Reviews of Regency Hotel
28 Regency Square, Brighton & Hove, BN12FH, United Kingdom

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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in June 2025
Verified reviewDisappointing all in all on both cleanliness and just from our experince during the stay. Questions put through to staff via booking portal etc was never answered (and doubt even looked at) There was an incident last night of stay in which another guest had to call the police however there were no staff on site to respond
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe location was excellent, just a few minutes walk to the beach and so many shops and restaurants.
The walls are very thin (I could hear everyone), the stairs are very narrow and you could easily trip if you're not careful, and the window doesn't close properly (must be terrible in winter! But since it was summer, it didn't bother me that much). The TV only has teleshopping channels.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe view from the window. Comfortable bed.
Bed to noisy when one moves.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe bed was exquisite! The room had a fridge. The place is shabby chic but so am I so it was a perfect combination.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe view from the window was very good. The big problem was the man staying in room number-1, next door. Twice at 6am he switched the TV on with a very loud volume. I left the room at 9am. The loud TV volume was still on (for 3-hours or more). I walked down to the next floor, and there, I could still here the noisy TV. So, who is that noisy trouble maker? Why didn't staff impose penalties on him. The stay at the Regency Hotel was not good because of that, unnecessarily, very noisy guest!
The view from the window was very good. The big problem was the man staying in room number-1, next door. Twice at 6am he switched the TV on with a very loud volume. I left the room at 9am. The loud TV volume was still on (for 3-hours or more). I walked down to the next floor, and there, I could still here the noisy TV. So, who is that noisy trouble maker? Why didn't staff impose penalties on him. The stay at the Regency Hotel was not good because of that, unnecessarily, very noisy guest!
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewI didn't like anything.
The hotel is very very dirty. We just walked in and it felt like we were in a public toilet instead of a room. Don't go there, it's very dirty. The workers are very suspicious, unfriendly, I was even scared to be there. Even though I was there for no more than 15 minutes, the stench that was there still haunts me. We left without even asking for our money back.
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe location and cleanliness of the room, and the water pressure in the shower!
The size of the room- about 40cm of space around the bed and to get to the bathroom.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewsea view
None
Reviewed: 22 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewVery good location, beautiful view.
The price-quality ratio was off. We stayed there for two nights and I only saw the staff once, upon arrival. It left an unfriendly impression. For that price we would have expected a small, simple breakfast: sandwiches, coffee and tea. Right now it was like staying in a haunted house where guests are not really welcome.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewLocation
Very dirty room unacceptable
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewLocation Cost
A bit dated
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewnice
Thank you very much!
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewNice and quiet ( apart from the idiots throwing bottles in the bottle bank during the night ) , not far from the job , access to shops etc.
I stayed in three rooms during my stay , the top floor front was ok , the top floor twin room at the back very quiet but in need of modernisation etc , the worst room was no. 7 … shower control was knackered , the bathroom smells of s**t constantly ( saniflow) , couldn’t lock the door during the night , bathroom to small , apart from that really comfortable bed.
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewEverything was perfect for me.
The only negative was on arriving at advertised check in time there was not a person to be seen. It took 15 phone calls before somebody replied and thirty minutes from arrival to getting access. Very stressful as I wasn’t sure if and when I would get access.
Dear Neil, Thank you for your stay and for sharing your feedback. I sincerely apologize for the stressful check-in experience you encountered - this certainly doesn't reflect our standard of service, and I guarantee it won't happen again. To ensure smooth arrivals for all guests, we offer multiple check-in options: In-person welcome during office hours (just ring the doorbell) Remote check-in (call us if office is unattended - normally answered immediately) Self check-in (we'll provide door codes/key collection details in advance) I'm especially sorry you had to call 15 times that day - this is highly unusual. We've reviewed our procedures to prevent any recurrence. We'd love the opportunity to welcome you back and show you our true hospitality standards. Warm regards, Qi An
Dear Neil, Thank you for your stay and for sharing your feedback. I sincerely apologize for the stressful check-in experience you encountered - this certainly doesn't reflect our standard of service, and I guarantee it won't happen… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewLocation was good, sea view was awesome
Out dated, in need of a complete revamp. Not up to standard. Very expensive for what it is.
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewEasy access to beach, townclose town close to numerous restaurants and parking just over the road.
We got what we paid for so no problems.
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewGreat location in central Brighton. Nice sea view from the window. Shower decent.
Not the best tbh - was originally given an incorrect room (absolute tiny, untidy place) - eventually moved to a better room, which was bigger though very cold (window single-glazed and condensation on window in mornings). Managers are Chinese with limited English, so communication was a struggle. Place overall feels extremely dated and neglected and in desperate need of a major renovation. There is no reception, and no instruction given on returning key at check-out, so in the end just left it by door. If it was half the price I could maybe recommend as a central place to crash, but as it is it represents very poor value for money and I would not return.
Reviewed: 8 June 2025 · Stayed in April 2025
Verified reviewGood location and views, not expensive, bed was ok.
Hot water in shower stopped working after 2 days, fridge wasn't working, loud noises from other rooms. Also had to wait around 20 minutes for someone to check me out at the end of my stay.
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe room was very small. We were on the top floor. There were 6 steep flights of stairs to climb. Not suitable for anyone with walking issues
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewThe location and the location only unfortunately!
We had on and off running water, sometimes we couldn’t have any drinking water or even wash our hands!