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Reviews of Thatchers East Horsley 4 stars

Guildford Rd, East Horsley, KT24 6TB, United Kingdom

#2 of 2 hotels in East Horsley

Guests' Choice

Review score

Based on 1186 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.8

  • Facilities

    8.1

  • Staff

    8.8

  • Value for money

    8.4

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 30 August 2025

    7.0
    Nice hotel but needs more attention to details
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No aircon in room & quilt too thick for summer. No safe in room. Room quite dark. Particularly need brighter lights in bathroom for purposes of putting on makeup/contact lenses. Bottom sheet on bed not large enough to tuck under mattress so had to smooth out every time I turned over in the night! Veggie Full English came with black pudding!!😳

    Nicely decorated

    Stayed in August 2025

  • Reviewed: 29 August 2025

    9.0
    Away for a mini break blown away by the service quality and atmosphere
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Beautiful building nestled in a stunning location. Lovely rooms Clean and well maintained

    Stayed in August 2025

  • Reviewed: 28 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    Choice for breakfast could have been wider. If not English breakfast, very limited options

    Very nicely presented room. Spacious and comfortable

    Stayed in August 2025

  • Reviewed: 28 August 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good value

    Stayed in August 2025

  • Reviewed: 28 August 2025

    8.0
    Great value for money, lovely hotel.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Didn’t dislike anything about the hotel, perhaps a bin in the bathroom, a smart tv, but that’s nit-picking.

    Staff lovely, especially the breakfast staff working really hard on a busy bank holiday Monday. Room was a good size, light & airy, clean. Location was lovely, in the countryside, lots of national trust houses nearby, 20 mins drive to Guildford.

    Stayed in August 2025

  • Reviewed: 28 August 2025

    8.0
    Nice place, would use again
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was a little warm (had all windows open)

    Very comfortable

    Stayed in August 2025

  • Reviewed: 27 August 2025

    9.0
    Excellent!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Well located, very comfortable newly refurbished room. Excellent breakfast

    Stayed in August 2025

  • Reviewed: 27 August 2025

    9.0
    Exceptional hotel
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    WiFi a little weak

    The hotel is well presented, well equipped rooms, great staff. I would recommend evening meal, restaurant and bar offers a varied menu selection.

    Stayed in July 2025

  • Reviewed: 27 August 2025

    8.0
    Nice hotel and good value for money
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    We stayed in one of the unrefurbished rooms which was ok but it was quite tired and needed updating. Also bathroom wasn't as clean as you would like. There were long hairs on the floor and a partially used soap bar in the shower.

    Location was good, public areas like the reception, bar and restaurant were very nice. Room was a good size and beds were comfortable. All on all good value for money

    Stayed in August 2025

  • Reviewed: 26 August 2025

    9.0
    My mini-break
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing to dislike really (but) they were still refurbishing some of the rooms so you could hear some drilling on occasion.

    Great hotel, recently refurbished, in a lovely (country) area. Good breakfast/restaurant and bar area. Felt very comfortable staying there as a solo traveller. You do need a car to stay here.

    Stayed in August 2025

  • Reviewed: 25 August 2025

    9.0
    Excellent stay, friendly staff, 10 miles from Chessington World of Adventures
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    A floor lamp/lamp in the room would have been great! The WiFi was really poor in our room.

    The staff were all friendly and helpful. The restaurant staff had good understanding of the menu which meant choosing a gluten free meal was easy. At breakfast, they cooked gluten free sausages for me, and they had gluten free bread too. The rooms were spacious, clean and really smart. Beds were comfy and shower was superb!

    Stayed in August 2025

  • Reviewed: 25 August 2025

    8.0
    Excellent on the whole, very convenient for Wisley
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No lift

    We had refurbished rooms which were very nice

    Stayed in August 2025

  • Reviewed: 25 August 2025

    9.0
    Would recommend to family and friends
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful property, finished to a very high standard

    Stayed in August 2025

  • Reviewed: 23 August 2025

    7.0
    It's ok.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    menu was over priced, kitchen was slow and even though restaurant had plenty of seating wad told we'd have to sit in the bar, there were no tables left, so we went down the road for a Chinese.

    Nice hotel and staff friendly, plenty of parking.

    Stayed in July 2025

  • Reviewed: 22 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Location was very convenient for the things we had planned to do. Restaurant and bar areas very pleasant. Plenty of parking and outside space.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Perfect located on the way to the shuttle/ferry. Receptionist was helpful when wifi didn’t work in the cottage (hotel was partly closed due to renovation) Room was big

    Stayed in August 2025

  • Reviewed: 22 August 2025

    8.0
    A great stay. Perfect place for visiting RHS Wisley which is only a few minutes away.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    There wasn’t anything we didn’t like.

    The room was clean and comfortable and the main areas of the hotel were well presented and very clean and welcoming.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    7.0
    The hotel was a great place to stay and value for money
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately we ended up waiting 45 minutes for breakfast because our order was lost or forgotten. The breakfast itself was very good.

    Stayed in August 2025

  • Reviewed: 20 August 2025

    8.0
    Lovely hotel
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Stayed in one of the old rooms, cleanliness in the room wasn't the best, very strange smell in the room and looking very tired. The bed was comfortable, but the room was excessively hot.

    The hotel is in a locely area, has a shop within walking distance and some nice pubs. The hotel, communal areas have recently been refurbed and look fantastic. All the staff were very helpful and friendly, especially the young man on reception and Diego in the restaurant at breakfast. Breakfast was fab too. Would definitely visit again once all the rooms have been refurbed.

    Stayed in August 2025

  • Reviewed: 20 August 2025

    8.0
    Exactly what was required for a one night stay
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    A lovely full breakfast

    Stayed in August 2025

  • Reviewed: 20 August 2025

    8.0
    Nice stay
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted via mobile

    Bad smell from the cupboard and poor WiFi signal

    Staff really friendly

    Stayed in August 2025

  • Reviewed: 20 August 2025

    7.0
    A pleasant stay but not perfect
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 1 night

    Beer was flat ,some items of cooked breakfast were cold

    Comfortable room dinner was excellent

    Stayed in August 2025

  • Reviewed: 19 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    nothing

    nice refurbished room. good sized bathroom. free parking.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    9.0
    Great 2 night break
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Newly refurbished room, new bathroom, very comfy beds, nice breakfast

    Stayed in August 2025

Showing 1 – 25

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