It's a beautiful building and the staff are very friendly and attentive. The tour of the building is worth doing if you like a bit of history and want to see some of the suites. The restaurants are lovely and offer set lunch menus, the al carte menu is a bit expensive. The spa and pool area are great too.

Stayed in August 2025

Everything at Raffles was perfect. No complaints.

We loved absolutely everything about our stay at Raffles! We will never forget the amazing greeting we received from Benedict, the wonderful service provided by Dean at the hotel main desk and of course the incomparable guidance provided by Raffles sommelier, Heidi.

Stayed in July 2025

the only thing we didn't like was the fact that there was an additional service fee for each day of the stay, which we were not aware of and which we could not resign from. and maybe the coffee at breakfast could use some work. apart from that - all great!

Raffles at OWO was the best choice I could have made for that trip. Outstanding service and personel that made all of our dreams and wishes come true, which made it an unfortgettable experience for a special occasion. All the little birthday touches, room upgrade, earlier check-in, welcome champagne - we were excited already at the beginning. And then the room itself, being spacious, light, very clean, elegant; the swimming spool and the spa exceeded everything we could have hoped for, absolutely the best we've experienced at a hotel. scrumpcious breakfasts at an extraordinary restaurant, with impeccable service. great, well-equipped evening bar. and one of the most extraordinary elements - the location. we felt luxurious and well-taken care of. absolutely the top spot to stay at while in London.

Stayed in August 2025

Nothing

Everything

Stayed in June 2025

Style

How it was refurbished

Stayed in April 2025

Amazing hotel and the staff working there can’t do enough to be accommodating. Such a beautiful hotel and facilities.

Stayed in March 2025

Incredible stay. Very good service from lovely people which made it feel like home from home. Beautiful room and very comfortable beds. Nothing was too much trouble which made for a very relaxing stay with large suitcases and taxis to arrange. The building is beautiful and the attention to maintaining original details was special. There are tours in the morning given by the staff. We left too early for breakfast for a flight but there was tea, coffee and freshly pressed juices available in the lobby area which was thoughtful.

Stayed in January 2025

Beautiful and historic property. Staff are wonderful

Stayed in March 2025

not applicable.

It is one of the best hotels we have ever stayed in. Amazing building, unbelievable SPA, like in heaven, one of the best gyms, delicious food in restaurants. Everything was perfect about our stay.

Stayed in February 2025

Nothing

We had an amazing stay at Raffles OWO. The staff were exceptional, from check in to leaving, and made our stay memorable. We had dinner and breakfast in the drawing room which was really lovely. We would definitely stay again.

Stayed in February 2025

For the cost, the rooms were a little small and basic compared with other London hotels.

Beautiful spa, and lovely staff. Very impressive building.

Stayed in November 2024

Drinks and cocktails are very nice with great ingredients, but are a bit expensive.

The hotel is lovely all the history and architecture. Raffels have done a fantastic restoration. Plenty of staff to serve and help nothing is too much. Room is lovely clean and comfortable love all the toiletries and extra items you might need.

Stayed in December 2024

Nothing

All thanks to miss Anna

Stayed in December 2024

Service was very slow. Very limited Gluten free options. Staff were not very helpful or interested.

The Decor.

Stayed in December 2024

Breakfast location great

Stayed in November 2024

We loved everything!

Stayed in October 2024

Didn’t think breakfast was particularly good

Great location and stunning historic building. Staff were largely fantastic. Spy bar pretty fun but wouldn’t spend the night there!

Stayed in October 2024

The staff emphasizes the building’s history but the confusing warren of drafty halls retains the aura of its past as an elaborate government office building. It is near various important sites but is located in a crowded touristy area. Although Raffles seems to strive for excellence, it falls short of great London hotels like Claridges.

Raffles OWO is a good hotel in a beautifully designed historic building. Our room was quite comfortable with numerous convenient features. Service was uneven — sometimes excellent and sometimes wanting.

Stayed in September 2024

Nothing

A beautiful hotel rich in history, fascinating architecture, fabulous attentive staff a must visit when in London.

Stayed in September 2024

It isn’t that I didn’t like it, this is more of a comment to help improve a little …: I found that the housekeeping staff didn’t refill the drawer with for example Q-tips and make-up remover pads on a daily basis. I was there for four days. However,, in all fairness, I didn’t mention anything to any member of staff. On an occasion when I did mention something, for example when I first arrived, I found the wardrobe did not provide a section for longer-hanging clothes like trousers and evening dresses. One phone call and housekeeping staff IMMEDIATELY solved the problem for me.

The breakfast buffet was wonderful. It was quality over quantity. The various bread was excellent in a country that is perhaps more known for its white, pre-cut toast bread. The home-made jam was wonderful. I can’t find sufficient adjectives to describe how delightful and beyond over-the-top I found everything.

Stayed in September 2024

Going home

EVERY member of staff is completely focused on achieving the highest level of customer care. That, partnered with such an iconic building, steeped in world history, makes for an unforgettable experience

Stayed in July 2024

Nothing really - it's very expensive but the hotel is exceptional so for a special occasion it's worth it.

This hotel is beautiful - the building is amazing, with such interesting history. The staff were exceptional, breakfast was delicious and the spa is one of the best I've ever seen at a hotel. We had the pool all to ourselves before breakfast.

Stayed in August 2024

Nothing not to like in all honesty.

Staff almost fell over themselves to offer assistance and to ensure that the stay was enjoyable and relaxing with no stress at all. The Hotel was incredibly clean and the staff were exceptionally pleasant.

Stayed in August 2024

There was nothing not to like about our short but relaxing stay！

Continental breakfast health and varied im a relaxing breakfast lounge. A fantastic location in a traditional style hotel right in the heart of central London.

Stayed in June 2024