night insufficient drawers / shelves for storage
Thank you for your feedback. I will pass along your comments in regards to the room and air conditioning. Kind Regards, Martine
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe location was excellent for our travel purposes and within walking distance of the city facilities.
The extra payment for parking facilities but do realise that most parking in cities is at a premium
Thank you for taking the time to leave your review. I hope we can welcome you back soon. Kind Regards, Martine
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe hotel is only a 5 minute walk over the river into the centre of Durham, but is set in a quiet location. We had a great stay here. We liked the standard of the room which was modern, clean, comfortable and spacious. Breakfast was the best we've had in a while in a hotel. It's a buffet, and you can order extra items such as poached eggs. The buffet itself gave a large choice of hot and cold food. Both the food and drinks on offer were of high quality.
The rooms can be quite pricey. The hotel car park is £19 per day, or £14 if paid at reception. We parked in the NCP car park next door (£6.45 for 24 hours).
Thank you for taking the time to leave a review. I am pleased to read that you enjoyed the Breakfast, we do receive high prise for it. I do hope that you plan to return to us in the future. Kind Regards, Martine
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThe staff, location and view were excellent.
Only 1 lift operating. No bar fridge in room, you had to go out to lift foyer for water and ice. Complimentary teas, hot chocolate etc not replenished. The heavy banging of closing doors, either room or service doors, vibrated the walls, which were very disturbing.
Thank you for taking the time to leave your feedback. I do apologise about the out of action elevator, thankfully we managed to contact our contractor immediately to report this. As we are currently undergoing a refurbishment we do not advertise fridges as an amenity, they are something that we are looking at possibly of implementing. I am sorry that you have not found the water and ice stations as convenient, we have installed these as a way to limit our rubbish as much as possible. I do hope that we can welcome you back in the future. Kind Regards, Martine
Thank you for taking the time to leave your feedback. I do apologise about the out of action elevator, thankfully we managed to contact our contractor immediately to report this. As we are currently undergoing a refurbishment we do not adve… Show more
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewEverything!
Nothing!
Thank you for your feedback, we hope to welcome you again soon
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewFriendly staff, good breakfast and well located
Thank you for your feedback
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThank you for your feedback, I am so pleased you managed to make use of the onsite leisure facilities
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewExpensive car park. Expensive breakfast.
Thank you for your feedback
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation, view, comfortable (though slightly tired looking) room, very good breakfast and bar food, mostly excellent staff.
Unimpressive shower, bland and slightly overpriced restaurant food, no coffee maker or biscuits in room!
Thank you for taking the time to leave a review. I am pleased to say that we are currently undergoing a full refurbishment so I will of course pass your comments along. Kind Regards, Martine
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewExcellent hotel!
It was all good!
Thank you for you review. I hope that we can welcome you back in the future. Kind Regards, Martine
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe food was amazing
We liked everything
Thank you for your feedback. We are delighted that you enjoyed your stay, and look forward to welcoming you back next time Kindest Regards Katie