Very good evening meal and spa facilities

Stayed in August 2025

Booked superior room.. just looked like a standard room to me not worth £143 for one night without breakfast

Clean and comfortable nice friendly staff behind the bar.. liked the filtered water station and ice.

Stayed in September 2025

Paying extra for car parking.

Stayed in September 2025

dusty toom dreadful over proved breakfast

the room was lovely refurbished but not that clean so much dust

Stayed in September 2025

Expensive nightly stay in comparison with hotels of a similar standing. No little extras such as biscuits with the tea/coffee in the room, paper coasters in the room to protect the furniture. We have had these in similar hotels.

Comfy beds, decent sized room, friendly staff, great views.

Stayed in September 2025

air conditioning in suite ineffective during night glass door to bathroom meant bedroom illuminated if bathroom used during night insufficient drawers / shelves for storage

location convenient for walking into city suite spacious in size breakfast good selection

Stayed in September 2025

The extra payment for parking facilities but do realise that most parking in cities is at a premium

The location was excellent for our travel purposes and within walking distance of the city facilities.

Stayed in August 2025

The rooms can be quite pricey. The hotel car park is £19 per day, or £14 if paid at reception. We parked in the NCP car park next door (£6.45 for 24 hours).

The hotel is only a 5 minute walk over the river into the centre of Durham, but is set in a quiet location. We had a great stay here. We liked the standard of the room which was modern, clean, comfortable and spacious. Breakfast was the best we've had in a while in a hotel. It's a buffet, and you can order extra items such as poached eggs. The buffet itself gave a large choice of hot and cold food. Both the food and drinks on offer were of high quality.

Stayed in September 2025

Only 1 lift operating. No bar fridge in room, you had to go out to lift foyer for water and ice. Complimentary teas, hot chocolate etc not replenished. The heavy banging of closing doors, either room or service doors, vibrated the walls, which were very disturbing.

The staff, location and view were excellent.

Stayed in September 2025

Nothing!

Everything!

Stayed in September 2025

Friendly staff, good breakfast and well located

Stayed in September 2025

Expensive car park. Expensive breakfast.

Stayed in August 2025

Unimpressive shower, bland and slightly overpriced restaurant food, no coffee maker or biscuits in room!

Location, view, comfortable (though slightly tired looking) room, very good breakfast and bar food, mostly excellent staff.

Stayed in August 2025

It was all good!

Excellent hotel!

Stayed in August 2025

We liked everything

The food was amazing

Stayed in August 2025

Having to pay a rather large sum to use the carpark.

Excellent location, spacious rooms, friendly staff.

Stayed in August 2025

The parking cost was £14 per day When booking the room, I was offered an upgrade. When we arrived, we went to our room 210, and it was a standard room that was disgusting. The chair in the room was dirty and tired looking. The bathroom glass screen didn't stay in the position and was constantly swinging open, mark all over the walls, and the headboard was flaking faux leather all over the bed. I went back to reception, and she stated that the room was awaiting modernising, I was offered my upgraded at that point, room 415. When I went to the second room, it was covered in dust, but it was 100% better than the first room. The spa was an absolute disgrace. As it was a Saturday evening, I thought that it might be a little quieter. As when got to the pool. The pool side was covered with empty plastic glasses and paper cups all over, no water at the poolside, and two blokes sat with their phones out. The women's changing rooms had litter in the showers and disused sanitary applicants in the toilets, one changing cubicle. There was also a lift out, which meant only one lift in use the whole time we were there.

The location, 5 minutes from town centre The second room was modern.

Stayed in August 2025

Good location, very clean, friendly staff and leisure facilities included in the price

Stayed in August 2025

We didn't use their car park. We used the NCP car next door as it was half price.

The hotel staff were very helpful and friendly. The room was clean and comfortable. The hotel was conveniently located for city centre with beautiful views of the river. Would definitely book this hotel again.

Stayed in August 2025

Superb hotel facilities were great ,room was clean ,staff were extremely helpful &kind to us would definatley go back 10mins from trainstation .

Stayed in August 2025

Delayed check in, very poor WiFi, uncomfortable bed… not great for the price paid.

Location was excellent.

Stayed in August 2025

TV set up not easy to get precisely what we wanted.

Location. Size of room. Size and ambience of the public areas

Stayed in August 2025

Clean, stylish, central hotel. Facilities covered everything we needed. Staff very welcoming and helpful.

Stayed in August 2025

Neighbours waking us up at 00.27 arguing for half an hour until my husband had to call for security. Then could not get back off to sleep after that 😡😡😡

Location

Stayed in August 2025