There was barely enough shower gel left in the dispenser for one shower.

The room was comfortable, the staff were friendly and the food was tasty

Stayed in September 2025

The room did not have any complimentary water or biscuits. The room and bathroom had very low lighting which I found difficult for shaving etc. also the bathroom had a spider web complete with resident spider in corner {note to cleaner}. Unfortunately the we had to wait almost an hour for our dinner to be served (due to coach party of 40) being present at dinner in separate room. We were not told this until we started to complain about time taken to serve our meal. The Manager was very apologetic saying he was not aware of this until last minute. However, we pointed out that we should have been warned before we sat down. Everybody got a free drink but it did not compensate for a spoiled evening particularly as it was our Anniversary.

the room was very spacious and comfortable. The hotel was modern and well furnished and decorated to a good standard. Staff were accommodating and friendly.

Stayed in September 2025

Bloody Car park. I have had two tickets from the private firm that looks after it even though I thought I had filled the form in at reception. They did however cancel it. You do have to go back to them(hotel) and they were helpful and apologised for the mistake. As usual the letter from the car park people was its usual unpleasant self saying they had been trying to get in touch when had not- court action etc,etc ……..still all ended well thanks to the hotel staff !

All good, good room, good bar and good food.

Stayed in July 2025

Room a little jaded in places.

Large room, plenty of parking, satisfactory breakfast, nice general seating areas, pleasant staff. restaurant on site.

Stayed in August 2025

None

Near to RHS Wisley, free parking, breakfast included was very good. Bar and restaurant service both good. Evening meal good value and good portion size

Stayed in August 2025

Wi-Fi was non existent in the room in spite of the advertising literature. Room booked was on 3rd floor with NO LIFT! Fortunately the helpful staff found us a ground floor alternative.

Breakfast was great.Staff were also very helpful.

Stayed in August 2025

No aircon in room & quilt too thick for summer. No safe in room. Room quite dark. Particularly need brighter lights in bathroom for purposes of putting on makeup/contact lenses. Bottom sheet on bed not large enough to tuck under mattress so had to smooth out every time I turned over in the night! Veggie Full English came with black pudding!!😳

Nicely decorated

Stayed in August 2025

Nothing

Beautiful building nestled in a stunning location. Lovely rooms Clean and well maintained

Stayed in August 2025

Choice for breakfast could have been wider. If not English breakfast, very limited options

Very nicely presented room. Spacious and comfortable

Stayed in August 2025

Good value

Stayed in August 2025

Didn’t dislike anything about the hotel, perhaps a bin in the bathroom, a smart tv, but that’s nit-picking.

Staff lovely, especially the breakfast staff working really hard on a busy bank holiday Monday. Room was a good size, light & airy, clean. Location was lovely, in the countryside, lots of national trust houses nearby, 20 mins drive to Guildford.

Stayed in August 2025

Room was a little warm (had all windows open)

Very comfortable

Stayed in August 2025

Nothing

Well located, very comfortable newly refurbished room. Excellent breakfast

Stayed in August 2025

WiFi a little weak

The hotel is well presented, well equipped rooms, great staff. I would recommend evening meal, restaurant and bar offers a varied menu selection.

Stayed in July 2025

We stayed in one of the unrefurbished rooms which was ok but it was quite tired and needed updating. Also bathroom wasn't as clean as you would like. There were long hairs on the floor and a partially used soap bar in the shower.

Location was good, public areas like the reception, bar and restaurant were very nice. Room was a good size and beds were comfortable. All on all good value for money

Stayed in August 2025

Nothing to dislike really (but) they were still refurbishing some of the rooms so you could hear some drilling on occasion.

Great hotel, recently refurbished, in a lovely (country) area. Good breakfast/restaurant and bar area. Felt very comfortable staying there as a solo traveller. You do need a car to stay here.

Stayed in August 2025

A floor lamp/lamp in the room would have been great! The WiFi was really poor in our room.

The staff were all friendly and helpful. The restaurant staff had good understanding of the menu which meant choosing a gluten free meal was easy. At breakfast, they cooked gluten free sausages for me, and they had gluten free bread too. The rooms were spacious, clean and really smart. Beds were comfy and shower was superb!

Stayed in August 2025

No lift

We had refurbished rooms which were very nice

Stayed in August 2025

Beautiful property, finished to a very high standard

Stayed in August 2025

menu was over priced, kitchen was slow and even though restaurant had plenty of seating wad told we'd have to sit in the bar, there were no tables left, so we went down the road for a Chinese.

Nice hotel and staff friendly, plenty of parking.

Stayed in July 2025

Location was very convenient for the things we had planned to do. Restaurant and bar areas very pleasant. Plenty of parking and outside space.

Stayed in August 2025

Perfect located on the way to the shuttle/ferry. Receptionist was helpful when wifi didn’t work in the cottage (hotel was partly closed due to renovation) Room was big

Stayed in August 2025

There wasn’t anything we didn’t like.

The room was clean and comfortable and the main areas of the hotel were well presented and very clean and welcoming.

Stayed in August 2025

Unfortunately we ended up waiting 45 minutes for breakfast because our order was lost or forgotten. The breakfast itself was very good.

Stayed in August 2025