Not having a shower cubicle.

Almost everything, especially the customer service.

Stayed in August 2025

Hand held shower in bath with no curtain

Excellent beer, food and wine

Stayed in August 2025

Full of character, cosy and charm. Very strong water plumbing in bathroom for an older property. Quality bedding. Dining was exceptional. Delicious food, well presented and served with a smile. Owners and staff very friendly

Stayed in August 2025

Nothing. It was perfect!

It was a delightful property with such friendly and welcoming staff. The room was beautiful and the food was delicious. Would definitely recommend this property and will be booking again ourselves as well. Such a gem.

Stayed in August 2025

Nothing comes to mind

I chose this hotel given that it is built in the 14th century. It is a wonderful building, and the staff were extremely warm and welcoming. He had drinks at the pub on our arrival, but we did not have dinner at the restaurant given. We did not have a booking and it was completely booked up at evening. We did have a wonderful breakfast in addition.

Stayed in August 2025

I found my bed uncomfortable, the mattress was too soft for me.

Great character, history and location, the food was amazing and the staff were wonderful.

Stayed in July 2025

What’s to not like

The property is still in keeping with its 500 year old roots! So quirky and wonky - absolutely loved it! Please don’t change anything!

Stayed in July 2025

Nothing

Everything A big thank you 😊

Stayed in July 2025

Very friendly welcoming owner. The food was amazing, fantastic breakfast Relaxed atmosphere.

Stayed in July 2025

All good

The location

Stayed in July 2025

Nothing.

We loved the quirkiness of this place combined with the history. The owners are so welcoming and accommodating. The location is brilliant for exploring the English/Welsh border towns and villages and ideally located for Hay on Wye. The gardens are beautiful, natural and buzzing with life.

Stayed in July 2025

Loads of history and character. Superb service by the young owner. Great dining area (plus bar) in the 14th century part of the building, food was exceptional.

Stayed in July 2025

Fabulous staff, room, beer, food. Amazing display of swifts in the evening.

Stayed in July 2025

The service provided by the staff in the hotel was excellent. Nothing was too much. The breakfast was cooked to order so it always came hot. The food served in the restaurant was fabulous 👌 The bed was large and comfortable. The locals in the bar are friendly and welcoming. We would come back and highly recommend this place to others.

The Rhydspence is in a lovely location, near the river Wye, and 4 miles from Hay-on-Wye. The town is lovely with lots of lovely shops and cafes. There is also a castle in town. There are lots of walks around the area.

Stayed in July 2025

I look forward to seeing the renovations of the bedrooms, which Craig mentioned.

The staff are really nice and welcoming. we had a good chat even though we arrived about 10pm. They also offered us food, info on places to go and eat in hay on wye. The bedroom and bathroom was massive.

Stayed in July 2025

Nothing

Loved the old chic of the place. Such an atmospheric bar

Stayed in June 2025

Not a lot - its an old building full of character so you would expect not everything would be immaculate. We will certainly be returning

The efficiency and friendliness of the staff could not be beaten. Large selection of good wines and beer was a bonus plus the food from perhaps a limited menu was exceptional with outstanding sauces.

Stayed in June 2025

Nothing not to like but you have to accept you are staying in a historic building, and enjoy that.

Lovely quirky hotel & restaurant. Mediaeval building from the 14th century. So its a bit uneven and creaky but very comfortable. Its age means facilities are limited - no lift for example. But character makes up for that. Swifts circle the gardens and nest in the eaves, as do swallows. Great rural location yet easy to find. The restaurant is excellent by the way.

Stayed in June 2025

Charming, just brimming with character

Stayed in May 2025

It needs a full refurbishment.

The staff were excellent at looking after us. The food was delicious and the environment vistas were superb.

Stayed in May 2025

Warm welcome, comfy bed & room plus well cooked breakfast.

Stayed in May 2025

The Inn itself and its surroundings are both stunning. There is a welcoming atmosphere with a real fireplace illuminating the bar area and the sweetest pub dog, Horace, roaming around. Craig (the host) made us feel extremely welcome and looked after. My husband and I concluded that he is the nicest person we have ever encountered in hospitality. We would definitely go back again and would recommend the place to our friends/family.

Stayed in April 2025

All great

Characterful building and friendly, helpful staff. Plentiful parking and conveniently located for Hay on Wye. Nice touch to have local Farmers' products/washes in the bathroom. Fabulous coffee served with a tasty, varied breakfast.

Stayed in April 2025

The staff were very accommodating, polite friendly and efficient, especially as we required gluten free options which they went out of their way to help with. They also welcomed our dog without restriction which enhanced our stay.

Stayed in March 2025