Reviews of Crowne Plaza - Belfast by IHG 4 stars

Dear Kat, Thank you for your recent stay with us. Please accept our sincere apologies for any disappointment caused regarding access to our leisure facilities. We understand how important this part of the stay can be, and we’re sorry that your experience did not meet expectations. For future reference, all reservations, particularly those made through Booking.com, are informed at the time of booking that use of the leisure centre must be booked in advance. This is in place to ensure a comfortable and enjoyable experience for all our guests and to avoid overcrowding. We truly regret any inconvenience this may have caused during your visit and appreciate your understanding. Should there be anything else we can do to assist or improve your experience, please do not hesitate to let us know. Should you choose to stay with us again, we’d be delighted to assist with any advance bookings to help ensure a smooth and enjoyable experience. Kind regards, Madalina Constantin Assistant Front Office Manager

Dear Kat, Thank you for your recent stay with us. Please accept our sincere apologies for any disappointment caused regarding access to our leisure facilities. We understand how important this part of the stay can be, and we’re sorry that… Show more

Dear Mr Daniel, Thank you so much for your kind words, we’re delighted to hear you had a fantastic stay with us! We appreciate your feedback regarding the sparkling water in the fridge. We'll certainly take this into consideration, and still water can absolutely be arranged for any future stays, just let us know your preference. We hope to welcome you back to Crowne Plaza Belfast again soon. Kind regards, Madalina Constantin Assistant Front Office Manager

Dear Mr Daniel, Thank you so much for your kind words, we’re delighted to hear you had a fantastic stay with us! We appreciate your feedback regarding the sparkling water in the fridge. We'll certainly take this into consideration, a… Show more

Dear Mr John, Thank you for taking the time to share your lovely feedback. We’re so pleased to hear you enjoyed your spacious, well-stocked room and that everything you needed was provided. It’s also great to know that the water fountain in the corridor was a convenient touch for you. We truly appreciate your kind comments and hope to have the pleasure of welcoming you back to Crowne Plaza Belfast in the near future. Kind regards, Madalina Constantin Assistant Front Office Manager

Dear Mr John, Thank you for taking the time to share your lovely feedback. We’re so pleased to hear you enjoyed your spacious, well-stocked room and that everything you needed was provided. It’s also great to know that the water fountain… Show more

Dear Anonymous, Thank you for your kind words and for taking the time to share your experience with us. We’re delighted to hear you enjoyed our location, found our team welcoming, and appreciated the facilities on offer. Your comments mean a lot to us. We also appreciate your feedback regarding the pricing. We continuously review our rates to remain competitive while maintaining the quality of service and amenities our guests expect. That said, your input is valuable and will be taken into consideration. We hope to have the pleasure of welcoming you back to Crowne Plaza Belfast again soon. Kind regards, Madalina Constantin Assistant Front Office Manager

Dear Anonymous, Thank you for your kind words and for taking the time to share your experience with us. We’re delighted to hear you enjoyed our location, found our team welcoming, and appreciated the facilities on offer. Your comments me… Show more

Dear Mary, Thank you so much for your kind words. We're absolutely delighted to hear that you and your family had such a positive experience with us. It’s great to know you found the hotel clean, comfortable, and child-friendly, and that the kids' menu was a hit! Your special mention of our staff being helpful means a lot, we’ll be sure to pass your comments on to the team. We’re so pleased everyone was happy and we look forward to welcoming you back to Crowne Plaza Belfast again soon. Warm regards, Madalina Constantin Assistant Front Office Manager

Dear Mary, Thank you so much for your kind words. We're absolutely delighted to hear that you and your family had such a positive experience with us. It’s great to know you found the hotel clean, comfortable, and child-friendly, and … Show more

Dear Luke, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our team did not meet your expectations. This is certainly not the level of service we aim to provide, and your comments have been noted and shared with the relevant departments for review. If you're willing to share more details about your experience, we would appreciate the opportunity to understand what went wrong and how we can improve moving forward. We do hope you’ll consider giving us another chance to provide you with the standard of service we’re known for. Kind regards, Madalina Constantin Assistant Front Office Manager

Dear Luke, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our team did not meet your expectations. This is certainly not the level of service we aim to provide, and your comments have … Show more

Dear Anonymous, Thank you for taking the time to share your lovely feedback following your recent stay with us. We're so pleased to hear you enjoyed the family-friendly atmosphere, the food in the bar, and found the playroom brilliant, it's great to know these touches made your stay enjoyable. Thank you also for letting us know about the fridge in Room 40. We’re sorry it wasn’t working as expected and will pass this on to our maintenance team to ensure it’s promptly looked into. We really appreciate your kind words and hope to welcome you and your family back to Crowne Plaza Belfast again soon. Kind regards, Madalina Constantin Assistant Front Office Manager

Dear Anonymous, Thank you for taking the time to share your lovely feedback following your recent stay with us. We're so pleased to hear you enjoyed the family-friendly atmosphere, the food in the bar, and found the playroom brillian… Show more

Dear Richard, Thank you for sharing your feedback following your recent stay with us. We're so pleased to hear you loved the hotel overall, though we're sorry to learn that the bed and pillows were not as comfortable as you had hoped. Your comfort is very important to us, and we regret that this impacted your experience. We’ll be sure to pass your comments on to our housekeeping and maintenance teams for review. We also appreciate your note about the location. While we are a little outside the city centre, we hope the peaceful setting and on-site amenities added to the overall experience. Thank you again for your comments, they help us to continue improving. We hope to have the opportunity to welcome you back in the future. Kind regards, Madalina Constantin Assistant Front Office Manager

Dear Richard, Thank you for sharing your feedback following your recent stay with us. We're so pleased to hear you loved the hotel overall, though we're sorry to learn that the bed and pillows were not as comfortable as you had ho… Show more

Dear Laura, Thank you for taking the time to share your lovely feedback. We’re delighted to hear you enjoyed your clean and comfortable room and appreciated the little touches we provide. It’s great to know the water machine by the lift was a convenient feature for you! We look forward to welcoming you back to Crowne Plaza Belfast in the near future. Warm Regards, Madalina Constantin Assistant Front Office Manager

Dear Laura, Thank you for taking the time to share your lovely feedback. We’re delighted to hear you enjoyed your clean and comfortable room and appreciated the little touches we provide. It’s great to know the water machine by the lift … Show more

Dear Carlene, Thank you so much for your detailed and kind feedback following your recent stay with us at Crowne Plaza Belfast. We’re thrilled to hear you enjoyed our convenient location, comfortable and spotless rooms, and the friendly, helpful service from our team, especially Jobin and Beata, who will be delighted to hear your kind words. It’s great to know you appreciated the vegan options, efficient breakfast service, and the little touches like the taxi box and lobby assistance. We always strive to make our guests’ experience as seamless and enjoyable as possible, so your feedback is truly rewarding. We’re also glad you enjoyed our leisure facilities and had a restful night’s sleep. Your recommendation means a lot to us. We look forward to welcoming you back again soon! Warm Regards, Madalina Constantin Assistant Front Office Manager

Dear Carlene, Thank you so much for your detailed and kind feedback following your recent stay with us at Crowne Plaza Belfast. We’re thrilled to hear you enjoyed our convenient location, comfortable and spotless rooms, and the friendly, … Show more