Guildford Rd, East Horsley, KT24 6TB, United Kingdom
#2 of 2 hotels in East Horsley
Guests' ChoiceBased on 1186 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.8
Facilities
8.1
Staff
8.8
Value for money
8.4
Free WiFi
7.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 August 2025
Lindsey
United KingdomNo aircon in room & quilt too thick for summer. No safe in room. Room quite dark. Particularly need brighter lights in bathroom for purposes of putting on makeup/contact lenses. Bottom sheet on bed not large enough to tuck under mattress so had to smooth out every time I turned over in the night! Veggie Full English came with black pudding!!😳
Nicely decorated
Stayed in August 2025
Reviewed: 29 August 2025
Robert
United KingdomNothing
Beautiful building nestled in a stunning location. Lovely rooms Clean and well maintained
Stayed in August 2025
Reviewed: 28 August 2025
Edita
United KingdomChoice for breakfast could have been wider. If not English breakfast, very limited options
Very nicely presented room. Spacious and comfortable
Stayed in August 2025
Reviewed: 28 August 2025
Phillip
United KingdomGood value
Stayed in August 2025
Reviewed: 28 August 2025
Cerys
United KingdomDidn’t dislike anything about the hotel, perhaps a bin in the bathroom, a smart tv, but that’s nit-picking.
Staff lovely, especially the breakfast staff working really hard on a busy bank holiday Monday. Room was a good size, light & airy, clean. Location was lovely, in the countryside, lots of national trust houses nearby, 20 mins drive to Guildford.
Stayed in August 2025
Reviewed: 28 August 2025
Robert
United KingdomRoom was a little warm (had all windows open)
Very comfortable
Stayed in August 2025
Reviewed: 27 August 2025
Richard
United KingdomNothing
Well located, very comfortable newly refurbished room. Excellent breakfast
Stayed in August 2025
Reviewed: 27 August 2025
Jason
United KingdomWiFi a little weak
The hotel is well presented, well equipped rooms, great staff. I would recommend evening meal, restaurant and bar offers a varied menu selection.
Stayed in July 2025
Reviewed: 27 August 2025
Craig
United KingdomWe stayed in one of the unrefurbished rooms which was ok but it was quite tired and needed updating. Also bathroom wasn't as clean as you would like. There were long hairs on the floor and a partially used soap bar in the shower.
Location was good, public areas like the reception, bar and restaurant were very nice. Room was a good size and beds were comfortable. All on all good value for money
Stayed in August 2025
Reviewed: 26 August 2025
Moira
United KingdomNothing to dislike really (but) they were still refurbishing some of the rooms so you could hear some drilling on occasion.
Great hotel, recently refurbished, in a lovely (country) area. Good breakfast/restaurant and bar area. Felt very comfortable staying there as a solo traveller. You do need a car to stay here.
Stayed in August 2025
Reviewed: 25 August 2025
Charlotte
United KingdomA floor lamp/lamp in the room would have been great! The WiFi was really poor in our room.
The staff were all friendly and helpful. The restaurant staff had good understanding of the menu which meant choosing a gluten free meal was easy. At breakfast, they cooked gluten free sausages for me, and they had gluten free bread too. The rooms were spacious, clean and really smart. Beds were comfy and shower was superb!
Stayed in August 2025
Reviewed: 25 August 2025
Karen
United KingdomNo lift
We had refurbished rooms which were very nice
Stayed in August 2025
Reviewed: 25 August 2025
Lynn
United KingdomBeautiful property, finished to a very high standard
Stayed in August 2025
Reviewed: 23 August 2025
Sal
United Kingdommenu was over priced, kitchen was slow and even though restaurant had plenty of seating wad told we'd have to sit in the bar, there were no tables left, so we went down the road for a Chinese.
Nice hotel and staff friendly, plenty of parking.
Stayed in July 2025
Reviewed: 22 August 2025
Andrew
United KingdomLocation was very convenient for the things we had planned to do. Restaurant and bar areas very pleasant. Plenty of parking and outside space.
Stayed in August 2025
Reviewed: 22 August 2025
M
NetherlandsPerfect located on the way to the shuttle/ferry. Receptionist was helpful when wifi didn’t work in the cottage (hotel was partly closed due to renovation) Room was big
Stayed in August 2025
Reviewed: 22 August 2025
Darren
United KingdomThere wasn’t anything we didn’t like.
The room was clean and comfortable and the main areas of the hotel were well presented and very clean and welcoming.
Stayed in August 2025
Reviewed: 21 August 2025
Richard
United KingdomUnfortunately we ended up waiting 45 minutes for breakfast because our order was lost or forgotten. The breakfast itself was very good.
Stayed in August 2025
Reviewed: 20 August 2025
Lisa
United KingdomStayed in one of the old rooms, cleanliness in the room wasn't the best, very strange smell in the room and looking very tired. The bed was comfortable, but the room was excessively hot.
The hotel is in a locely area, has a shop within walking distance and some nice pubs. The hotel, communal areas have recently been refurbed and look fantastic. All the staff were very helpful and friendly, especially the young man on reception and Diego in the restaurant at breakfast. Breakfast was fab too. Would definitely visit again once all the rooms have been refurbed.
Stayed in August 2025
Reviewed: 20 August 2025
Andy
United KingdomA lovely full breakfast
Stayed in August 2025
Reviewed: 20 August 2025
Liam
United KingdomBad smell from the cupboard and poor WiFi signal
Staff really friendly
Stayed in August 2025
Reviewed: 20 August 2025
Valerie
United KingdomBeer was flat ,some items of cooked breakfast were cold
Comfortable room dinner was excellent
Stayed in August 2025
Reviewed: 19 August 2025
Gary
United Kingdomnothing
nice refurbished room. good sized bathroom. free parking.
Stayed in August 2025
Reviewed: 19 August 2025
Paul
United KingdomNothing
Newly refurbished room, new bathroom, very comfy beds, nice breakfast
Stayed in August 2025
Buckow, Germany
Yogyakarta, Indonesia
Kraków, Poland
Bellefonte, USA
Seaforde, UK
Pedasí Town, Panama
Tacuarembó, Uruguay
Trin, Switzerland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content